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Bought steam games asking me to buy them again. - Page 2

post #11 of 76
Keep pushing them to fix the issue. You have the records of purchasing the games from them, so therefore, unless they have some legal grounds to refuse service, must give them to you. Make copies of all documents that you have showing the transactions (credit card statements, bank statements, etc.) and send them to them. Don't give up.

I also recommend against a charge back. If you do that, they will suspend and lock your account. Don't get a quick trigger finger here. Be patient and work it out.... I know that's difficult sometimes.
Edited by Mad Pistol - 12/4/12 at 12:02pm
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Everest - Intel
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post #12 of 76
Wow sorry to hear about all your issues. I own 387 steam games and have been using it since 2008 and I have never heard of a problem like yours.
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post #13 of 76
Thread Starter 
Quote:
Originally Posted by TonyGrunt View Post

If you do a chargeback, your account will be suspended. Any games you have with steam will be inaccessible.

Considering the games I paid for are not accessible, I don't really give a rats behind. I'd rather have the money in my pocket with no games, than a lighter wallet and no games.

I'm done with Steam, they can drive off a cliff. Terrible software with ZERO use. Why there HAS to be a middleman for every little freaking thing you do these days is beyond me. They are just leeches of the gaming world, who bring little to no benefit, yet cause many, MANY issues for the end user.

All this after the nightmare of getting Steam to load my old games library after I installed my SSD. Was supposed to be as simple as deleting all files cept for x and y and move them... yeah right. Maybe in magic land where HL, TF, Orange Box or Valve Value Pack means Metro 2033 and RF:A...

Sick of this. Remember the day when you bought a game, installed it, and played? Those were good times. A little too simple I guess, and no1 was profiting heavily from doing nothing. Something obviously had to be done. And now we have Steam, yay... rolleyes.gif
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post #14 of 76
Straight from Steam...

https://support.steampowered.com/kb_article.php?ref=8449-RVDM-7057
Quote:
Steam Is Asking Me To Purchase a Game I Already Paid For

I bought a game through Steam and I was able to play for a little while, but now Steam is asking me to purchase the game again. What's the problem?
Important:

If you have not recently purchased a game please see the Games are Missing from the Library article for instructions.


I've owned this game for a while. Why would I need to buy it again?

Steam occasionally develops corrupted registration information if a Steam update fails. If you have owned the game for more than a few days and have been able to play before, please rename the ClientRegistry.blob to test the issue.


Recent Purchases

Steam may allow you to play the game while it is in the process of authorizing your credit card.

In the event that your credit card purchase is declined, Steam will remove the games from the Library list. The next time you try to play the game, Steam will ask if you want to attempt the purchase again.

You must make a valid purchase in order to play if your payment was declined for any reason.
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post #15 of 76
Thread Starter 
Quote:
Originally Posted by rageofthepeon View Post

Straight from Steam...
https://support.steampowered.com/kb_article.php?ref=8449-RVDM-7057

Purchase processed on my CC, checked my online statement. I have plenty of headroom smile.gif

Also, Steam replied to my request, so the rest about corrupt files and such, does not apply to me.

All purchases went through, all charges have been charged and approved. Steam replied to my request basically telling me to "pee off". When I asked about games I bought more than once, they refer me to a page on their site that has nothing to do with my games as they state in their terms that certain games cannot be bought twice and gifted. My games are not on that very specific and small list and nothing else in the link had any relation to my issue. They simply charged me for a game twice, let me have one copy, and are telling me that I should have read the agreement that states I can't buy specific games that are not the ones I bought twice therefore having nothing to do with my situation.

I got fleeced, big time...

Glad the prices were cheap, cause if I paid $60 a game, I'd be flipping crazy.

I feel bad for those of you who have large libraries of games with these kinds of clients, your really playing Russian Roulette every day. All it takes is a random error and your games are gone, and they won't do squat as there are many things in the terms that protects them from such liabilities. Good luck to all and I'll keep my fingers crossed this is a very, VERY isolated case.
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post #16 of 76
So are you gonna get the charges reversed?
    
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post #17 of 76
Thread Starter 
Quote:
Originally Posted by Kittencake View Post

So are you gonna get the charges reversed?

Gotta file with my CC provider and wait for them to do their thing. Shouldn't be a problem, got the reciept and such. Steam can delete my account for all I care after this. Not like I'll be using it anyway.

And so ends my first foray into digital rentals aka "Cloud" games. For about a month it was great. Amazingly low prices and all that. But you get what you pay for I guess. Was too cheap to be true, heh.
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post #18 of 76
if i where you i'd be raging thats like theft in a way
    
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post #19 of 76
If Steam did that to me I would be in charge of Valve in a year. My entire family is full of lawyers, AG's, and cops. tongue.gif

Sorry to hear of your troubles though. I've had no problems myself with over 200 games purchased but I've been hearing more and more of Steam problems lately.frown.gif
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post #20 of 76
Quote:
Originally Posted by Fuell View Post

*snip*
Also, Steam replied to my request, so the rest about corrupt files and such, does not apply to me.
*snip*
Did you try deleting the .blob file? I'm not understanding how them replying to you implicates that you have no corrupt files...
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