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Newegg & ASrock Feedback -- Advice needed

post #1 of 2
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Fellow ASrock X79 Owners,

Below is an explanation of what happened:

"Hi Dianne (newegg), 

 I purchased a motherboard in June 2012 and it was defective. I returned it and I was sent a USED motherboard. I've been compiling parts for my dream build for 6 months and finally received my final part which, I purchased from newegg as well. When I went to install it I had noticed after more careful inspection of the sound card that came with my motherboard was USED and had definitely been installed before. I called newegg cust. svc. and of course its my fault for not checking more carfully--the supposedly NEW item I purchased. I was directed to the manufacturer for RMA. I feel jipped out of what I paid for, period. I drove my motherboard directly to ASrock as they are local to me. My point is I didn't receive what I had paid for and that's not right. I would appreciate your attention to this matter, thank you. Regards,--Ken Wilson"

Ok, so newegg stepped upto the plate and gave me a $50 credit towards a regular priced item.

I wrote ASrock and newegg stating that I need the water cooler to be addressed because I installed it and ruined the thermal paste that comes pre applied. Mind you I never asked for the $50 credit.

My question is do you think anything else should be compensated in this matter or does this seem like its been resolved? Btw it appears asrock is going to replace my board. I also requested my warranty be reset.


Your thoughts?

Thsnks@
post #2 of 2
Ya, forget about the pre-applied paste and use your $50 to get some really good paste. biggrin.gif
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Forge
(17 items)
 
Forge-LT
(7 items)
 
 
CPUMotherboardGraphicsGraphics
Intel i7-5960X (4.625Ghz) ASUS X99-DELUXE/U3.1 EVGA 1080ti SC2 Hybrid EVGA 1080ti SC2 Hybrid 
RAMHard DriveCoolingOS
64GB Corsair Dominator Platinum (3000Mhz 8x8GB) Samsung 950 Pro NVMe 512GB EK Predator 240 Windows 10 Enterprise x64 
MonitorKeyboardPowerCase
2x Acer XR341CK Corsair Vengeance K70 RGB Corsair AX1200 Corsair Graphite 780T 
MouseAudioAudioAudio
Corsair Vengeance M65 RGB Sennheiser HD700 Sound Blaster AE-5 Audio Technica AT4040 
Audio
30ART Mic Tube Amp 
CPUMotherboardGraphicsRAM
i7-4720HQ UX501JW-UB71T GTX 960m 16GB 1600 9-9-9-27 
Hard DriveOSMonitor
512GB PCI-e SSD Windows 10 Pro 4k IPS 
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