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My computer is randomly restarting and I have no idea why.

post #1 of 11
Thread Starter 
Hello, everyone.

I'm having an odd issue. My computer will randomly restart at ANY time. When it comes back up, it will show the screen that says "Windows did not shut down properly (blah blah blah)."

It seems to happen most frequently, when I'm streaming an online video. I want to say that it's mostly youtube, but that's probably because those are the videos that stream the most. It will also happen a lot, almost every time, while playing Magic the Gathering Online. These are not the only times that it happens, though. I have no problem playing more demanding games such as Diablo III, World of Warcraft, Starcraft 2, Guild Wars 2, etc. In fact, it almost never happens while I'm playing these games, but it has happened. I also have no problem watching a video stored on my computer. Again, almost never restarts this way, but it has happened.

TLDR: Restarts any time. Restarts most frequently during online video streaming & MTGO. Restarts rarely while playing more demanding games.

I've checked the temperature of both the CPU & GPU using a program called RealTemp. That seems to be just fine. I've opened up the case & cleaned all the components & that also had no effect.

I'm really at a loss for what could be causing this. Any help you guys can provide would be greatly appreciated.
HAL
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CPUGraphicsRAMHard Drive
Intel C2Quad Q6600 (2.4GHz, 2x4MB) Sapphire Radeon HD 5870 4GB DDR2 SDRAM,800MHZ- 4X1GB,DIM,M 500GB Serial ATA II Hard Drive(7200RPM) 
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16X DVD+/-RW DRIVE,BLK,DIM,M Windows 7 Dell E228WFP 22-inch Wide Dell USB Entry Keyboard 
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HAL
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CPUGraphicsRAMHard Drive
Intel C2Quad Q6600 (2.4GHz, 2x4MB) Sapphire Radeon HD 5870 4GB DDR2 SDRAM,800MHZ- 4X1GB,DIM,M 500GB Serial ATA II Hard Drive(7200RPM) 
Optical DriveOSMonitorKeyboard
16X DVD+/-RW DRIVE,BLK,DIM,M Windows 7 Dell E228WFP 22-inch Wide Dell USB Entry Keyboard 
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Corsair TX650W LIAN LI PC-7B plus II Black Aluminum ATX Mid Tower Dell USB Optical Mouse 
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post #2 of 11
Has your computer always been restarting, or is this a recent occurrence?
    
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i7-2600k ASUS Maximus IV Extreme P67 GTX 460 2WIN 8GB Corsair Vengeance Low-Profile 
Hard DriveOptical DriveOSMonitor
60gb Corsair Force GT SSD-Boot Drive 24x Combo DVD/CD Windows 7 64-bit Enterprise 23-inch Viewsonic 1080p m 
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OEM Dell Corsair HX750w Modular NZXT Phantom-Black Razer Deathadder 3.5g 
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post #3 of 11
Thread Starter 
This is a recent occurrence. I've had the computer for about 4 years now & I've made some minor updates, but it has been happening for a few months now.
HAL
(13 items)
 
  
CPUGraphicsRAMHard Drive
Intel C2Quad Q6600 (2.4GHz, 2x4MB) Sapphire Radeon HD 5870 4GB DDR2 SDRAM,800MHZ- 4X1GB,DIM,M 500GB Serial ATA II Hard Drive(7200RPM) 
Optical DriveOSMonitorKeyboard
16X DVD+/-RW DRIVE,BLK,DIM,M Windows 7 Dell E228WFP 22-inch Wide Dell USB Entry Keyboard 
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Corsair TX650W LIAN LI PC-7B plus II Black Aluminum ATX Mid Tower Dell USB Optical Mouse 
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HAL
(13 items)
 
  
CPUGraphicsRAMHard Drive
Intel C2Quad Q6600 (2.4GHz, 2x4MB) Sapphire Radeon HD 5870 4GB DDR2 SDRAM,800MHZ- 4X1GB,DIM,M 500GB Serial ATA II Hard Drive(7200RPM) 
Optical DriveOSMonitorKeyboard
16X DVD+/-RW DRIVE,BLK,DIM,M Windows 7 Dell E228WFP 22-inch Wide Dell USB Entry Keyboard 
PowerCaseMouse
Corsair TX650W LIAN LI PC-7B plus II Black Aluminum ATX Mid Tower Dell USB Optical Mouse 
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post #4 of 11
Perhaps your PSU is starting to wear down? See if you can't borrow another PSU from someone else and see if your computer still reboots or not.
    
CPUMotherboardGraphicsRAM
i7-2600k ASUS Maximus IV Extreme P67 GTX 460 2WIN 8GB Corsair Vengeance Low-Profile 
Hard DriveOptical DriveOSMonitor
60gb Corsair Force GT SSD-Boot Drive 24x Combo DVD/CD Windows 7 64-bit Enterprise 23-inch Viewsonic 1080p m 
KeyboardPowerCaseMouse
OEM Dell Corsair HX750w Modular NZXT Phantom-Black Razer Deathadder 3.5g 
Mouse PadAudio
Razer Goliathus Sennheiser HD 280 PRO 
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Reply
    
CPUMotherboardGraphicsRAM
i7-2600k ASUS Maximus IV Extreme P67 GTX 460 2WIN 8GB Corsair Vengeance Low-Profile 
Hard DriveOptical DriveOSMonitor
60gb Corsair Force GT SSD-Boot Drive 24x Combo DVD/CD Windows 7 64-bit Enterprise 23-inch Viewsonic 1080p m 
KeyboardPowerCaseMouse
OEM Dell Corsair HX750w Modular NZXT Phantom-Black Razer Deathadder 3.5g 
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Razer Goliathus Sennheiser HD 280 PRO 
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post #5 of 11
Thread Starter 
I thought about that, but I bought this PSU just 2 years ago. I feel like there was a reason why I ruled that out, but I'm not sure. Would that cause the computer to restart or just shut down?
HAL
(13 items)
 
  
CPUGraphicsRAMHard Drive
Intel C2Quad Q6600 (2.4GHz, 2x4MB) Sapphire Radeon HD 5870 4GB DDR2 SDRAM,800MHZ- 4X1GB,DIM,M 500GB Serial ATA II Hard Drive(7200RPM) 
Optical DriveOSMonitorKeyboard
16X DVD+/-RW DRIVE,BLK,DIM,M Windows 7 Dell E228WFP 22-inch Wide Dell USB Entry Keyboard 
PowerCaseMouse
Corsair TX650W LIAN LI PC-7B plus II Black Aluminum ATX Mid Tower Dell USB Optical Mouse 
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HAL
(13 items)
 
  
CPUGraphicsRAMHard Drive
Intel C2Quad Q6600 (2.4GHz, 2x4MB) Sapphire Radeon HD 5870 4GB DDR2 SDRAM,800MHZ- 4X1GB,DIM,M 500GB Serial ATA II Hard Drive(7200RPM) 
Optical DriveOSMonitorKeyboard
16X DVD+/-RW DRIVE,BLK,DIM,M Windows 7 Dell E228WFP 22-inch Wide Dell USB Entry Keyboard 
PowerCaseMouse
Corsair TX650W LIAN LI PC-7B plus II Black Aluminum ATX Mid Tower Dell USB Optical Mouse 
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post #6 of 11
Place only one stick of RAM into the motherboard. Run the computer. See if you get any restarts. Do this with every RAM module. Try this first.

Also, take off the GPU, and run the PC. Put the card back in and run the computer. Sometimes reseating can do one hell of a change. I know, I've been there. thumb.gif

Good luck
Navy Beast
(14 items)
 
Brother's PC
(13 items)
 
 
CPUMotherboardGraphicsRAM
[INTEL] Core i7 3770K @ 4.5 GHz w/ 1.225V [ASUS] P8Z77-V [GIGABYTE] GTX 670 Windforce Edition [CORSAIR] Vengeance 8GB 1866MHz CL9 
Hard DriveHard DriveOptical DriveCooling
[Intel] 520 120GB [WD] Green 1TB SATA II [SAMSUNG] SH-222BB [NOCTUA] NH-U12P-SE2 
OSMonitorKeyboardPower
[MICROSOFT] Windows 7 Ultimate 64 Bit [ASUS] VH242 24" 1920 x 1080 [BENQ] A800  [CORSAIR] AX750 
CaseMouse
[NZXT] Switch 810 Microsoft Windows Optical Mouse 
CPUMotherboardGraphicsRAM
[AMD] Athlon II x2 240 @ 3.0GHz [MSi] 785GM-E51 [MSi] AMD Integrated HD 4200 Kingston 2 x 2GB DDR3 Dual Channel @ 1064MHz 
Hard DriveOptical DriveOSMonitor
Western Digital Caviar Green 1TB SATA 2 BENQ DVD DD DW1640 ATA Device IDE Windows Ultimate 64 Bit ASUS VH242 24" 1920 x 1080 
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Microsoft USB Digital Media Keyboard (IntelliType) Eurocase 400 watt Eurocase Middle Tower 5425 (no case fans) Microsoft USB Wheel Mouse Optical (IntelliPoint) 
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N/A 
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Navy Beast
(14 items)
 
Brother's PC
(13 items)
 
 
CPUMotherboardGraphicsRAM
[INTEL] Core i7 3770K @ 4.5 GHz w/ 1.225V [ASUS] P8Z77-V [GIGABYTE] GTX 670 Windforce Edition [CORSAIR] Vengeance 8GB 1866MHz CL9 
Hard DriveHard DriveOptical DriveCooling
[Intel] 520 120GB [WD] Green 1TB SATA II [SAMSUNG] SH-222BB [NOCTUA] NH-U12P-SE2 
OSMonitorKeyboardPower
[MICROSOFT] Windows 7 Ultimate 64 Bit [ASUS] VH242 24" 1920 x 1080 [BENQ] A800  [CORSAIR] AX750 
CaseMouse
[NZXT] Switch 810 Microsoft Windows Optical Mouse 
CPUMotherboardGraphicsRAM
[AMD] Athlon II x2 240 @ 3.0GHz [MSi] 785GM-E51 [MSi] AMD Integrated HD 4200 Kingston 2 x 2GB DDR3 Dual Channel @ 1064MHz 
Hard DriveOptical DriveOSMonitor
Western Digital Caviar Green 1TB SATA 2 BENQ DVD DD DW1640 ATA Device IDE Windows Ultimate 64 Bit ASUS VH242 24" 1920 x 1080 
KeyboardPowerCaseMouse
Microsoft USB Digital Media Keyboard (IntelliType) Eurocase 400 watt Eurocase Middle Tower 5425 (no case fans) Microsoft USB Wheel Mouse Optical (IntelliPoint) 
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N/A 
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post #7 of 11
Thread Starter 
Quote:
Originally Posted by Atham View Post

Place only one stick of RAM into the motherboard. Run the computer. See if you get any restarts. Do this with every RAM module. Try this first.
Also, take off the GPU, and run the PC. Put the card back in and run the computer. Sometimes reseating can do one hell of a change. I know, I've been there. thumb.gif
Good luck

Awesome. Thanks for the tips. I thought I was at a dead end. I'll have some free time coming up in a few days & I'll give this a shot & let everyone know how it went.

Thanks again!
HAL
(13 items)
 
  
CPUGraphicsRAMHard Drive
Intel C2Quad Q6600 (2.4GHz, 2x4MB) Sapphire Radeon HD 5870 4GB DDR2 SDRAM,800MHZ- 4X1GB,DIM,M 500GB Serial ATA II Hard Drive(7200RPM) 
Optical DriveOSMonitorKeyboard
16X DVD+/-RW DRIVE,BLK,DIM,M Windows 7 Dell E228WFP 22-inch Wide Dell USB Entry Keyboard 
PowerCaseMouse
Corsair TX650W LIAN LI PC-7B plus II Black Aluminum ATX Mid Tower Dell USB Optical Mouse 
  hide details  
Reply
HAL
(13 items)
 
  
CPUGraphicsRAMHard Drive
Intel C2Quad Q6600 (2.4GHz, 2x4MB) Sapphire Radeon HD 5870 4GB DDR2 SDRAM,800MHZ- 4X1GB,DIM,M 500GB Serial ATA II Hard Drive(7200RPM) 
Optical DriveOSMonitorKeyboard
16X DVD+/-RW DRIVE,BLK,DIM,M Windows 7 Dell E228WFP 22-inch Wide Dell USB Entry Keyboard 
PowerCaseMouse
Corsair TX650W LIAN LI PC-7B plus II Black Aluminum ATX Mid Tower Dell USB Optical Mouse 
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Reply
post #8 of 11
I actually had a problem with flash player causing my computer to lockup a little while back. Try reinstalling it and see if that helps...
post #9 of 11
Few generic maintenance things you can do to rule out some possible issues.

Update the Bios to the newest version. Before you update bios, write down your settings, and reset CMOS.

Test all ram dims with Memtest: http://www.memtest.org/#downiso I find the easiest method is to burn it as an iso, and boot it to the disc (like if you were installing Windows). Let it run and see if any of your memory modules are defective.

Install a program called HDTUNE, once installed check the Health tab and see if any of your hard drives are failing.

Run a System Health Report - go to START in Windows type perfmon /report

There you can see if you are having any Hardware conflicts, it will list any possible problems there.

That should get you started.
post #10 of 11
Dude you definitely gotta test that PSU and rule it out for sure. Ruling it out "because you bought it only 2 years ago" is nonsense. It sounds exactly like a PSU issue if it restarts ALL the time and not just during specific things (ie heavy gaming). If its not a "good PSU", meaning its claims are validated, its lines verified, all that good stuff, then 2 years is definitely all the time it might've needed to start showing problems. Especially if you OC. Might be drawing too much power if you started overclocking whereas before it was within a good range.

Considering it happens during any video viewing or gaming, I'd say its more than possible that when your card ramps up volts to get that performance it needs (sometimes does this while streaming videos; always does while gaming) and starts sucking down that extra juice, your PSU gives out. In fact I'd probably put my $ on this if I were a betting man.

The PSU would definitely be the first thing i'd check. Then the memory because its easy as pi to check. Then the GPU.


Is everything at stock speeds? If not turn everything to stock.
Edited by kmac20 - 11/24/12 at 9:14am
Zen
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Zen
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Crucial X300 m.2 SSD WD Blue  Hyper 212 Evo Windows 10 Pro 64bit 
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