Originally Posted by kriz225
I myself recently upgraded from a Logitech G9 to Razer's new Ouroboros and all I can say is...Avoid Razer like the plague!
I've had Logitech peripherals for years. My G9 has seen heavy use and abuse for around 3 years and is still going strong.
I bought a Razer Ouroboros because I have always heard good things about Razer and I really liked the features offered by the mouse. It hasn't worked from day one. It's been over two weeks since I started battling with their "technical support" - and I hesitate to even call it that - which has resulted in me resolving to never buy a Razer product again. Mostly due to the horrendous quality and support.
Issues with the mouse itself:
- Mouse skips and fails to track properly. I've seen several other forums where people are having similar issues and some of Razer's people have admitted this is a known issue.
- Mouse doesn't turn itself off at times and drains the battery, even when my PC is off.
- Adjustable palm grip feels flimsy and moves about.
- The DPI indicator is done through an on-screen display. This display does not display in front of any full-screen applications, such as the video games the DPI on-the-fly adjustment is intended for. According to Razer, this is a "feature" to promote immersion.
- Razer advertises the mouse as having 11 buttons. Unless you have an extra thumb for a pinky it is very difficult to press the three side buttons on the right (or the left if you're a lefty) of the mouse. Even if you can press them, Razer's Synapse 2.0 software does not allow you to program them as different generic mouse buttons! They either mirror the other buttons or have to be assigned a macro or keyboard function.
Issues with Razer's support:
- E-mail support takes at least 48 hours to reply.
- Over the phone support is useless. Even speaking to their "manager" produced zero results.
- They're downright rude. The first person I spoke to told me to just "return the mouse if [I'm] not satisfied with it" without even trying to help.
- I was promised I'd hear back from them 3 times, once from a "manager." Every time they failed to contact me.
- They're not even able to offer an RMA. They want me to exchange through the retail store I got it from. Only problem with that is that the mouse itself has disappeared from the face of the Earth. No retail store, not even Razer themselves, have it in stock. Seems rather shady to me.
With that said, I will never even consider buying a Razer product ever again. Even if the DeathAdder is as great a product as everyone says I would dread the day when it fails - and if my experience with Razer is any indication of their quality control, it will - and I had to deal with their non-existent support.
I am looking to replace this with the SteelSeries Sensei myself. Seems they offer high-quality products. I still have a Merc Stealth from when they were Ideazon that works flawlessly.