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Bought steam games asking me to buy them again.

post #1 of 76
Thread Starter 
So I started a gaming session of PS2 and got a little bored so I decided to open up another game for a change. I go to click on Batman: AA and instead of a "Play" Button, there is now a "Purchase" button. I got a little freaked out and checked the rest...

Batman: AA
GTA IV
Just Cause 2
Portal 1 & 2
Red Faction : Guerrilla
Stalker
Universe Sandbox

All tell me to purchase them again.Considering thats half the games I've purchased lately, and I've only recently bought Steam games (last month or so) this is really irritating. This is why I hate "Cloud Games" because there is absolutely no need for someone else to have control of my games collection...

Really pissed off I gotta file reports with my CC company. Should be simple, buy game - play game. Simple. But now... there needs to be a middle man for everything...

Well, I'm off digital downloads for another couple of months, I don't give a crap how enticing the deal is, apparently, you get what you pay for. And if you get really cheap, I guess they decide to simple take it away, days later, without notice, even though they still take your $$.

Any1 else have this issue?
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M06
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post #2 of 76

should contact steam before filing with your CC company imo.

post #3 of 76
Of the hundreds of digital games I've bought, I've never had that happen me. Did you file a support ticket to ask what's wrong? If you just start charging back from your credit card, you'll almost certainly get your account locked and lose the rest of your games too.
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post #4 of 76
I know this sounds like a dumb question, but did you restart Steam / Restart your computer? The steam servers are always getting slammed and maybe there was a error between you and the servers?
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post #5 of 76
Are you logged into the right account? Do you have an old account you've used or something? Might sound stupid but could very well be it.
post #6 of 76
Thread Starter 
Contacted Steam to see whats up... better be able to fix this...

Great way to start off my first rounds of Digital Downloads rolleyes.gifredface.gif

Edit> Check some email receipts to see if I was missing anything... Yep, there are games missing from the list altogether... knew something didn't add up... 3 purchased games gone completely from list.

Like I wasn't annoyed enough about my missing "gifts" where I bought games twice but cannot find my second copy (of Metro 2033 and Red Faction... was planning a few freebies...)
Edited by Fuell - 12/2/12 at 11:08pm
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post #7 of 76
Thread Starter 
Got replies back from Steam. They say nothing has happened. I send them a copy of my receipt. No-go. They say the games are not mine and that I can buy them again. Filing complaint with my CC provider later tonight.

And my extra copies of Metro 2033 and Red Faction: Armageddon, they say I'm not allowed to have 2 copies of this game and tell me there would be something coming up at checkout (there was nothing at all) and point me to a page where this info is stated:
Quote:
Limitations

“Half-Life 2” and “Half-Life 2: Episode One” are only eligible to receive extra copies once.

For example, if you own “Half-Life 2” and/or ”Half-Life 2: Episode One” and receive extra copies for your purchase of “The Orange Box”, you will not receive additional extra copies if you then go on to purchase the “Valve Complete Pack”.
Do all duplicate purchases on Steam work this way?

No. This special offer only applies to games or game packages listed above.

Glad Metro 2033 and RF:A were in the list rolleyes.gif It's obviously my fault right guys? thumb.gif

This is why I hate ALL DRM, especially Steam. Why people refuse to buy games unless they get a slice of terrible DRM with it is beyond me. They can keep drinking the kool aid and running their reality distortion fields on MAX, but they are just hypocrites insulting those who do the same for other brands (for example: Apple, Origin)

I'm done with Digital Downloads. Retail only for me. And if a program like Steam or Origin is required to play a game I want, I will simply pass. As my first time into this stuff, has proven everything I thought was evil about it, actually is true.

My money is gone from my account, yet my games... Well, no games. So glad we have such a great system in place...
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post #8 of 76
wow ... this is why I don't buy games online unless its free
    
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post #9 of 76
If you do a chargeback, your account will be suspended. Any games you have with steam will be inaccessible.
post #10 of 76
Just as an fri as soon as you open a dispute with your CC company it's in Steams Terms that can lock your account completely so you could loose access to the games that are showing. I know it's dumb but i would try and get them to understand whats going on again.
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