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Router causing packet loss and doubling ping - Page 2

post #11 of 17
Thread Starter 
If the router was defective then wouldn't it be showing ping increases to all servers? It seems to only be affecting servers near me on the west coast. I just ran these a few minutes ago:

Ping plotter after 30 traces dec 5th
WNR3500Lv2 no QOS @ 10 PM >>>>>>>>>>>>>E1000 no QOS @ 10:05 PM
38.105.22.115 = 65 (west coast) >>>>>>>>>>>> 29
50.115.32.41 = 60 (Los Angeles) >>>>>>>>>>>> 28
69.162.126.142 = 60 (Texas) >>>>>>>>>>>>>>> 59
216.144.255.163 = 59 (Texas) >>>>>>>>>>>>>> 59
46.21.154.181 = 78 (Chicago) >>>>>>>>>>>>>> 78
www.overclock.net = 55 >>>>>>>>>>>>>>>>>> 59
www.google.com = 18 >>>>>>>>>>>>>>>>>>>> 18

I feel like I'm haunted by stupid crap like this all the time.....
Edited by Derp - 12/5/12 at 11:05pm
post #12 of 17
go to www.pingtest.net and try multiple server from different parts of the US.


Send back some report links. I'd like to see if you're getting any packet loss or network jitter.


Ping/latency isn't a tool to measure how good of a connection you have. You have to make sure that your packets are being sent back and forward correctly. A lot of TCP or UDP packet session errors can cause increased data transfer times (with UDP complete data loss) but you wouldn't see that in ping because your server is replying back quickly. You don't see it as much in servers near by, but when you're going large geographical distances, you're more likely to see that.
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post #13 of 17
Thread Starter 




Is it normal for each router to cause my connection to have a different IP address? Notice the Netgear router shows each server 50-100 miles further away.
post #14 of 17
Geolocation of IPs are iffy at best.

And yes it is normal to get a separate IP as you are introducing a different MAC address to the ISP DHCP server.
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post #15 of 17
Derp,


Everything looks good according to the ping test results. Though, I'll have to be honest with you, I got nothing else. Your results from the Ping Test show that both routers are pretty close to each other. IP address tagging is really an estimation based on your provider. It's not very exact. My only other suggestion is that you call up Netgear and see if you can get a replacement under warranty. If it's not under warranty, get a new model. Also, latency may be "doubled" from 30ms to 60ms, as far as gaming go, it's not that huge of a difference that would warrant a major concern, but I see where you're getting at and it would bug me too.


Sorry I couldn't get this resolved for ya, but if I think of something, I'll be sure to post it.
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post #16 of 17
Thread Starter 
Quote:
Originally Posted by wgman003 View Post

Derp,
Everything looks good according to the ping test results. Though, I'll have to be honest with you, I got nothing else. Your results from the Ping Test show that both routers are pretty close to each other. IP address tagging is really an estimation based on your provider. It's not very exact. My only other suggestion is that you call up Netgear and see if you can get a replacement under warranty. If it's not under warranty, get a new model. Also, latency may be "doubled" from 30ms to 60ms, as far as gaming go, it's not that huge of a difference that would warrant a major concern, but I see where you're getting at and it would bug me too.
Sorry I couldn't get this resolved for ya, but if I think of something, I'll be sure to post it.

The ping from difference of 30 to 65 was annoying but the real problem was the packet loss that was showing up with the WNR3500L in game but not with the E1000. I will contact Netgear and see what they can do.

Thanks for the help.
post #17 of 17
Just choose your words wisely before contacting support. Say the wrong thing and they'll say "Oh, it's their server. Not the router. Good bye!" I've been in tech support long enough that I've been taught to find the "exit clause" just to keep the call timer low. Good luck!
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