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Purple spots on U2312HM - Page 2

post #11 of 21
Doesn't sound like stuck pixels. Sounds like it could be a mura, but I don't know for sure.
post #12 of 21
Messed up monitor. See if you can send it back.
post #13 of 21
Quote:
Originally Posted by Gr0ve View Post

Not necessarily a black background but anything that's somewhat dark.
Take the bottom of this thread for example, the gray box makes one of the spots noticeable however if I scroll up to the white and very light blue section, it looks perfectly fine.

You are correct... I just spoke to my tech support team and we recently received an RMA ticket for a monitor that has the exact same pixel issues that looks like that purple haze in your monitor. Its not visible in other back grounds except only in black or really dark. It does not show up in a white or light background. Sorry to say, but it cannot be fixed.
 
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post #14 of 21
Thread Starter 
Quote:
Originally Posted by Peter Nixeus View Post

You are correct... I just spoke to my tech support team and we recently received an RMA ticket for a monitor that has the exact same pixel issues that looks like that purple haze in your monitor. Its not visible in other back grounds except only in black or really dark. It does not show up in a white or light background. Sorry to say, but it cannot be fixed.
Disappointing but not surprising. Any idea what could've caused it?
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post #15 of 21
Quote:
Originally Posted by Gr0ve View Post

Edit: Just noticed it was in the pictures on Ebay, where I bought it, though I obviously didn't notice it the first time I went through the pictures. I don't think the seller noticed either considering they never mentioned it in the listing and said the screen was all good.
So I just got a U2312HM and it was working well for a while. Then, a few hours ago I noticed some purple dots on the bottom of the monitor. I assumed it was just Far Cry 3 but alas, it's also on my desktop, Windows splash screen, etc.
I've tried using two different VGA cables(getting a DVI in a few days) and that didn't change anything. Then I tried my old monitor again and everything looked fine so I know it's not my GPU and I'm pretty sure it's not my cables/VGA to DVI adapter.
It doesn't show on everything either. Take Firefox for example, everything looks fine here but my desktop, Steam, and multiple other places it's quite obvious.
Anything else I can try to fix this?
Ebay Ultrasharps? D: I hope you got a good price on that. Is there any way to take advantage of the 3 year warranty on Ultrasharps for you? I have a number of U2312hm/U2311h but they're all direct from Dell. If I had that problem though, I'd send it straight back and get it replaced.
post #16 of 21
Thread Starter 
Quote:
Originally Posted by kevinsbane View Post

Ebay Ultrasharps? D: I hope you got a good price on that. Is there any way to take advantage of the 3 year warranty on Ultrasharps for you? I have a number of U2312hm/U2311h but they're all direct from Dell. If I had that problem though, I'd send it straight back and get it replaced.
I got it at a mediocre price given it's problems but of course, I had no clue about that.

I hadn't actually thought of talking to Dell about it doh.gif I'll try that here in a little bit. It was made in July of 2011 so maybe they'll cover it. Just one problem, stated below.

I also already told the seller I decided not to send it back. I'd have no monitor for a little while if I did send it back so my that's why I decided not to.
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post #17 of 21
Quote:
Originally Posted by Gr0ve View Post

I got it at a mediocre price given it's problems but of course, I had no clue about that.
I hadn't actually thought of talking to Dell about it doh.gif I'll try that here in a little bit. It was made in July of 2011 so maybe they'll cover it. Just one problem, stated below.
I also already told the seller I decided not to send it back. I'd have no monitor for a little while if I did send it back so my that's why I decided not to.
I'm pretty sure Dell crossships Dell Ultrasharps. Again, the only problem being whether or not Dell will honour the warranty. Make sure you have the Order Number that the ebay guy has when he ordered it. That's the most important part.

EDIT: A link for reference concerning the order ID.
Edited by kevinsbane - 12/13/12 at 10:07am
post #18 of 21
Quote:
Originally Posted by Gr0ve View Post

I got it at a mediocre price given it's problems but of course, I had no clue about that.
I hadn't actually thought of talking to Dell about it doh.gif I'll try that here in a little bit. It was made in July of 2011 so maybe they'll cover it. Just one problem, stated below.
I also already told the seller I decided not to send it back. I'd have no monitor for a little while if I did send it back so my that's why I decided not to.

If the Ebay seller whom you bought it from still has the original proof of purchase (invoice or receipt), maybe he can make the warranty claim for you and help you get a replacement (but may have to send to his address). Dell may cross ship a replacement monitor (one reason why their monitors are more expensive). Most companies (including us) will only honor warranty for the originaly owner/buyer if purchased from an Authorized Re-Seller.
 
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post #19 of 21
Thread Starter 
Well, here's another problem. I bought the monitor from a company(who likely bought the monitor from someone else) and it was "sold AS-IS, with NO warranty." I'll give 'em a shout but I'm not expecting much.
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post #20 of 21
Quote:
Originally Posted by Gr0ve View Post

Well, here's another problem. I bought the monitor from a company(who likely bought the monitor from someone else) and it was "sold AS-IS, with NO warranty." I'll give 'em a shout but I'm not expecting much.

Yup you can't really do much anymore. You get what you paid for. Next time just buy new. Saves you the money and headache.
 
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