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Asrock FM2A75M-ITX Motherboard Fire - Page 3

post #21 of 181

With several failures within a short period of time, take note! Try getting the voltage levels down for now. mITX FM2 Motherboards from other manufacturers are starting to become available.

post #22 of 181
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Edited by akromatic - 12/17/12 at 4:58pm
post #23 of 181
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post #24 of 181
The FM2A75M-ITX has been a disaster for me and the little hobby shop I run on the side. Every single customer who has used the FM2A75M-ITX / A6-5400K with my case has had their 12V120W DC powerboard fail. Everyone is running stock. I've had no problems with these powerboards with countless other mini-ITX boards, AMD and Intel and now this has happened.

In my own testing, my 2nd attempt to boot this motherboard with an A10-5700 fried the powerboard. Testing the board afterwords would not even turn on the tester. Just on boot into the BIOS, the A6-5400K will jump to 101W power draw and the A10-5700 will exceed 125W. In an open case with the stock cooler, temperatures exceed 70C quickly. ASRock told me to update the BIOS and the power draw actually got worse. With the A6-5400K I was able to get Windows installed but power draw never dropped below 70W and temperatures could not be kept under control, even disabling Turbo and underclocking.

There is something seriously wrong with this motherboard.

The MSI mini-ITX board on the other hand with a stock A10-5700 has the best idle temps and power consumption I've seen in the mini-ITX case I sell for these builds.

This isn't the first ASRock I've had issues with. The H67M-ITX would not een boot with a different brand of DC powerboard. I also have one customer with an H77M-ITX that can't get any mini-ITX power supply to provide a stable system. Only attaching his ATX power supply keeps the system stable. I've sent him three different kinds of 120W DC power supplies and two different brand 120W AC adapters.
post #25 of 181
Thread Starter 
Quote:
Originally Posted by DougieFresh View Post

The FM2A75M-ITX has been a disaster for me and the little hobby shop I run on the side. Every single customer who has used the FM2A75M-ITX / A6-5400K with my case has had their 12V120W DC powerboard fail. Everyone is running stock. I've had no problems with these powerboards with countless other mini-ITX boards, AMD and Intel and now this has happened.
In my own testing, my 2nd attempt to boot this motherboard with an A10-5700 fried the powerboard. Testing the board afterwords would not even turn on the tester. Just on boot into the BIOS, the A6-5400K will jump to 101W power draw and the A10-5700 will exceed 125W. In an open case with the stock cooler, temperatures exceed 70C quickly. ASRock told me to update the BIOS and the power draw actually got worse. With the A6-5400K I was able to get Windows installed but power draw never dropped below 70W and temperatures could not be kept under control, even disabling Turbo and underclocking.
There is something seriously wrong with this motherboard.
The MSI mini-ITX board on the other hand with a stock A10-5700 has the best idle temps and power consumption I've seen in the mini-ITX case I sell for these builds.
This isn't the first ASRock I've had issues with. The H67M-ITX would not een boot with a different brand of DC powerboard. I also have one customer with an H77M-ITX that can't get any mini-ITX power supply to provide a stable system. Only attaching his ATX power supply keeps the system stable. I've sent him three different kinds of 120W DC power supplies and two different brand 120W AC adapters.

Are you the guy on the XBMC boards?

I bought my MB on the basis of some of the guides on there. I'd initially intended to build an FM1 HTPC, but went with an FM2 ITX build for the sake of "future proofing" and having an up to date socket. At that point, the only FM2 ITX board was the Asrock one (and it was a nightmare trying to find one in Spain), but I managed and built the machine. It worked like a dream, extremely fast, good gaming performance. Then suddenly, it crashed and burned (literally).

The retailer I bought the motherboard from has dealt with things fairly well, initially explaining that these things weren't usually covered by warranty, however when I showed them the threads from here with people with similar problems, they raised it with Asrock and they're in the process of sending my board back to them. Whether or not the RMA is accepted and I get a new board is still to be confirmed.

I just hope that the rest of my components are alright. I have no way of testing them until I get a new board. I have to admit, the experience has put me off AMD. If I have to shell out more money, then it'll end up costing the same as an intel build would have.
Edited by audiorealis - 12/20/12 at 1:42pm
post #26 of 181
Quote:
Originally Posted by audiorealis View Post

The retailer I bought the motherboard from has dealt with things fairly well, initially explaining that these things weren't usually covered by warranty, however when I showed them the threads from here with people with similar problems, they raised it with Asrock and they're in the process of sending my board back to them. Whether or not the RMA is accepted and I get a new board is still to be confirmed.

It's so hard to get a RMA with a burnt (literally) motherboard here in Spain.

I've had to send a card three times to get it RMAd (Sapphire HD5870) because they'd decline it constantly (as if they were trying to push the card outside its warranty period)
   
AGP bencher
(14 items)
 
CPUMotherboardGraphicsRAM
Phenom X6 1055T ASUS M4A89GTD Pro/USB3 Sapphire HD 6950 2GiB Kingston HyperX DDR3-2000 
Hard DriveHard DriveCoolingCooling
Seagate 7200.14 Samsung SpinPoint F3 EK Supreme HF EK CoolStream XT360 
CoolingCoolingOSMonitor
Alphacool Coolplex Pro 10LT Phobya DC12-400 Windows 7 Ultimate & openSUSE LG IPS235V 
MonitorKeyboardPowerCase
LG E2250V KUL ES-87 NOX Sonar 780W (Kingwin 750W 80+) Lian Li PC-A05NB 
MouseAudioAudioAudio
Logitech G9 ASUS Xonar DX Sennheiser HD555 SMSL SA S3 Desktop Amplifier 
AudioOther
Kenwood KFC S1394 + Custom 10L Bass Reflex cabi... Logitech G25 
CPUMotherboardGraphicsRAM
AMD A10-5700 Gigabyte F2A75M-HD2 Radeon 7660D G.SKILL Ares 2133 CL9 
Hard DriveCoolingOSOS
Hitachi 5K750 Noctua NH-L9a Fedora 18 Windows 7 x64 
MonitorKeyboardPowerCase
AUO B156HW01 Logitech MK220  PicoPSU-80-WI-25V AIO Aluminium Handmade 
Other
TP-LINK 150 N/G/B 
CPUCPUCPUMotherboard
Core2Duo E6400 Core2Quad Q6600 Pentium Dual Core E5200 AsRock 4COREDUAL-SATA2 R2.0 
GraphicsRAMHard DriveOptical Drive
A dumpload of ancient AGP cards Kingston Value DDR2-667 CL4 2T @CL3 1T Seagate 160GB 7200.10 LG IDE DVD-ROM 
CoolingCoolingOSMonitor
Ghettomade CPU waterblock 49cc 2stroke engine copper radiator WinXP SP2 32bit ProView 17" 
PowerCase
Tacens Radix V 550W Ghetto aluminium bench 
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AGP bencher
(14 items)
 
CPUMotherboardGraphicsRAM
Phenom X6 1055T ASUS M4A89GTD Pro/USB3 Sapphire HD 6950 2GiB Kingston HyperX DDR3-2000 
Hard DriveHard DriveCoolingCooling
Seagate 7200.14 Samsung SpinPoint F3 EK Supreme HF EK CoolStream XT360 
CoolingCoolingOSMonitor
Alphacool Coolplex Pro 10LT Phobya DC12-400 Windows 7 Ultimate & openSUSE LG IPS235V 
MonitorKeyboardPowerCase
LG E2250V KUL ES-87 NOX Sonar 780W (Kingwin 750W 80+) Lian Li PC-A05NB 
MouseAudioAudioAudio
Logitech G9 ASUS Xonar DX Sennheiser HD555 SMSL SA S3 Desktop Amplifier 
AudioOther
Kenwood KFC S1394 + Custom 10L Bass Reflex cabi... Logitech G25 
CPUMotherboardGraphicsRAM
AMD A10-5700 Gigabyte F2A75M-HD2 Radeon 7660D G.SKILL Ares 2133 CL9 
Hard DriveCoolingOSOS
Hitachi 5K750 Noctua NH-L9a Fedora 18 Windows 7 x64 
MonitorKeyboardPowerCase
AUO B156HW01 Logitech MK220  PicoPSU-80-WI-25V AIO Aluminium Handmade 
Other
TP-LINK 150 N/G/B 
CPUCPUCPUMotherboard
Core2Duo E6400 Core2Quad Q6600 Pentium Dual Core E5200 AsRock 4COREDUAL-SATA2 R2.0 
GraphicsRAMHard DriveOptical Drive
A dumpload of ancient AGP cards Kingston Value DDR2-667 CL4 2T @CL3 1T Seagate 160GB 7200.10 LG IDE DVD-ROM 
CoolingCoolingOSMonitor
Ghettomade CPU waterblock 49cc 2stroke engine copper radiator WinXP SP2 32bit ProView 17" 
PowerCase
Tacens Radix V 550W Ghetto aluminium bench 
  hide details  
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post #27 of 181
Quote:
Originally Posted by DougieFresh View Post

The FM2A75M-ITX has been a disaster for me and the little hobby shop I run on the side. Every single customer who has used the FM2A75M-ITX / A6-5400K with my case has had their 12V120W DC powerboard fail. Everyone is running stock. I've had no problems with these powerboards with countless other mini-ITX boards, AMD and Intel and now this has happened.
In my own testing, my 2nd attempt to boot this motherboard with an A10-5700 fried the powerboard. Testing the board afterwords would not even turn on the tester. Just on boot into the BIOS, the A6-5400K will jump to 101W power draw and the A10-5700 will exceed 125W. In an open case with the stock cooler, temperatures exceed 70C quickly. ASRock told me to update the BIOS and the power draw actually got worse. With the A6-5400K I was able to get Windows installed but power draw never dropped below 70W and temperatures could not be kept under control, even disabling Turbo and underclocking.
There is something seriously wrong with this motherboard.
The MSI mini-ITX board on the other hand with a stock A10-5700 has the best idle temps and power consumption I've seen in the mini-ITX case I sell for these builds.
This isn't the first ASRock I've had issues with. The H67M-ITX would not een boot with a different brand of DC powerboard. I also have one customer with an H77M-ITX that can't get any mini-ITX power supply to provide a stable system. Only attaching his ATX power supply keeps the system stable. I've sent him three different kinds of 120W DC power supplies and two different brand 120W AC adapters.

i can see that happening, in my case under bios it draws 160w @ stock and that would be the reason why your 120w gave way. ASrock need a new bios for power management and its all good. in the meantime just undervolt your CPU to 1.2v or less, drop some clocks if you have to


issue with intel equivalent is that none of them offers the same GPU performance level, i threw away a perfectly good H67-itx with a pentium for this FM2 instead of upgrading to i3 3225 just for the extra gaming capabilities for steam big picture
post #28 of 181
Quote:
Originally Posted by audiorealis View Post

Are you the guy on the XBMC boards?
I bought my MB on the basis of some of the guides on there. I'd initially intended to build an FM1 HTPC, but went with an FM2 ITX build for the sake of "future proofing" and having an up to date socket. At that point, the only FM2 ITX board was the Asrock one (and it was a nightmare trying to find one in Spain), but I managed and built the machine. It worked like a dream, extremely fast, good gaming performance. Then suddenly, it crashed and burned (literally).
The retailer I bought the motherboard from has dealt with things fairly well, initially explaining that these things weren't usually covered by warranty, however when I showed them the threads from here with people with similar problems, they raised it with Asrock and they're in the process of sending my board back to them. Whether or not the RMA is accepted and I get a new board is still to be confirmed.
I just hope that the rest of my components are alright. I have no way of testing them until I get a new board. I have to admit, the experience has put me off AMD. If I have to shell out more money, then it'll end up costing the same as an intel build would have.

Yeah, that's me. You've just hit the nail on the head with the biggest problem I have with the XBMC forums -- that a lot of things get recommended on there without people actually ever having used them. Now, that said, even I've been taken by surprise by this because in my initial testing before I put these up on my site didn't show any more than the weird BIOS power issues and some heat. With the A6-5400K it was not enough to overload the powerboard. But, testing is just that, testing, it's not putting it in your media cabinet and watching movies and TV with it for a week. While one or two failures have been DOAs (DOAs that left my shop working) the rest have been "it worked great for a week this morning it's dead".

I too hope your components are ok. The MSI motherboard has been the day to the ASRock night as far as temps and power consumption goes, at least in Windows.
post #29 of 181
Quote:
Originally Posted by akromatic View Post

i can see that happening, in my case under bios it draws 160w @ stock and that would be the reason why your 120w gave way. ASrock need a new bios for power management and its all good. in the meantime just undervolt your CPU to 1.2v or less, drop some clocks if you have to
issue with intel equivalent is that none of them offers the same GPU performance level, i threw away a perfectly good H67-itx with a pentium for this FM2 instead of upgrading to i3 3225 just for the extra gaming capabilities for steam big picture

Even when I did that with the A6-5400K, I was still getting very high temps and power usage. I turned off Turbo, downclocked it to 2.8GHz and undervolted it (I forget the number).

All these boards/CPUs will be coming back to me for refunds from my customers so I'll have time to do more digging -- at least what I can do anyway it's not like I've got fancy testing equipment. Hopefully I can wait on a BIOS to fix the issues and turn them around as refurbs and get some of my investment back.
post #30 of 181
i just might be the only one with a working asrock FM2 board and it does try and commit suicide

well i dont have fancy equipment ether, just a cheap power meter(and it does take powerfactor in calculations) and a IR thermometer

just out of curiosity what case and HSF are you using?
Edited by akromatic - 12/20/12 at 4:11pm
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