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MSI RMA Woes - Need help choosing replacement part

post #1 of 14
Thread Starter 
TL; DR - Sent GTX 580 for RMA 5 weeks ago, replacement card received is of poor condition. Alternatives options provided GTX660ti / GTX670. Need help choosing an alternative




Hi folks,

After a long 5 week wait, as well a numerous calls on my part to Aria Technology's premium number (as they had no intention of keeping me updated even electronically), I finally received news that the replacement for my MSI GTX 580 Twin Frozr II had finally arrived. I was somewhat relived to actually have my card back in time for the holidays, though this relief was short lived. Today at 4:45pm I received an email from Aria's Admin team:
Quote:
Hello

We have now received your replacement graphics card back from MSI unfortunately the physical condition of the card was of poor.
So as an alternate replacement we can offer you the following:

: MSI Power Edition GeForce GTX 660 Ti OC 2048MB GDDR5 (Quick Code: 51491)

Please let me know if this is ok?



Best regards

Andy
PC Technical / Admin

This struck me as odd and I rang up to find out what was going on. Apparently, MSI had sent a card with a shrouding that was damaged to the extent that Aria wouldn't normally send this out to their customers. They didn't provide photos of the shroud mind, so I don't know how bad that damage is.
The RMA was actually due to the fan bearing of the Twin Frozr starting to go a bit funny and as a result it was making clicking sounds. I only bought the card last year and I thought since I was within my warranty period I would make use of it rather than have the fan fail completely. As you can understand, I'm hesitant to accept a card with a damaged shroud because I've already had issues with the fans on a PRISTINE and brand new card!

Now based on the damage of the MSI replacement Aria have offered me a 660ti. At first glance this doesn't seem to be an adequate replacement, and when pressed they offered one of the below choices:


I use my card for video editing as well as gaming and this is why I wanted to stick with Nvidia (Adobe Premiere's mercury engine doesn't play nicely with AMD as far as I know). In any case even looking at the Aria site, the credit is quite frankly out of the question, I still wouldn't have a card and would have to pay extra to even get hold of the 660ti they are initially offering.

Based on these options, I'm in need of some help and was wondering what you guys would do?

Does anyone have any feedback on the reference GTX 670 design and the sound / heat from it? The Twin Frozr cooled well, and while it was loud at higher fan speeds it was silent when idle.

Any help would be greatly appreciated. Personally, I don't think I'll be using Aria again any time soon.
Edited by 5nak3 - 12/14/12 at 12:19pm
post #2 of 14
If you don't have to pay extra money both the GTX 660 Ti and GTX 670 are nice upgrades. both these cards draw much less power and run cooler than GTX 580. the MSI GTX 660 Ti power edition OC is a high quality custom design GTX 660 Ti . its a fantastic card.
the GTX 670 is a reference design card with a small PCB and weak VRM circuitry. The cooler is not as good as the GTX 660 Ti's Twin Frozr IV cooler. load temps are higher.

www.techpowerup.com/reviews/NVIDIA/GeForce_GTX_670/32.html
www.techpowerup.com/reviews/MSI/GTX_660_Ti_Power_Edition/32.html

Do you want a faster chip with a lower quality PCB and average cooler or do you want a slower chip with a high quality PCB and good cooler. I would go for the GTX 670 . Because it would require a heavily overclocked GTX 660 Ti to match a GTX 670. think and decide.
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post #3 of 14
take the 660 ti .. biggrin.gif
    
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post #4 of 14
go to the 660 ti thumb.gif
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post #5 of 14
GTX 670 and slap on a nice aftermarket cooler on it when you get the chance, no brainer really.
post #6 of 14
Thread Starter 
Quote:
Originally Posted by raghu78 View Post

If you don't have to pay extra money both the GTX 660 Ti and GTX 670 are nice upgrades. both these cards draw much less power and run cooler than GTX 580. the MSI GTX 660 Ti power edition OC is a high quality custom design GTX 660 Ti . its a fantastic card.

As far as I'm aware both were offered as a direct replacement without having to pay any extra money. But I will make sure to check that point before I accept anything.
Quote:
Originally Posted by raghu78 View Post

the GTX 670 is a reference design card with a small PCB and weak VRM circuitry. The cooler is not as good as the GTX 660 Ti's Twin Frozr IV cooler. load temps are higher.
www.techpowerup.com/reviews/NVIDIA/GeForce_GTX_670/32.html
www.techpowerup.com/reviews/MSI/GTX_660_Ti_Power_Edition/32.html
Do you want a faster chip with a lower quality PCB and average cooler or do you want a slower chip with a high quality PCB and good cooler. I would go for the GTX 670 . Because it would require a heavily overclocked GTX 660 Ti to match a GTX 670. think and decide.

I hadn't actually seen the techpowerup reviews, appreciate the links. Will read through the reviews this evening.

Quote:
Originally Posted by StayFrosty View Post

GTX 670 and slap on a nice aftermarket cooler on it when you get the chance, no brainer really.

This was my initial thought if I'm honest, wait for the card to drop out of warranty and then use an aftermarket cooler. But my concern is that until the card is out of warranty I don't want to change anything. Do you guys feel running the reference card at the top end of the temperature spectrum would be much cause for concern?

This rig is really only for photo / video editing and occasionally gaming; so I know the cards will be running hot most of the day.
post #7 of 14
Grab the 670! I've got the 670 with the small PCB, and I love it. Decent overclocker for a reference cooler. 660 ti PE would be very nice, but like raghu78 said, you'd need to overclock the 660 ti hard to match a 670.
post #8 of 14
Thread Starter 
Quote:
Originally Posted by pwndupure View Post

Grab the 670! I've got the 670 with the small PCB, and I love it. Decent overclocker for a reference cooler. 660 ti PE would be very nice, but like raghu78 said, you'd need to overclock the 660 ti hard to match a 670.

Thanks for taking the time to comment.
I spent a lot of time this weekend refreshing my knowledge on the hardware benches, reading the two articles raghu78 linked, amongst many others. It does seem that for sheer power the 670 is a better choice than the 660ti.

I only run at 1080p so either card would be a nice upgrade from the looks of things.

My only concern at this point really comes down to the thermals. The 580 didn't ever go above 70c, so that will be my benchmark, though I have a feeling the 670 will likely be closer to 80c mad.gif


+rep to all who have commented thus far.
post #9 of 14
Quote:
Originally Posted by 5nak3 View Post

Thanks for taking the time to comment.
I spent a lot of time this weekend refreshing my knowledge on the hardware benches, reading the two articles raghu78 linked, amongst many others. It does seem that for sheer power the 670 is a better choice than the 660ti.
I only run at 1080p so either card would be a nice upgrade from the looks of things.
My only concern at this point really comes down to the thermals. The 580 didn't ever go above 70c, so that will be my benchmark, though I have a feeling the 670 will likely be closer to 80c mad.gif
+rep to all who have commented thus far.

If that is a reference cooler, then maybe...but if you buy the non reference cooler or aftermarket cooler card, that will never be happen, unless you have a very poor airflow in your case (with a non reference cooler card)...my suggest is grab the 660 Ti if you only play at 1080p and save money, anything beyond it is waste, IMO, but if your budget is allowed, pick the 670 will be a nice choice, too for futureproofing.
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post #10 of 14
Quote:
Originally Posted by Sharchaster View Post

If that is a reference cooler, then maybe...but if you buy the non reference cooler or aftermarket cooler card, that will never be happen, unless you have a very poor airflow in your case (with a non reference cooler card)...my suggest is grab the 660 Ti if you only play at 1080p and save money, anything beyond it is waste, IMO, but if your budget is allowed, pick the 670 will be a nice choice, too for futureproofing.

It's not about budget both are being offered for free it seems, in that case I also concur with Raghu and Dupure.

This shouldn't be a debate it would take a pretty high 660 ti OC to match a stock 670 and people forget even with reference designs pretty much all cards can still OC, they'll just run hotter and louder. Luckily with Kepler this is offset with it's normally cool and energy efficient design.
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