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Steam Scam - Page 2

post #11 of 18
it's kind of unfair... And you send the ticket the same day. It's not like if it's a month later.
I'm disapointed...
post #12 of 18
Quote:
Originally Posted by MaDeuce50 View Post

This was my support ticket to them

do you think that was unpolite? I'm not sure, I'm still trying to adust to some of these civvies that get butthurt so damn easy
It was just to be that way, the customer is always right. Steam should really work on it.
 
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post #13 of 18
What's a total bummer is that you don't have a SS of it saying that it was 'Multi-player' instead of the now fixed 'Local Multi-player'.... frown.gif
    
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post #14 of 18
The OP isn't lying. I just checked Google's Cached page for the game which uploaded a cached version of the Steam Monopoly page as of November 30, 2012 (a day earlier than the purchase and support ticket). It does clearly say Multi-player there and not the new Local Co-op option.

http://webcache.googleusercontent.com/search?q=cache:kTTaN0vhYhsJ:store.steampowered.com/app/221300/+&cd=2&hl=en&ct=clnk&gl=us
post #15 of 18
Quote:
Originally Posted by exlink View Post

The OP isn't lying. I just checked Google's Cached page for the game which uploaded a cached version of the Steam Monopoly page as of November 30, 2012 (a day earlier than the purchase and support ticket). It does clearly say Multi-player there and not the new Local Co-op option.
http://webcache.googleusercontent.com/search?q=cache:kTTaN0vhYhsJ:store.steampowered.com/app/221300/+&cd=2&hl=en&ct=clnk&gl=us

Simply send them that link of the Cache, then you'll have undeniable proof and they'll have to refund it.
post #16 of 18
Wow nice find. OP you should be good with that.
    
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post #17 of 18
Quote:
Originally Posted by Shrak View Post

Simply send them that link of the Cache, then you'll have undeniable proof and they'll have to refund it.

I would say that is definitely undeniable proof. thumb.gif
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post #18 of 18
Quote:
Originally Posted by exlink View Post

The OP isn't lying. I just checked Google's Cached page for the game which uploaded a cached version of the Steam Monopoly page as of November 30, 2012 (a day earlier than the purchase and support ticket). It does clearly say Multi-player there and not the new Local Co-op option.

http://webcache.googleusercontent.com/search?q=cache:kTTaN0vhYhsJ:store.steampowered.com/app/221300/+&cd=2&hl=en&ct=clnk&gl=us

OP definitely needs to appeal the problem using this. I'd save the cached page and submit a small claims if they continue to resume. You can even demand that they cover the cost of filing the small claims.

Also, http://www.escapistmagazine.com/news/view/118827-Valve-Wants-Customer-Disputes-in-Small-Claims-Court
Quote:
When that doesn't work, arbitration - and Steam will pay the customers' costs, so long as they're "under a certain amount" - is their preferred route from now on. Valve even promises that reimbursement of costs will be provided regardless of the arbitrator's decision, so long as the claim wasn't frivolous "or the costs unreasonable."

Edited by Stealth Pyros - 12/3/12 at 10:09pm
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