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New CPU causing GFX crashing !?!

post #1 of 12
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I hope some of you can help me. I ran into problem after upgrading CPU from a Core i7 3820 to a Core i7 3930K.

I got the Core i7 3930K installed Saturday with no issues I thought. The PC booted fine and everything seemed great - until I ran 3Dmark11. Suddenly the screen went black and the PC rebooted out of nowhere and had never done that before.

After the reboot I tried to check all power cables and reposition the SLi bridge to be sure all was fine and secure.
I ran Unigine Heaven DX 11 benchmark with MSI Afterburner open to check temps. They were all ok, but suddenly the GPU usage would go down from 95% to 30% and everything went sluggish and stuttered a lot and then the PC crashed again !.

I took out the top GTX 670 and ran SLi with the remaining 2 cards and every benchmark ran fine (Heaven DX11 3Dmark11).

I then I ran an OCCT CPU stress test for 10min just to be sure it wasn't the CPU getting hot and it wasn't.. Tempertures were never exceeding 57 degrees celcius at 3.5GHz (core boost enabled).

Then I thought I could be a bad connection, so I put the former top card in the middle and ran 3-way SLi again.
Initially everything ran fine when benchmarking, but then suddenly GPU usage plummeted from 97% to 30% and crash again !.
I then took out the middle card again, and then tested SLi in 3Dmark11 and Heaven DX11. No issues…at least so it seemed for that time.

Then I took out that card thinking it would be the culpit for the crashes so I RMAed it yesterday.
I did this based previous experience where one of my 3x GTX 580 in 3way SLi behaved exactly in the same manner and I got that card RMA'ed and got a new card and 0 problems.


But ironically... after RMA'ing the card I went home wanted to exclude the CPU as an issue and ran OCCT stress test for 1hour again and 0 problems.
Then I ran Unigine Heaven DX11 benchmark and no issues. Then I wanted to run 3Dmark11...and chrash again – black screen and restart !

I tried investigated the Windows system log in detail for faults and now I found that "nvlddmkm.sys" was causing the system restart !

I'm wondering if the CPU swap from 4 core to 6 core has made some messing up adressing IRQs to the different cards in the nVidia driver ?

So I might have RMA'ed a perfectly working card , but how should I have known ! Anyhow the shop is sending me a new card back.

Do any one have and idea what could be wrong ? I know nvlddmkm.sys is nVidia driver related, but I also know it can be cause by numerous factors to start failing.
I’ve been using the Forceware 306.97 driver.


I should have left that PC alone with the Core i7 3820 alone and been a happy gamer frown.gif
Edited by Gripen90 - 12/4/12 at 6:28am
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post #2 of 12
Do you have your 3930 OC'd? Running ram on XMP? If so try to run them stock for now. Have you done a clean install of OS?

Updated bios?
Edited by Swolern - 12/4/12 at 6:04am
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post #3 of 12
Thread Starter 
Quote:
Originally Posted by Swolern View Post

Do you have your 3930 OC'd? Running ram on XMP? If so try to run them stock for now. Have you done a clean install of OS?
Updated bios?

No overclocking to the 3930K smile.gif
I updated from BIOS F10 to latest official F11 but that didn't change anything.
The RAM settings are all manually set to the settings the RAM are supposed to run with (8-8-8-24-1T 1.5v)

I haven't done a clean OS installation since that I see as the very last resort since there's a bunch of games and programs that need to be reinstalled. redface.gif
Edited by Gripen90 - 12/4/12 at 6:24am
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post #4 of 12
Thread Starter 
Dubble post !
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post #5 of 12
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Any other suggestion would be highly apprecitated redface.gif
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post #6 of 12
So you only have the problem when running 3-way SLI and not 2-way SLI?

What temps are you getting on your 3 670s sandwiched together? Could be overheating. Do you have the fan control turned up?

Could be the drivers, Download CCleaner and get Driver Sweeper from Guru3d:

Try a simple clean and reinstall of drivers
1) uninstall Nvidia drivers from control panel and the Physx drivers, or uninstall the video card in Device Manager
2) select to delete the drivers if doing it through Device Manager
3) Reboot into safe mode by pressing F8 during post
4) Run Driver sweeper adn select Nvidia Display and Physx, clean when complete
5) Run CCleaner and Analyze registry and use Cleaner
6) i always delete the left over Nvidia folder if present in C:
7) reboot and install new drivers


All else fails clean install of Windows 7 has fixed many of my problems before. You would be surprised how often Win 7 does not install correctly or get some errors down the road, especially with a complex PC like yours.
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post #7 of 12
Thread Starter 
Quote:
Originally Posted by Swolern View Post

So you only have the problem when running 3-way SLI and not 2-way SLI?
What temps are you getting on your 3 670s sandwiched together? Could be overheating. Do you have the fan control turned up?
Could be the drivers, Download CCleaner and get Driver Sweeper from Guru3d:
Try a simple clean and reinstall of drivers
1) uninstall Nvidia drivers from control panel and the Physx drivers, or uninstall the video card in Device Manager
2) select to delete the drivers if doing it through Device Manager
3) Reboot into safe mode by pressing F8 during post
4) Run Driver sweeper adn select Nvidia Display and Physx, clean when complete
5) Run CCleaner and Analyze registry and use Cleaner
6) i always delete the left over Nvidia folder if present in C:
7) reboot and install new drivers
All else fails clean install of Windows 7 has fixed many of my problems before. You would be surprised how often Win 7 does not install correctly or get some errors down the road, especially with a complex PC like yours.

I've run 3-way SLi with the GTX 670 since september and temperature wise they have been at 85 degrees celcius top card, 85 degrees celcius middle card 78 degrees celcius bottom card - there have never been crashes due to the temperatures.

As mentioned I thought the problem was a defective graphics card because when I tested it seemed the PC worked fine with the two others in 2-way-SLi, and putting the 3card in again would cause the crash. So naturally I RMA'ed the card. After that I tested the CPU for stability in OCCT with 0 problems, and then ran Unigine Heaven DX11 without problems, but then when running 3Dmark11 then bam crash again - black screen and PC restarted... so the graphics card I RMA'ed may actually have been fine. But anyhow the shop has exchange the GTX 670 to a new one I hopefully get tomorrow in the mail.

I just did the RMA process because the behavior and symptoms were precisely the same as when one of my GTX 580's failed and I got a new one and all was good.

However I will definitely do as you have described when I get the 3rd GTX 670 home. I will uninstall all nVidia related and reboot to windows failsafe mode an clean out with driver sweeper and ccleaner. smile.gif

I wonder if the new six CPU has messed up something in the nVidia drivers since when I installed the new CPU and booted to windows it said it found a configuration change and installed the necessary drivers. Going from 4cores/8threads to 6cores/12thread might have changed some PCI-E or IRQ addressing ?.
Edited by Gripen90 - 12/5/12 at 12:06am
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Polar Claw
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post #8 of 12
At which exact test does the 3Dmark crashes? Is it always at same exact test? Which one is it?

And change RAM timing from 1T to 2T.
post #9 of 12
Thread Starter 
Quote:
Originally Posted by KGB7 View Post

At which exact test does the 3Dmark crashes? Is it always at same exact test? Which one is it?
And change RAM timing from 1T to 2T.

No it could crash in both 3Dmark11 and in Unigine Heaven DX 11 benchmark., so not one benchmark specifically .

The RAM have always run with 1T command with no issues on the i7 3830, but maybe the new Core i7 3930K isn't happy about those commands ?
Polar Claw
(19 items)
 
Arkbird
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CPUMotherboardGraphicsRAM
Intel Core i7 6900K 3.2@4.0GHz MSI X99S SLI Krait Edition 2x Zotac GTX 1080TI F.E SLI @2000/5872MHz 32GB HyperX Savage 2666MHz DDR4 CL13 
Hard DriveHard DriveHard DriveHard Drive
Intel SSD 330 Series 120G SSD Kingston SSD Now V300 240GB SSD Kingston V-series Gen2 64GB SSD  Samsung SpinPoint F1 640GB 
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 7200.12 750GB Samsung SH-S203D DVD-Rom Phanteks PH TC-12DX Black Windows 10 Home Premium 64bit  
MonitorKeyboardPowerCase
Asus PB278Q 27" TFT 2560x1440@60Hz 5ms  Microsoft Sidewinder X6 Thermaltake Toughpower 1500w Corsair Vengeance C70 Artic White 
MouseMouse PadAudio
Logitech G9X Steelseries Steelpad 4D Onboard Realtek HD 
CPUMotherboardGraphicsRAM
Intel Core i7 5960X 3.0@4.1GHz MSI X99S Gaming 7 2x EVGA GTX 1080 SC ACX 3.0 SLi @2000/5508MHz 32GB (4x8GB) Corsair Vengeance LPX 2666MHz CL15... 
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Kingston V300 120GB SSD Western Digital Black 500GB, 7200RPM, 8MB cache... ASUS DRW 24F1ST DVD±RW  Arctic Liquid Freezer 120 
OSMonitorKeyboardPower
Windows 10 Home Premium 64Bit AOC Q3279VWF 31.5" TFT, 2560x1440@75Hz 5ms Kingston HyperX Alloy FPS Fractal Design Newton R3 1000watt 80+ Platinum ... 
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Polar Claw
(19 items)
 
Arkbird
(15 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7 6900K 3.2@4.0GHz MSI X99S SLI Krait Edition 2x Zotac GTX 1080TI F.E SLI @2000/5872MHz 32GB HyperX Savage 2666MHz DDR4 CL13 
Hard DriveHard DriveHard DriveHard Drive
Intel SSD 330 Series 120G SSD Kingston SSD Now V300 240GB SSD Kingston V-series Gen2 64GB SSD  Samsung SpinPoint F1 640GB 
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 7200.12 750GB Samsung SH-S203D DVD-Rom Phanteks PH TC-12DX Black Windows 10 Home Premium 64bit  
MonitorKeyboardPowerCase
Asus PB278Q 27" TFT 2560x1440@60Hz 5ms  Microsoft Sidewinder X6 Thermaltake Toughpower 1500w Corsair Vengeance C70 Artic White 
MouseMouse PadAudio
Logitech G9X Steelseries Steelpad 4D Onboard Realtek HD 
CPUMotherboardGraphicsRAM
Intel Core i7 5960X 3.0@4.1GHz MSI X99S Gaming 7 2x EVGA GTX 1080 SC ACX 3.0 SLi @2000/5508MHz 32GB (4x8GB) Corsair Vengeance LPX 2666MHz CL15... 
Hard DriveHard DriveOptical DriveCooling
Kingston V300 120GB SSD Western Digital Black 500GB, 7200RPM, 8MB cache... ASUS DRW 24F1ST DVD±RW  Arctic Liquid Freezer 120 
OSMonitorKeyboardPower
Windows 10 Home Premium 64Bit AOC Q3279VWF 31.5" TFT, 2560x1440@75Hz 5ms Kingston HyperX Alloy FPS Fractal Design Newton R3 1000watt 80+ Platinum ... 
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post #10 of 12
Quote:
Originally Posted by Gripen90 View Post

No it could crash in both 3Dmark11 and in Unigine Heaven DX 11 benchmark., so not one benchmark specifically .
The RAM have always run with 1T command with no issues on the i7 3830, but maybe the new Core i7 3930K isn't happy about those commands ?


Does the 3DMark crashes at same exact point?
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