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Seagate 500GB warranty replacement - Fails SeaTools and HDTune

post #1 of 5
Thread Starter 
I just got my 500GB HDD replacement. When I plugged it in, Windows 7 requested a chkdsk upon boot up due to errors on the HDD. After booting into W7, I ran Seatools fast fix and right away it failed with errors. HD Tune quick error scan found bad sectors within the first 1-2% of the scan.

Issue is, SMART scan comes up without errors. Yet when I actually tried to use the HDD, it hangs for seconds at a time. Benching in HDTune dips to 1-5MB/s transfer speeds.

Will sending the back be an issue as SMART is not tripped yet, the fast fix states to send it back? Will they request that I pay shipping on both this and my initial drive?


Edited by ignite - 12/11/12 at 6:11pm
post #2 of 5
Seagate requires an error code for RMA so use that when filling out the RMA form. As for shipping I would call them and ask, but I know advanced RMA is about $10 and they cover shipping for the new drive and and for you to return the bad one, http://support.seagate.com/customer/en-us/warranty_validation.jsp
post #3 of 5
You say replacement, how long did it take for first hdd to fail ?

I don't think smart keeps track of bad sectors but the retry count. Check UltraDMA CRC Eror Count.

PS : As long as you don't hear ticking or occassional speed up speed down from hdd, it's not something on your end. Electric current on the computer case metal can cause hdd rotors to die. Which is caused by lack of grounding on the outlet on the wall or extensions. I know this because i killed 2 Quantum 3.2gb (ancient yes) hdds in a row.
Edited by Catscratch - 12/11/12 at 6:15pm
Intel Evilnow
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Intel Evilnow
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post #4 of 5
Thread Starter 
Had the first drive for around 3 years. This drive I just got yesterday. Fired it up today and it seems like there are quite a bunch of errors on it. SMART comes up with no issues in both HDTune and SeaTools yet as the screen shows, SeaTools fails and says to send it in.

It'll be quite annoying if they expect me to pay shipping on both my drive and their replacement [error'd] drive.

Edit: The drives fails SeaTools for DOS - both long and short test.
Edited by ignite - 12/11/12 at 6:53pm
post #5 of 5
It fails the diagnostic - either they sent you a dud, or it was damaged in transit. Request a new RMA and send it back again...

I figure you lucked out. (in an odd sense of the word) I had a string of Seagate RMA's - each replaced drive would die months later... better to die immediately, before you've put it into use, and before the warranty runs down.
     
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Hard DriveHard DriveHard DriveHard Drive
Hitachi 2TB - HDS723020BLA64 Crucial M500 960GB - CT960M500SSD1 WD 4TB Black - WD4001FAEX WD 4TB Black - WD4001FAEX 
Hard DriveHard DriveHard DriveHard Drive
Seagate 2TB - ST2000DM001 WD 640GB Black - WD6401AALS Seagate 6TB - ST6000DM001 Micron M500 - MTFDDAK480MAV 
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Pioneer DVR-115DBK Samsung SH-S243D/BEBE LG GH22NS90 Lite-On EBAU108 External DVD 
CoolingCoolingCoolingOS
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