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MSi GTX 580 Lightning Xtreme Issue - Page 3

post #21 of 30
If you haven't already sent the card back then check the position of the BIOS selector switch (the one that was broken off of your last one) and make sure that it is definitively in one position or the other and not stuck in the middle of its two positions. Actually just flip that switch from wherever it is to the opposite position because it will boot and work in either it's default or LN2 position but not if it's stuck between them. This may sound like a slim possibility but the position of that switch is really easy to be moved inadvertently like for example when removing it from an antistatic bag (seen that happen three times) and as you mentioned it seems weird that MSI would've sent out a dead card so best to check as many possible causes as you can.
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post #22 of 30
Thread Starter 
Everything you guys suggested I did. It is on it's way back for ANOTHER RMA. What a waste of time and shipping money. Not very happy w/ MSi at the moment.
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post #23 of 30
Quote:
Originally Posted by croSSeduP View Post

Everything you guys suggested I did. It is on it's way back for ANOTHER RMA. What a waste of time and shipping money. Not very happy w/ MSi at the moment.
mad.gif
Sorry for your inconvinience with MSI but like Juano said, why MSI would've sent another bad card?? It doesn't make sense to me. Aftersales & service of MSI always good as far as I heard . Looks like I smell something wrong with MSI marketing at your place. They need to fix this and probably apologize to you smile.gif
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post #24 of 30
Thread Starter 
UPDATE: Today I received a 2nd RMA 580 Lightning Xtreme. The card is physically beat up, OBVIOUSLY used, and IT does not work! It caused my system to crash and have a whole bunch of horizontal white lines. After reinstalling my EVGA 570 SC (which is perfect, BTW) my system would not run properly. After a bunch of work on it, I was finally able to get my rig to boot and run like it did before I installed the 580. I'm done with MSi. I hope I can get a refund or a new 660Ti from them because I will NOT accept another 580-from-God-knows-where!
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post #25 of 30
I had this very issue with my card from msi. Once it was missing the switch out of the box so I sent it in for a RMA. When I got it back the brackets at the base of the card were bent and it was missing the bios switch as well right out of the box. After I got my card back from them you can tell they just used pliers to bend the metal back into place. Now I have an issue with when ever my card goes over 49C it over heats and shuts off. I know it is the card because I changed out to a cheaper card and I have yet to have an issue.
post #26 of 30
MSI sent you again with broken GTX580??? Oh man, I really don't know what to say, clearly there must be a problem with your MSI market place. I guess they don't have NEW GTX580 anymore, only repaired and used one, but they should not send you those cards. Sorry mate, you have the right to get mad on MSI.
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post #27 of 30
Thread Starter 
Hey neoroy - thank for your support here, and changing you avatar from that "Zombie" pic. It was giving me the creeps! Have baaaad memories of going to see that movie in the theatre when I was 16.
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post #28 of 30
Quote:
Originally Posted by croSSeduP View Post

Hey neoroy - thank for your support here, and changing you avatar from that "Zombie" pic. It was giving me the creeps! Have baaaad memories of going to see that movie in the theatre when I was 16.
redface.gif
Ouuchhh sorry croSSeduP biggrin.gif I didn't know you had bad memories with that thing smile.gif
No problem mate, if I were in your position yes I would be mad on MSI, in my opinion if MSI don't have GTX580 then they should send you another series which has performance similar to GTX580 like GTX660Ti with no cost or even GTX680 with added cost to you.
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post #29 of 30
Thread Starter 
UPDATE:
So, I got a hold of Henry Hernandez who I think is the tech head of the RMA department at MSi about 2 weeks ago. He was very helpful on the phone, and sent me a shipping label so that I wouldn't have to pay for shipping again. He was open to the idea of NOT sending me another 580LE. He got the card, checked it out, ran stress tests on it, couldn't find anything wrong with it (!), but he did see that it was a very used card, so agreed to send me a NIB, tomorrow, one of these:

http://www.newegg.com/Product/Product.aspx?Item=N82E16814127671&Tpk=N680GTX-PM2D2GD5

Are you kidding me?? REALLY???
drool.gif
Okay, I'm an MSi fanboy again!!!!!!
thumb.gif
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post #30 of 30
Thread Starter 
ANOTHER UPDATE:
My 680 as spoken about above, arrived the other day. It's a faster card than the 580LE, but it has less VRAM, and it's a reference card... Guess I can live with that. HOWEVER, the card came in their plain, black RMA box with no accessories. Henry said I was getting a NEW card? The card doesn't really "look" new, either... Hmm, fishy. Given other people's experience with MSi's RMA (just search this forum) I'm very reticent about installing this card! My 570SC is working just fine. I think I am going to sell this 680 as a new card, because that is what MSi told me it was. If it turns out to be bad, it is under warranty; new owner can take it up with MSi. Plus, at this point, I could use the $$, and I didn't really need a faster VGA.
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