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[Yahoo] Is there any hope left for Best Buy? - Page 9  

post #81 of 215
Quote:
Originally Posted by Malcolm View Post

It's not about Best Buy's prices, it's about their business practices and how they treat their customers. $300 "TV tuneups," harassing computer buyers to purchase a $250 warranty that they don't need, the list goes on. I used to work there and I can tell an endless list of tales about how the store was run. The management didn't care one bit if employees were lying to customers and giving them blatant misinformation (and they did this often)...if it got them a sale then they were happy. And heaven forbid they discover that an employee is actually tech savvy, they'll drop your hours and/or find some way to fire you, which is exactly what happened to me.
Best Buy needs to learn that this isn't how you do business. And they need to learn it the hard way.

It's not just Best Buy. Go to Staples, Office Depot, Office Max, ect they will all try to sell you warranties.

I work at Offce Depot and we are pressured to sell those plans. I have no idea who came up with the genius idea where you sell at a loss and hope to make it up with an add on warranty. I barley sell any because I only ask once. What I focus on is adding accessories like M$ Office, Mouses, Cases, software, and tech services (Trailware removal, Tune ups, AntiVirus program(basic things that run $30-$80)). I tell customers we have a 14 day return policy on electronics and that's that.

Now we are a small store compared to Best Buy but this is a very common issue I find. We have customers purchase a laptop say 8 months ago and something is wrong with it and expect us to replace it or fix the problem when they didn't purchase a protection plan. They bring it over, I diagnose it, and tell them it's going to run $X to fix. They turn nasty and start giving me an attitude. "Hump well I paid you guys $500 for this laptop and you can't even fix it for me." I remember a guy tell me he didn't need no protection plan because he was so so smart and could fix any problems himself. About a month later he comes back in demanding the computer sold him had viruses... -_-

People just don't understand (the store's return policy 9.99999/10 times) retailers lose money on just a laptop 9.5/10 times and the manufacture is responsible for it unless you go with a warranty offered at the store you bought it . If people don't understand a stores return policy then they should just buy a protection plan on anything over $300.

Bottom line is Customers that come in a minimum wage paid store for advice on something like electronics are stupid. Corporate is just plain stupid all around.
    
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post #82 of 215
I almost worked there a few months ago, wish I didn't turn it down and at least gave it a shot. Wonder what all the manager and employees think of this.
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post #83 of 215
Quote:
Originally Posted by InfoWarrior View Post

I bought a pair of A900X's from BB and they knocked more than $70 off the price tag to match Newegg. Then I bought a pair of K550's in which they price matched Amazon. All I had to do was pull out my phone and show them. Maybe you shouldn't believe something just because you read it on the Internet.

And yes
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post #84 of 215
One thing ill say, I think theses numbers are different from canada as Canada BBY is a different business but...As a work place, its a very good place to work. It lets you learn some good skills and how to interact with people. Its not to difficult and theirs not to much pressure to sell. Its a great job while/if your still in school, super flexible and enough pay to get you by your school needs.
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post #85 of 215
Quote:
Originally Posted by NotUrAverageJoe View Post

I don't know what world you live in but I can name dozens of other companies that do the exact same thing. My ex-gf for example will tell you that Verizon trains their employees to not only be jerks, but to lie and claim they were the first to market with everything. I've known 2 other ex-employees who told me the exact same thing.


Yep, and I'm fairly certain that if Verizon didn't have many of their customers tied to them on a leash called a contract, with a $300 early termination fee to back out of, many Verizon customers would be leaving in droves also. I had them before I got T-Mobile, I know how bad they are there.

Quote:
Originally Posted by NotUrAverageJoe View Post

Am I saying BestBuy is perfect? ABSOLUTELY NOT!!! But some of you act like they're the worst company in the world. Again, buy what you feel is a good deal and leave what you feel isn't. There's no need to be so emotional about it.


They're not the worst company in the world. I would say that they're one of the worst B&M electronics retailers. That's all. As for all this "emotion" you're picking up on...? confused.gif
post #86 of 215
Quote:
Originally Posted by A Russian :D View Post

It's not just Best Buy. Go to Staples, Office Depot, Office Max, ect they will all try to sell you warranties.
I work at Offce Depot and we are pressured to sell those plans. I have no idea who came up with the genius idea where you sell at a loss and hope to make it up with an add on warranty. I barley sell any because I only ask once. What I focus on is adding accessories like M$ Office, Mouses, Cases, software, and tech services (Trailware removal, Tune ups, AntiVirus program(basic things that run $30-$80)). I tell customers we have a 14 day return policy on electronics and that's that.
Now we are a small store compared to Best Buy but this is a very common issue I find. We have customers purchase a laptop say 8 months ago and something is wrong with it and expect us to replace it or fix the problem when they didn't purchase a protection plan. They bring it over, I diagnose it, and tell them it's going to run $X to fix. They turn nasty and start giving me an attitude. "Hump well I paid you guys $500 for this laptop and you can't even fix it for me." I remember a guy tell me he didn't need no protection plan because he was so so smart and could fix any problems himself. About a month later he comes back in demanding the computer sold him had viruses... -_-
People just don't understand (the store's return policy 9.99999/10 times) retailers lose money on just a laptop 9.5/10 times and the manufacture is responsible for it unless you go with a warranty offered at the store you bought it . If people don't understand a stores return policy then they should just buy a protection plan on anything over $300.
Bottom line is Customers that come in a minimum wage paid store for advice on something like electronics are stupid. Corporate is just plain stupid all around.

Have you seen how much they buy the stuff for? Just curious.
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post #87 of 215
Quote:
Originally Posted by tuffy12345 View Post

Have you seen how much they buy the stuff for? Just curious.

If you mean mark up wise, yes I do see how much they buy it for.

Generally they make a +50% margin on office supplies but a negative margin on laptops/desktops. We end up losing 5-10% on those sales which is why they stress adding on accessories. Even if a customers comes in and buys a laptop at the full MSRP price we make a 2-5% profit at most.

Oh and things like the Kindle we sell at a lose even when it's priced at MSRP.
Edited by A Russian :D - 11/22/12 at 12:46am
    
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post #88 of 215
Guys, we should all totally go in one day and record us helping people not get fooled by Best Buy employees and record the managers face. biggrin.gif

On a serious note, Best Buy should burn, we will not miss it.
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post #89 of 215
I cannot wait for BestBuy to go out of business, this is coming from a person who use to work there for 5 years. got fired on Nov 27, 2011. for being to real to customers & Managers so it was scary, so they fired me cause of that biggrin.gif. I didn't care anyways, so I left like this laugher.gif. wave2.gif
Edited by AWESOME_3_SOME - 11/22/12 at 4:12am
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post #90 of 215
Quote:
Originally Posted by Trikitty View Post

All that matters to me right now from Best Buy is the 180 dollar 40" 1080p TV going on sale this black friday. tongue.gif

With a stock of probably 5 or less and people having been lined up for weeks already, what do you care? You're not going to get it even if you go out right now.
    
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