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Passive splitter sucks, cant use TV and Internet together anymore. - Page 2

post #11 of 17
Thread Starter 
Xcubed, that didn't work...makes no difference at all

Any other suggestions?
 
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post #12 of 17
Thread Starter 
bump?
 
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post #13 of 17
Thread Starter 
Well guys, I bought this one and it makes no difference. Still can't have the 'net and the TV together Anymore idea's?
 
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post #14 of 17
Yeah, call your service provider and tell them something's wrong.

Seriously, just call. There could be another splitter installed that you don't know about and it's causing signal degradation, the box/ wiring is overloaded, etc. Tell them you're using a splitter they provided and you cannot get on the internet and watch TV at the same time while the splitter is being used.

Make it clear that you feel it is their fault and that you want it to be noted on your account so that they don't charge it as a service call. Of course, if they discover something and that it is your fault, you'll have to pay for the callout.
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post #15 of 17
Quote:
Originally Posted by Krunk_Kracker View Post
Well guys, I bought this one and it makes no difference. Still can't have the 'net and the TV together Anymore idea's?

Call up the cable company and tell them your signal strength is low. They will come out and check it out. I had the same problem and they came out and checked it and fixed it all up. They can actually turn it up from outside and up your cable modem speed in the process. Mine was at between 4.2-4.5MBsec. after they came out I get 4.8-5MBsec.
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post #16 of 17
Thread Starter 
Quote:
Originally Posted by cdub998 View Post
Call up the cable company and tell them your signal strength is low. They will come out and check it out. I had the same problem and they came out and checked it and fixed it all up. They can actually turn it up from outside and up your cable modem speed in the process. Mine was at between 4.2-4.5MBsec. after they came out I get 4.8-5MBsec.
Wish I knew how to do it, I would just take care of it myself.
 
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post #17 of 17
You can't.. they usually go to the junction box for the neighborhood and adjust your main line coming in to your house. Not something I'd go messin with unless you want your neighbors pissed when you accidentally cut their cable.
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