Originally Posted by DiNet
If a sales person will answer like that he'll be marked as bad one instantaneously by a customer
If a sales person will act like he has not idea what he sells he'll get marked as bad by a customer.
Edit: I'm used to get answer "we don't have that, but we have this"
So you sure he even said "they don't make those"? I mean "They", to whom he was referring? Wacom?
In my book, a salesperson who is willing to help
the customer and acknowledge the limits of their knowledge
gets marked as honest. The ones who make things up to sound like they know what they're doing are the ones who are marked as bad.
And yes, they said they "don't make those". By "they" I presume they meant "the computer industry".
Originally Posted by Darin
This is the hilarious kind of nonsense I'm talking about. Your singular experience in a best buy with a niche market within a niche market product search does not make the salesperson bad. It makes you hilarious for asking.
Yes, it DOES make the salesperson bad. They shouldn't tell the customer matter-of-factly that a product doesn't exist
simply because they have no experience with it. That's nothing more than feeding misinformation to the customer.