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resolution question

post #1 of 13
Thread Starter 
about a month ago my uncle asked me to order him a 19inch widescreen for his computer. so i ordered the acer 1916

http://www.newegg.com/Product/Produc...82E16824009091

it says the recommended resolution is 1440x900, if it is run at 1024x768 will it kill the monitor.

cause his comp wouldnt support 1440x900 so i jus ran it at 1024x768 and today he calls me and says its not working, so i go out there and if you turn it on, its fine for about 10 seconds, then the screen sorta goes black with lines of different colors down through the screen. would the lower resolution have caused this.

i was gonna rma for a replacement since its only been 29 days and it has a 30 day limited non refundable return thing, but he through away the box. so he said order another and send this one back, but then either way you have 2 cause its non refundable.
    
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post #2 of 13
It wont kill it but you picture will look stretched since 1024x768 is 4:3 A.R. and 1440x900 is 16x9.
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post #3 of 13
It will not kill the monitor. LCD's have one native resolution which is where viewing is the most sharp and optimal. That is 1440x900 for that panel. All other resolutions will lack in one way or the other. You would do well to keep the monitor in 960 X 600 (16x9) as that is the closest wide screen format to 1024 X 768 (4X3).

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post #4 of 13
Get him new graphics drivers. It should support that resolution.

Even a crappy card can get the resolution to work right. It's XP, right?

Hook him up.
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post #5 of 13
Thread Starter 
yea its xp, its onboard intel drivers, ill try downloading teh newest drivers for it to see if it will support it but i gotta figure out what im gonna do with this monitor.

he said call them and say that somebody stole the box and manuals and stuff that was in it. will that fly with newegg?
    
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post #6 of 13
Quote:
Originally Posted by g8m3rtag View Post
yea its xp, its onboard intel drivers, ill try downloading teh newest drivers for it to see if it will support it but i gotta figure out what im gonna do with this monitor.

he said call them and say that somebody stole the box and manuals and stuff that was in it. will that fly with newegg?
they'll probably say you're SOL. If you get NEW drivers...it should support it. Honestly, 1440x900 isn't that strenuous that it won't be supported...
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post #7 of 13
Thread Starter 
i know but i brought it back with me and hooked it to this computer and ran it at 1440x900 and it still did the same thing. so im assuming that the monitor was defective. and he doesnt wanna pay another $200. guess ill call em

edit: yeap they told me i was sol, my uncles jus gonna order another one and send this one back in that ones box for a replacement, i bet he doesnt through the box away this time.
    
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post #8 of 13
Quote:
Originally Posted by g8m3rtag View Post
i know but i brought it back with me and hooked it to this computer and ran it at 1440x900 and it still did the same thing. so im assuming that the monitor was defective. and he doesnt wanna pay another $200. guess ill call em

edit: yeap they told me i was sol, my uncles jus gonna order another one and send this one back in that ones box for a replacement, i bet he doesnt through the box away this time.
Have you contacted acer about this? They might replace it without the box.
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post #9 of 13
Thread Starter 
i never thought of that

went to fixmyacer.com and got an order for repair thing or something. got the address i have to ship it too, and it says if you want the retail box ship it in a different one. so that works out.

it says i need to prepay any shipping charges, im going to use UPS since theirs a UPS store like a mile away from my house, but how should i ship it, and how should i pay for the return shipping. i've never had to rma anything before
    
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post #10 of 13
Thread Starter 
bump

how do i ship the monitor out and pay for all shipping charges
    
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