Originally Posted by Jixr
Yeah, the idea of it is good, esp since i can think of a ton of combo's with my nostromo ( which is an amazing autocad tool ) but the promised nostromo into synapse never came, and with the new version, i don't see it happening. but now i'm glad its not, as it works 24/7 unlike the synapse driven products.
I'm stuck right now where i can't edit or delete synapse profiles without them changing back, and razor support has been useless.
i take my mouse to work/home every day, and use it on 3 different os's ( OSX, XP, win8 ) and i'd honestly just rather make 3 profiles instead of the broken synapse cloud junk.
Odd, why can you not use your Synapse 2.0 devices 24/7?
I don't doubt for a moment your troubles, but there are many things that could be wrong besides just 'Synapse'.
I.E. the closest thing to a problem I had with Synapse 2.0 was a so called 'registry cleaning' suite kept wiping out Synapse 2.0 pointers and profiles.
When I'd open Synapse control panels, profile titles would seem to be missing while their data was still there.
Now I don't know who broke the standard, Razer or my Registry cleaner...so I sent logs to BOTH companies and they can duke it out. In the meanwhile, I simply set my cleaner not to mess with the Synapse stuff. Ran the scans...did a file system check (several bad files were found on the hard-drive...many that had naught to do with Synapse). I rebooted...gave everything plenty of time to load and sync...got my old Synapse data off the cloud...things have been fine since.
The motherboard BIOS can also play a big role. Check if there is an 'update' to the BIOS. My own ASROCK board had at least two BIOS updates specifically concerning USB mice and keyboards. I've had quite a few fancy keyboards and pointing devices that need some BIOS tweaks to get working right. I.E. Is your BIOS set to handle legacy USB or not? Legacy only at boot? Auto? With one of my mother-boards (a newer one that also supports 3.0), legacy mode needed to be enabled to get the bi-directional keyboards/mice to work the best. Sometimes it really is a BIOS thing to get the right kind of two way communication between the system and the device. Sometimes boards have older USB chip-sets and newer ones combined on the same board...so just moving your stuff to a 2.0 slot might fix it. Etc, etc....
Should Razer be more helpful on these kinds of things? Better docs? Sure...they could, and maybe they should, but the competition is NOT one bit more helpful on these kinds of things than Razer is. I've called Logitech, Microsoft, and on an on trying to trouble shoot problems like these as well. Microsoft actually had the most TOOLS to help me help myself....but it sure wasn't always an easy or hoopless process. Most of the others...about the same....send us your logs...you can bang your head with us and maybe get it working or we'll send your money back...and that's how it goes for the majority of them...including Razer. If they have phone support people 'good enough' to trouble shoot every single problem over the phone and nail it quickly every time...such people usually get QUICK promotions and better paying jobs than sitting in a cubicle all day being cursed out by angry or upset customers (who nine times out of ten just plugged it in upside down or in the wrong hole).
Since: No problems here running 24/7...with four 2.0 devices on multiple machines running different Microsoft OSes.
Who's fault is it I had some problems the fist day (maybe Razer's, maybe not)? Is it Razer? Microsoft? Iolo? ASRock? It may even be my hard drive write cache...or a bad drive cluster. I have NO idea! All those companies gave me plenty of options to sort it out however. It all works now. It took less than 10 minutes.
Synapse does NOT need the info on the cloud unless your computer IS online and discovers the profiles are NOT synced, and even then it give you an OPTION to sync to local or sync to the cloud. If you don't want to sync at all, you just close the window and it uses your local profiles.
If you reboot often and want to SPEED it up some...simply set Synapse to offline mode (skip the sync check). Manually 'sync' when/if you change some profiles or want to check for software updates.
If you use a registry and/or temp file cleaner...have a look at what it messes with next time you use it. If it's touching Synapse stuff...ask it to leave it alone and see if that helps?
Granted I have no clue about the Mac side of things...but I do believe no other line of devices even 'tries' to let you sync up profiles across different platforms.Edited by Credo1970 - 3/28/13 at 11:52am