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Bricked my new laptop with a BIOS update. - Page 4

post #31 of 39
Quote:
Originally Posted by pepejovi View Post

30 days Return policy for this store, as well as Asus - I don't want my money back, i want a new laptop.

I answered to this question you made:
Quote:
Originally Posted by pepejovi View Post

How do i fix this in case the retailer continues to be a douche?

With money, you can simply go to another retailer and buy a laptop.
But dont take my advice, go ahead and let them do their thing... When the time is up they will take you to Asus cause its not their problem anymore.
I can see it already, a ping pong game where Asus says its the retailer problem, and the retailer says it is Asus problem...
post #32 of 39
Thread Starter 
Quote:
Originally Posted by Tokkan View Post

Quote:
Originally Posted by pepejovi View Post

30 days Return policy for this store, as well as Asus - I don't want my money back, i want a new laptop.

I answered to this question you made:
Quote:
Originally Posted by pepejovi View Post

How do i fix this in case the retailer continues to be a douche?

With money, you can simply go to another retailer and buy a laptop.
But dont take my advice, go ahead and let them do their thing... When the time is up they will take you to Asus cause its not their problem anymore.
I can see it already, a ping pong game where Asus says its the retailer problem, and the retailer says it is Asus problem...

The problem is that no other retailer has as good a laptop as this one for the price, but if i don't get a new one, I'll be sure to explore the possibility of a fund return.
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post #33 of 39
just return it and tell them you dont know what happened, that is just wont turn on.
Asus warranty doesnt cover bios flash failure so just return it and dont tell them you flashed it.

Next time dont flash something if its working great.
only update the bios if you are having problems
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Rabasu i7-3770K
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post #34 of 39
Thread Starter 
Quote:
Originally Posted by edalbkrad View Post

just return it and tell them you dont know what happened, that is just wont turn on.
Asus warranty doesnt cover bios flash failure so just return it and dont tell them you flashed it.

Next time dont flash something if its working great.
only update the bios if you are having problems

Okay, i'm pretty sure i mentioned that it's already at the store. Second, it wouldn't let me boot off USB, despite me selecting that from the BIOS, so i figured i might as well try updating it.
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post #35 of 39
So, since er'body wants to go getting all defensive from my last post, I'm compelled to reply.

First off, I never update any BIOS or firmware unless there is a specific reason to do so (if it ain't broke, don't fix it). I didn't go rush to update the firmware on my HDTV until I found a a dimming issue which was corrected in an update. I wouldn't update my BIOS on my mobo to provide Win8 support if I have no intentions on putting Win8 on it. I certainly wouldn't update my BIOS "just because". If anyone here disagrees with the fact that you take a chance ANY time you update ANY firmware, you're kidding only yourself. If there is ANY interuption during the update, you're likely going to brick the chip. With that being said, I'll bite on the situation for a moment...

What BIOS version did you have before the attempted update?

What OS did you have installed on the notebook?

Where did you DL the BIOS update from?

What method did you use to update the BIOS (please tell me you didn't do it in Windows)?

What BIOS version did you update to?

What indication did you have (exactly) that the BIOS flash was complete?

Prior to BIOS flash, did you restore your factory settings (load optimal defaults)?

Did you restore defaults on the exit page after the bios flash (required)?

Just for poops and giggles, try reseating both your battery, as well as your ram chips (remove battery before doing this).

I'm also surprised that with all of this awesome knowledge floating around, nobody has asked if you have even looked into using Asus Crashfree Bios utility yet? Try putting the original version of the BIOS on a USB stick, powering on the system, and inserting the USB stick. See if EZ flash pops up for you. Maybe also try the system recovery/utility disk in at that time if the USB stick doesnt work for you. I'm just not sure if your notebook has the utility or not.

If the BIOS chip is indeed bricked, just order a new BIOS chip with the updated/desired version directly from Asus and fix it yourself. Worse case scenario, you might have to desolder/solder the new chip, but either way that should fix ur problem.
Edited by Arimis5226 - 11/29/12 at 12:02pm
post #36 of 39
Thread Starter 
If i don't get a replacement, I'll have to email asus about a new bios chip, and whether or not this particular laptop will need soldering to change it.

I don't want to chance soldering it in, since I'm crap at it, but if it works when i just plug it in, i may go that route.

In the future, however, if you deem it necessary to remind me how it was not a good idea, you can just take that and move it somewhere else. I don't need any reminding me of my mistake.
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Computah
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post #37 of 39
Quote:
Originally Posted by pepejovi View Post

If i don't get a replacement, I'll have to email asus about a new bios chip, and whether or not this particular laptop will need soldering to change it.
I don't want to chance soldering it in, since I'm crap at it, but if it works when i just plug it in, i may go that route.
In the future, however, if you deem it necessary to remind me how it was not a good idea, you can just take that and move it somewhere else. I don't need any reminding me of my mistake.

And no, you're right. I don't think you need to be reminded. It just seems to me that some of the other people replying on your post need to be reminded. I'm sure you feel crappy enough about the situation, and I have no desire to add to that crappy. Hopefully we can get you back on track and on your new notebook soon.

FYI: Alot of times, if you are nice with the Asus reps, they will send you the new BIOS chip free of charge.
post #38 of 39
You could ask at the mydigitallife forums if anyone has a recovery option for your BIOS.
Relevant threads:
Undocumented INSYDE BIOS recovery method.-Use andy's tool to obtain possible names.
Bios Recovery Procedures

From the ASUS support page for N73SM, I see latest bios is 302 dated 2012.10.26. Is this right? Don't use those BIOSes if you are not sure.

Using the procedure from the 1st thread, If this is your BIOS your recovery name would be n73sm.bin using the tool.
You could try with an older BIOS and not the latest if you think that was the culprit.
Try the instructions from the thread (you might have different shortcuts to get in recovery mode FN+ESC, Win+B or something else) and if everything fails ask there.
Edited by TonyGrunt - 11/29/12 at 12:34pm
post #39 of 39
Thread Starter 
Quote:
Originally Posted by Arimis5226 View Post

Quote:
Originally Posted by pepejovi View Post

If i don't get a replacement, I'll have to email asus about a new bios chip, and whether or not this particular laptop will need soldering to change it.
I don't want to chance soldering it in, since I'm crap at it, but if it works when i just plug it in, i may go that route.
In the future, however, if you deem it necessary to remind me how it was not a good idea, you can just take that and move it somewhere else. I don't need any reminding me of my mistake.

And no, you're right. I don't think you need to be reminded. It just seems to me that some of the other people replying on your post need to be reminded. I'm sure you feel crappy enough about the situation, and I have no desire to add to that crappy. Hopefully we can get you back on track and on your new notebook soon.

FYI: Alot of times, if you are nice with the Asus reps, they will send you the new BIOS chip free of charge.

Yeah, I'm expecting an email from the stores reclamation department tomorrow. If they refuse to either give me back my money, or a new laptop, I'll email or call up Asus and ask them about the BIOS chip. In case i would have to solder the chip, I'll probably send it to asus to take care of.
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Computah
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