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Programs not showing in add or remove programs

post #1 of 18
Thread Starter 
Hello there,
My friend contacted me today asking about his PC not showing all of his programs in the add or remove programs area, I researched it a bit as I have never had this problem myself, and I have seen that it can be caused by installing programs with a short registry key?
He doesn't know what to uninstall though, is there any fixes for this?
His operating system is Windows 7 Home premium x64
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Blue Nebula
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post #2 of 18

When did this start for him?  What was the last thing he did before it started?

    
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post #3 of 18
If the program didn't install uninstallation info, or didn't do it correctly, or it was removed some other way, then it's not going to show up in add/remove programs.

He can either uninstall stuff manually, which I do not recommend for someone not familiar with the registry, or he can reinstall the program on top of the current install, then run it's uninstaller.
post #4 of 18
Thread Starter 
Quote:
Originally Posted by TwoCables View Post

When did this start for him?  What was the last thing he did before it started?

Started yesterday, all his programs just disappeared but they can still be run from the start menu/shortcuts

Quote:
Originally Posted by Blameless View Post

If the program didn't install uninstallation info, or didn't do it correctly, or it was removed some other way, then it's not going to show up in add/remove programs.

He can either uninstall stuff manually, which I do not recommend for someone not familiar with the registry, or he can reinstall the program on top of the current install, then run it's uninstaller.

No it's not that, it's that his programs that were installed and showing in Add or Remove programs are now gone, but he can still run them perfectly, they just aren't showing in Add or Remove programs
Blue Nebula
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Blue Nebula
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post #5 of 18
Quote:
Originally Posted by DMT94 View Post


Started yesterday, all his programs just disappeared but they can still be run from the start menu/shortcuts
No it's not that, it's that his programs that were installed and showing in Add or Remove programs are now gone, but he can still run them perfectly, they just aren't showing in Add or Remove programs

 

Did he do anything to the Registry, like run a Registry Cleaner of any kind?

    
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250 GB Samsung 840 EVO (C:) 250 GB Samsung 840 EVO (D:) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
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Thermaltake Frio Win 7 Home Premium x64 SP1 Retail Samsung 2253BW (1680 x 1050) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
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Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Microsoft Intellimouse Optical (not 1.1A) Basic, but premium round 
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post #6 of 18
Thread Starter 
Quote:
Originally Posted by TwoCables View Post

Did he do anything to the Registry, like run a Registry Cleaner of any kind?

No he doesn't use them at all since they killed his PC once, I never do either and he doesn't mess with the registry, we just found out that he accidentally installed a program called torn tv and I did a google search and found out it's a virus, so what do we do first? could this be the cause?
Blue Nebula
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Corsair H100i or Thermaltake Water 3.0 360MM pu... 13 Aerocool Dead Silence Blue LED fans Aerocool Touch 2100 fan controller Windows 8.1 or 9 Pro X64 
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PANASONIC VIERA TX50AX802B Roccat Isku Undecided - Probbaly 1200w or more Coolermaster Cosmos 2 
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Seagate 250GB Samsung DVD/ROM Zalman CNPS5X-Performa Windows 7 Ultimate 64 Bit 
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Goodmans 19" HD TV Microsoft Sidewinder X4  OCZ 500W CoreXStream Sharkoon Tauren 
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Blue Nebula
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Sandisk Extreme 120 GB SSD (OS and Programs) Kingston V300 240 GB SSD (Games) Seagate Barracuda 3 TB HDD (Media) Seagate Barracuda 3 TB HDD (Media) 
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Sony Optiarc Ad-7240S Sony Optiarc Ad-7240S Corsair H100i Push/Pull 13 Aerocool Dead Silence Blue LED fans 
CoolingOSMonitorKeyboard
Aerocool Touch 2100 fan controller Windows 8.1 Pro x64 Hannspree 40" 1080p TV Roccat Isku Blue 
PowerCaseMouseMouse Pad
XFX 850W Pro Cooler Master - Cosmos 2 Roccat Kova + Roccat Siru 
AudioAudioAudioAudio
A/V Reciever - Sony STR DH820 Speakers - Wharfedale DX-1 7.1 Surround Headphones - Sennheiser Momentum Over Ear Earphones - Soundmagic E10 
AudioOther
Microphone - Samson Meteor USB NZXT 2M Blue LED Strip 
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Corsair H100i or Thermaltake Water 3.0 360MM pu... 13 Aerocool Dead Silence Blue LED fans Aerocool Touch 2100 fan controller Windows 8.1 or 9 Pro X64 
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PANASONIC VIERA TX50AX802B Roccat Isku Undecided - Probbaly 1200w or more Coolermaster Cosmos 2 
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Roccat Kova+ Roccat Siru A/V Reciever - Sony STR DH820  Speakers - Wharfedale DX-1 7.1 Surround 
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Headphones - Sennheiser Momentum Over Ear  Earphones - Soundmagic E10  Microphone - Samson Meteor USB  NZXT 2M Blue LED Strip 
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AMD Athlon II X3 450 ASRock 970DE3/U3S3  ATI VTX 6870 Kingston 4GB HyperX Limited Red Edition 
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Seagate 250GB Samsung DVD/ROM Zalman CNPS5X-Performa Windows 7 Ultimate 64 Bit 
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Goodmans 19" HD TV Microsoft Sidewinder X4  OCZ 500W CoreXStream Sharkoon Tauren 
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post #7 of 18

I would say that's the cause, but I don't know enough to know what to do right now.  However, I think people will be recommending Malwarebytes:  http://www.malwarebytes.org/

    
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Hard DriveHard DriveOptical DriveOptical Drive
250 GB Samsung 840 EVO (C:) 250 GB Samsung 840 EVO (D:) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
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Thermaltake Frio Win 7 Home Premium x64 SP1 Retail Samsung 2253BW (1680 x 1050) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Microsoft Intellimouse Optical (not 1.1A) Basic, but premium round 
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X-Fi Titanium HD Altec Lansing VS4121 (2.1 speaker system) 
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CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.384 - 1.392V) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
250 GB Samsung 840 EVO (C:) 250 GB Samsung 840 EVO (D:) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Retail Samsung 2253BW (1680 x 1050) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Microsoft Intellimouse Optical (not 1.1A) Basic, but premium round 
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post #8 of 18
Quote:
Originally Posted by DMT94 View Post

Started yesterday, all his programs just disappeared but they can still be run from the start menu/shortcuts
No it's not that, it's that his programs that were installed and showing in Add or Remove programs are now gone, but he can still run them perfectly, they just aren't showing in Add or Remove programs

This is what I was assuming when I made my post...

The uninstall registry info is gone, but the programs themselves are still there.
Quote:
Originally Posted by DMT94 View Post

No he doesn't use them at all since they killed his PC once, I never do either and he doesn't mess with the registry, we just found out that he accidentally installed a program called torn tv and I did a google search and found out it's a virus, so what do we do first? could this be the cause?

Could very well be.

I would scan for and remove all traces of the malware/virus, then reinstall the programs missing add/remove information.
post #9 of 18
Thread Starter 
Quote:
Originally Posted by TwoCables View Post

I would say that's the cause, but I don't know enough to know what to do right now.  However, I think people will be recommending Malwarebytes:  http://www.malwarebytes.org/

He's downloading it now, will let you know when it's finished
Quote:
Originally Posted by Blameless View Post

This is what I was assuming when I made my post...

The uninstall registry info is gone, but the programs themselves are still there.
Could very well be.

I would scan for and remove all traces of the malware/virus, then reinstall the programs missing add/remove information.

Doing a scan after the malwarebytes has finished downloading, will let you know how it goes after
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Blue Nebula
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post #10 of 18
Thread Starter 
Quote:
Originally Posted by TwoCables View Post

I would say that's the cause, but I don't know enough to know what to do right now.  However, I think people will be recommending Malwarebytes:  http://www.malwarebytes.org/

I also downloaded malware bytes, and I was wondering, when the trial runs out does it still protect you from malware?
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Seagate Barracuda 3 TB HDD (Media) Seagate Barracuda 3 TB HDD (Media) Seagate Barracuda 3 TB HDD (Media) Seagate Barracuda 3 TB HDD (Media) 
Optical DriveOptical DriveCoolingCooling
Sony Optiarc Ad-7240S Sony Optiarc Ad-7240S Corsair H100i Push/Pull 13 Aerocool Dead Silence Blue LED fans 
CoolingOSMonitorKeyboard
Aerocool Touch 2100 fan controller Windows 8.1 Pro x64 Hannspree 40" 1080p TV Roccat Isku Blue 
PowerCaseMouseMouse Pad
XFX 850W Pro Cooler Master - Cosmos 2 Roccat Kova + Roccat Siru 
AudioAudioAudioAudio
A/V Reciever - Sony STR DH820 Speakers - Wharfedale DX-1 7.1 Surround Headphones - Sennheiser Momentum Over Ear Earphones - Soundmagic E10 
AudioOther
Microphone - Samson Meteor USB NZXT 2M Blue LED Strip 
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Samsung XP941 256GB M.2 NGFF PCI-E SSD (OS and ... Samsung 840 EVO 1TB (Games) 6 Seagate Barracuda 3 TB HDD's (Media) Sony Optiarc Ad-7240S  
CoolingCoolingCoolingOS
Corsair H100i or Thermaltake Water 3.0 360MM pu... 13 Aerocool Dead Silence Blue LED fans Aerocool Touch 2100 fan controller Windows 8.1 or 9 Pro X64 
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PANASONIC VIERA TX50AX802B Roccat Isku Undecided - Probbaly 1200w or more Coolermaster Cosmos 2 
MouseMouse PadAudioAudio
Roccat Kova+ Roccat Siru A/V Reciever - Sony STR DH820  Speakers - Wharfedale DX-1 7.1 Surround 
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Headphones - Sennheiser Momentum Over Ear  Earphones - Soundmagic E10  Microphone - Samson Meteor USB  NZXT 2M Blue LED Strip 
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AMD Athlon II X3 450 ASRock 970DE3/U3S3  ATI VTX 6870 Kingston 4GB HyperX Limited Red Edition 
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Goodmans 19" HD TV Microsoft Sidewinder X4  OCZ 500W CoreXStream Sharkoon Tauren 
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