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How Can I Log This? Intermittent Connection Issues

post #1 of 7
Thread Starter 
Around every 15 to 20 minutes there is a brief 5+ seconds of disconnect. I've gotten a new router/modem, and I believe the issue is potentially the splitter in my attic, or on the other side of the demarc. A tech has come by once, an outside tech, and I got a call later that he came by and there was no issue on their side. I'm almost positive this isn't an issue on my side, so I need a way to show them there is indeed a problem with the connection.

I've tried pinging google, but before it happens they begin to timeout, so I need a better way to log it.
post #2 of 7
What modem is it there might be configuration page where you can check your line stats to make sure that the levels are good.
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post #3 of 7
What is your full network setup? It could be something as simple as a low quality component over-heating and throttling back until it cools down. I've seen this happen many times with cheap routers, as soon as you start downloading soemthing big or torrenting, or just lots of internet traffic in general, the router will lock up for a bit at seemingly random intervals.
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post #4 of 7
Thread Starter 
@linkinparkfan007 The router is a PK5001Z from CenturyLink. I just checked and it does have a few utilities; diagnostic test, web activity log, and system log. I imagine the web activity log is what I'm looking for, right? Edit: Hmm, nope that's just for telling me what devices are connected it seems. There is also a ping test and traceroute utility, though. If my option is the ping test, what URL or IP should I ping? (ISP is CenturyLink)

@axipher It's a very simple setup. From the demarc it goes into my attic where it splits off, then leads to a jack in my house where it goes into my modem/router. The devices I use are all wirelessly connected, but this issue was present before and after getting this new (PK5001Z) modem/router, so that leads me to believe the wireless itself is not the issue.

Just an update, I have a tech coming around 3 on Wednesday, so I'll hopefully get everything squared away then. I have a feeling it's the splitter in the attic causing a commotion. Otherwise it would have to be outside I bet, which would mean the earlier tech just didn't stick around long enough to detect the instability/the instability is caused by network traffic. (I only seem to experience it when gaming online)
Edited by Madman340 - 12/3/12 at 1:35pm
post #5 of 7
Hmm, while I have never worked with that model (PK5001Z) specifically, but every modem/router in one device has been a problem with high network traffic from my experience. I've always solved intermittent connection problems by using a high quality router after the modem to route traffic to other devices. This goes the same for both cable and DSL connections.

The simplest test was to start up 5+ torrents with 50+ seeders on 3+ machines on the network and watch the connection eventually slow to a crawl or drop completely. Normally you can also feel the heat coming off of the modem/router.
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CHILZ - Lan Rig
(17 items)
 
CANARY - Main Rig
(16 items)
 
CADILLAC - HTPC
(14 items)
 
CPUMotherboardGraphicsRAM
Intel i5-4570s Asus H97M-Plus AMD R9 280 G.Skill RipjawsX 16 GB (2x8) 
Hard DriveHard DriveHard DriveCooling
250 GB Samsung 840 240 GB Kingston 3 TB USB 3.0 Drive Custom Loop 
OSMonitorKeyboardPower
Windows 10 Preview BenQ GL2450 Filco MajesTouch2 Ninja PC P&C Silencer Mk III 600 W 
CaseMouseMouse PadAudio
Fractal Design Core 1000 Mionix Castor Monoprice XXL JL Amps + Custom Morel Bookshelf speakers 
Other
Scythe Kama-Panel 3 
CPUMotherboardGraphicsRAM
FX-8150 @ 4.6 GHz Fatal1ty 990FX Pro 9800 GTX+ 512 MB G.Skill Ripjaws X 1866 CL9 
Hard DriveHard DriveCoolingOS
120 GB OCZ Vertex 3 1 TB WD Black 5x 120mm + MCP350 + EK Supreme HF + MicroRes Windows 8 Consumer Preview 
MonitorKeyboardPowerCase
2x Dell U2212HM Logitech G110 Cooler Master 850W Silent Pro Cooler Master 690 II Adv. 
MouseMouse PadAudio
Razer Death Adder 3.5G Staples Gel Cushion Asus Xonar DG + Senn. PC333D 
CPUMotherboardGraphicsRAM
Q6600 Acer X1800 ATI 5670 2 GB Kingston 
Hard DriveOptical DriveOSMonitor
2 TB WD Green Asus BD-R Windows 7 Home Premium Sony 50" LCD 
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post #6 of 7
Thread Starter 
Alright, I'm still having these issues, even after the tech came by and replaced the entire wire leading into my attic. (He was the one who installed it a couple years ago and noted he always felt like that wire would cause problems eventually from the staples/cornering technique used when he installed it.) I was hopeful that it had been the issue, but alas it was not. He's stopped by once again, but after it tested fine for a while he left. He called me the next day to check on it and I noted the same issue, but frankly I doubt he believes me at this point. Apparently it's completely fine up to the demarc, which I've got to say is still an open factor; I really have no idea what it is again aside from the new wire.

After a while of using the modem/router my laptop wouldn't connect any more for some reason, (Shows as "Unable to connect" with no troubleshooting report, figures) so I had to switch back to using my router in addition to the modem. I did still have the issue just using the modem though; I could still connect with my 360 and tested it on XBL. As this issue has persisted through my old modem and my router, and now this modem+router and my current router, I don't believe these are at fault.

So it's not:
  • The wire from the demarc to the splitter in the attic
  • The modem+router or router

My next guess would be either a point before the demarc or the splitter in the attic, and potentially the wire from the splitter to my jack/the jack itself. I would like to replace the splitter myself, since I'd rather not bother this tech again, he's already spent a lot of time here and I'm sure he'd rather just not come back and I'm fine with that.

What do you guys think I should do? Replace splitter, jack, wire, or all/none/etc? If I need to replace the splitter I hope you guys can guide me along if I include pictures of wires etc as I'm pretty hazy on that stuff.
post #7 of 7
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