Overclock.net › Forums › Components › Power Supplies › Cooler Master Quality/RMA GX750
New Posts  All Forums:Forum Nav:

Cooler Master Quality/RMA GX750

post #1 of 3
Thread Starter 
Hi all,

Was hoping somebody could lend some insight.

Last month I had to RMA my Real Power Pro 750 under warranty. I noticed they no longer listed the model online and was worried in return I would get stuck with a GX750 - which everybody says is awful. I tried to contact them before anything was sent out but was unsuccessful.

Long story short they sent me a used GX750 E3 version, which I don't even see on their website. Everything they lists currently shows D3.

From what I read the D3 is supposed to be a newer "fixed" revision and the E3 was discontinued some time ago.

I had a very interesting conversation with CM live chat yesterday regarding all this, and another very long story short - was told the two models are identical except for the sticker, which was changed for "internal reasons", and because of this, everything I've read online is wrong and what they sent is what I get.

So, are they really the same? Not as bad as I hear? And is this normal as far as warranty RMA's go with cooler master?

I was already upset to lose the RPP, but in replacement I thought at least I would get a current model of whatever.

Thanks guys,
Alex
Edited by Ampx - 12/5/12 at 4:16pm
post #2 of 3
You did get a downgrade in quality with the GX 750. The E3 version is pretty bad and both HardwareSecrets and JohnnyGuru flunk it on performance. The E3 and D3 models aren't identical either as they're made by different OEMs. I'd push them a little and see if you can't get a Silent Pro M instead. Maybe hit up the forum rep.
Work in Progress
(18 items)
 
  
CPUMotherboardGraphicsRAM
i5-3570k Gigabyte GA-Z77X-UD3H Gigabyte 7950 Windforce G.Skill Sniper 
Hard DriveHard DriveHard DriveOptical Drive
Mushkin Chronos  WD Caviar Blue WD Caviar Black Lite-On iHas 124 
CoolingOSMonitorKeyboard
Thermaltake Water 2.0 Extreme Windows 7 Ultimate Asus VH236H Cooler Master Quickfire Rapid 
PowerCaseMouseMouse Pad
Seasonic X750 Fractal Design Arc Midi Mionix Naos 5000 Ratpadz XT 
AudioAudio
HT Omega Striker Audio Technica ATH-AD700 
  hide details  
Reply
Work in Progress
(18 items)
 
  
CPUMotherboardGraphicsRAM
i5-3570k Gigabyte GA-Z77X-UD3H Gigabyte 7950 Windforce G.Skill Sniper 
Hard DriveHard DriveHard DriveOptical Drive
Mushkin Chronos  WD Caviar Blue WD Caviar Black Lite-On iHas 124 
CoolingOSMonitorKeyboard
Thermaltake Water 2.0 Extreme Windows 7 Ultimate Asus VH236H Cooler Master Quickfire Rapid 
PowerCaseMouseMouse Pad
Seasonic X750 Fractal Design Arc Midi Mionix Naos 5000 Ratpadz XT 
AudioAudio
HT Omega Striker Audio Technica ATH-AD700 
  hide details  
Reply
post #3 of 3
Thread Starter 
Thanks for the reply. This has been all downhill since I sent in the RPP. I don't know what else I can do...

I talked with two reps for an hour yesterday only to be told there was no way for a replacement to be issued, even if it was only to "upgrade" to the current D3 model.

Reasons:

1: The GX750 is equal to the RPP750
2: The replacement unit was used because I RMA'ed a used unit. (I guess I need to look at the fine print closer next time.)
3: The E3 was tested to be perfectly fine and performance reviews do not matter.
4: The E3 is identical to the D3 despite what anybody says, just a newer sticker.

Interestingly enough the stated reason for the sticker was that the GX750 was "re-certified" and required a newer part number for internal reasons... but its "the same unit".

Anyway this was all after sending an email to support on the 28th (GX750 showed up on the 26th) describing my concerns, and despite receiving an automated reply saying I would hear back in a business day, I have heard nothing. Live Chat claimed they had no record of me sending an email...

I've always been a repeat CM customer, but this has been pretty disappointing. I'm trying to find a good PSU replacement now as I've been without a desktop for over a month.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Power Supplies
Overclock.net › Forums › Components › Power Supplies › Cooler Master Quality/RMA GX750