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Main reason why I don't build computers for friends... (New) - Page 2

post #11 of 21
Quote:
Originally Posted by NomNomNom View Post

Did you set the bios to ACHI mode before isntalling windows 7? If you kept it in IDE mode that could be why the SSD isnt being detected at all. Also if you installed windows 7 in IDE mode and then switching to ACHI after, it will not load and constantly BSOD because it will not have the correct drivers to use ACHI.

Extremely good point, I completely forgot about that. I would 100% make sure you check this, I wouldn't be surprised if this was the issue. If he reset the bios settings and it was previously ACHI and got changed to IDE that could be the major problem.
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post #12 of 21
Thread Starter 
Quote:
Originally Posted by Juganot View Post

Get him to look at all the connections (I suppose you have to tell him where they all are). Considering you shipped I wouldn't be surprised if a cable somewhere at some point came a little loose.
As others have said it was a very bad idea to ship a build, I ALWAYS make sure that if I build a computer for someone it's fairly easy for me to get to them to fix any problems they may be having. (I am guessing you know this now)

Yeah, luckily he had a laptop with Skype on it so I was able to talk him through the wires and making sure they were connected right and not lose. We unplugged the HD and switched the cables with the SSD (since the computer was seeing the HD and not the SSD). The computer now sees windows (sometimes) and crashes on the "Starting Windows" screen.

Being that there was no other way to get it to him shipping was the only way. I don't build computers for anything else other then a hobby and with the amount of shipping prep and packaging I can't imagine that was it but you never know how they treat the package.

Quote:
Originally Posted by NomNomNom View Post

Did you set the bios to ACHI mode before isntalling windows 7? If you kept it in IDE mode that could be why the SSD isnt being detected at all. Also if you installed windows 7 in IDE mode and then switching to ACHI after, it will not load and constantly BSOD because it will not have the correct drivers to use ACHI.

Windows was installed in ACHI mode and it is still in ACHI mode.

The error now is that the SSD did not pass the S.M.A.R.T. test and does not get to the windows boot. I was reading about this error and it seems that the SSD might be bad? Just to double check the ACHI mode I told him to switch it to IDE mode and try that and his gets to windows boot screen but it crashes (Like it should). Hopefully he will receive his windows CD and Linux Live CD on Wednesday to try that out.

Anyone every get the SMART error before?
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post #13 of 21
Try a 3gbps sata port, make sure its not in a ESATA port, if that doesnt work just keep trying difference sata ports
post #14 of 21
Yeah when building PC's for friends or family, they expect a lifetime of PC Tech Support. smile.gif
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post #15 of 21
Thread Starter 
Quote:
Originally Posted by NomNomNom View Post

Try a 3gbps sata port, make sure its not in a ESATA port, if that doesnt work just keep trying difference sata ports

Ah, good call. Gonna try that tomorrow.

Quote:
Originally Posted by BinaryDemon View Post

Yeah when building PC's for friends or family, they expect a lifetime of PC Tech Support. smile.gif

No kidding. I have only done it once and I will never do it again! I have been looking at pictures of the MB, his Skype (with a horrible camera), pictures of what his BIOS should look like (to guide him through it), and talking him through the basic of what each component is and where it is. I thought I was one step ahead of the game when I put teamviewer on his computer so I could help him with any problems he might have. Guess that didn't work as intended.....
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post #16 of 21
Yeah sounds like something to do with the power supply (a cable might have slipped out?) and for a custom build I wouldnt have overclocked it becuase it can cause alot of problems even if done correctly.
post #17 of 21
Quote:
Originally Posted by BinaryDemon View Post

Yeah when building PC's for friends or family, they expect a lifetime of PC Tech Support. smile.gif

$50/hr, two hour minimum.

No more calls for "how do i do _____" after that!
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post #18 of 21
Thread Starter 
Quote:
Originally Posted by Papermilk View Post

Yeah sounds like something to do with the power supply (a cable might have slipped out?) and for a custom build I wouldnt have overclocked it becuase it can cause alot of problems even if done correctly.

That's not a bad idea. I had him switch the SATA cord for the HD to SSD but the power cord stayed the same. I'll have it change that one next time I talk to him.

Thanks.

Quote:
Originally Posted by Mootsfox View Post

$50/hr, two hour minimum.
No more calls for "how do i do _____" after that!

No kidding, the first night I talked to him it was about 4 hours and we got basically no where. I'll only ever build for myself and my GF for now on. It is so hard to say no when a friend sends you a bunch of money and says "build it!" Had the building bug for a bit so it overwhelmed me and I bit!
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post #19 of 21
Thread Starter 
So we finally got around to working on the computer again and me playing phone tech support and I got him to unplug his solid state drive power cord and SATA cord. He has just his 1TB WD drive plugged in at the moment and we got windows to install but he ran into an error that said:

0xc000000f, Windows failed to load because the NLS data is missing, or corrupt.

I tried to Google it and I can't seem to find what a NLS data is or what could be causing this error. He tried to windows repair and that didn't work and produced the same error. The only thing else that I can think of to do is try another windows install with a format first and see if that works. At this point we think his SSD died in transit for some reason but now with the HDD not working right (if that is it) we are at a loss once again.

As always any help is appreciated and welcome.

(As in the OP, I know that building a computer and shipping it was not a smart thing now. No reason so say it again.)

Thanks again for all the help,

Coss
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post #20 of 21
I set up a virtual machine instance of Vista x64, and copied from that all
the *.nls files in /Windows/System32 and all the *.fon files from
Windows/Fonts. I then put them on a USB memory stick, and inserted that into
the broken machine.

From http://www.vistaheads.com/forums/microsoft-public-windows-vista-general/336310-nls-data-missing-cannot-repair.html
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