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post #1 of 17
Thread Starter 
Well I will post the convo I had with there support which needless to say was mostly a facepalm trying to talk to the online ones , gave em a call , and a guy name Dave picked up told him the issue and they said that they'll issue an rma number and send me a new one so we'll see how well this goes


[ 12/10/2012 11:55:48 AM] I have the XFX 6870, its a great card for its performance, but recently I bought a second monitor and the 2nd dvi port does not work, I tested it on several monitors to no avail , is there anyway you could help me with this problem

[MARK_R 12/10/2012 4:34:41 PM] Hi Katina, the 2nd DVI port is DVI-D, it wont support a VGA adapter. you need to get a Mini DP to DVI adapter for the 2nd monitor. Mark

[ 12/10/2012 5:27:43 PM] are you serious I have 2 dvi monitors and why have 2 dvi ports if ones usless

[MICHAELC_W 12/10/2012 9:17:40 PM] Hi Katina, any card with dual DVI ports supports dual DVI displays. What Mark mentioned is that you won`t be able to use dual VGA monitors, only one VGA is supported on all newer Radeon HD 6000/7000 cards. You can use a DVI-VGA adapter in the card`s DVI-I port, which is located next to the HDMI port, but the other DVI port is DVI-D and that only supports a digital signal so you cannot use a VGA monitor there. What is the exact model of your video card and what are the displays you have hooked up to it? Thanks, Michael

[ 12/10/2012 10:47:52 PM] both monitors are hooked up to dvi to a lg flatron e2251 its the xfx 6870 dual fan dissipation edition I even tried my tv and 3 other monitors , windows makes the noise that its connected but no image
Edited by Kittencake - 12/11/12 at 12:11pm
    
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post #2 of 17
What did they say online? When I first started computers only 8 months ago, my buddie told me xfx had a good RMA system. I guess not.
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post #3 of 17
Thread Starter 
as you can see above they kept going on about vga when I explained them several times I've been using dvi cords .. their phone support the guy was quick to the point he said just update my address online and he'll issue an Rma number and they'll send a new one
    
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post #4 of 17
Glad you got an RMA. Best of luck, in my (and a few friends) experiences, XFX RMA in the UK is nothing but hassle and rubbish, but maybe it's different in the EU. tongue.gif
    
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post #5 of 17
I've had nothing but good support with XFX with RMA's. That's the U.S. though.
    
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post #6 of 17
Quote:
Originally Posted by SmokinWaffle View Post

Glad you got an RMA. Best of luck, in my (and a few friends) experiences, XFX RMA in the UK is nothing but hassle and rubbish, but maybe it's different in the EU. tongue.gif

i havent had issues with XFX US/canada RMA, im laughing actually cause my old 5770 has a lifetime warranty and its going in for its second time since i bought it,maybe theyll send a better card out to replace it
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post #7 of 17
Quote:
Originally Posted by b0z0 View Post

I've had nothing but good support with XFX with RMA's. That's the U.S. though.

Quote:
Originally Posted by PCSarge View Post

i havent had issues with XFX US/canada RMA, im laughing actually cause my old 5770 has a lifetime warranty and its going in for its second time since i bought it,maybe theyll send a better card out to replace it

As I said, UK warranty is awful, US warranty is a whole different story. smile.gif
    
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post #8 of 17
Thread Starter 
Quote:
Originally Posted by PCSarge View Post

i havent had issues with XFX US/canada RMA, im laughing actually cause my old 5770 has a lifetime warranty and its going in for its second time since i bought it,maybe theyll send a better card out to replace it

if they send me better they'll have a new customer for life I might even go for thier psu's that I was looking at a month back
    
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post #9 of 17
Quote:
Originally Posted by Kittencake View Post

if they send me better they'll have a new customer for life I might even go for thier psu's that I was looking at a month back

the first time i sent in a non ref design 5770 to them, with the single CF connector, i wanted to be able to OC, so i asked politely for a ref card with 2 connectors, they sent me one. now it has died from my near 24/7 use of it in another rig, and so im sending it in again, i spent about 30 seconds with online support and got an RMA #.

you should be looked after just as well as i am, turn around is about a week to a week and a half, which isnt bad for RMA
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post #10 of 17
Quote:
Originally Posted by PCSarge View Post

the first time i sent in a non ref design 5770 to them, with the single CF connector, i wanted to be able to OC, so i asked politely for a ref card with 2 connectors, they sent me one. now it has died from my near 24/7 use of it in another rig, and so im sending it in again, i spent about 30 seconds with online support and got an RMA #.
you should be looked after just as well as i am, turn around is about a week to a week and a half, which isnt bad for RMA
You are so rough with your cards tongue.gif

Well My RMA was back when the "8800GT's" were the cool thing. Everything went smooth and got the same cards back. I've heard great things about their PSU line up.
    
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