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BSOD or crash help please

post #1 of 10
Thread Starter 
hi guys,

I have just installed windows 8 and it all seemed to be going ok, I have done all windows updates and installed my chipsets and amd drivers but im not sure if everything is installed.

all of a sudden I get a message saying windows found a problem and needs to close, it then restarted. I have found a mem dump file but can`t read it or compress to send. it just says file not found or read permissions.

the mini dump also says file not found when I try to compress
Edited by markshim - 1/14/13 at 6:22am
post #2 of 10
Thread Starter 
hi,

I have used whocrashed to read some of the mem dumps for me and this is what it says

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Mon 14/01/2013 14:09:35 GMT your computer crashed
crash dump file: C:\Windows\Minidump\011413-14008-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x22A6C)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR



On Mon 14/01/2013 14:09:35 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x22A6C)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR




Conclusion

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

so do you think its my graphics drvers lol ?
post #3 of 10
Thread Starter 
Any help please?
post #4 of 10
Howdy.
I would download a "fresh" set of Graphics drivers,save to your desktop.
Uninstall current drivers & reinstall.
S/B OK.
Try Windows uninstall first,if it works you are good to go.
IF does not work/crashes still-try ATIMan uninstaller.
Need to follow instructions a bit,should be all that is necessary.
Reinstall as normal.
THAT should do it.
Some "native"W8 drivers may be conflicting w/AMD version...
Have patience & good luck.
In all likelyhood a real expert will chime in here as well soon to offer more help.
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mistress
(23 items)
 
Zillagod
(20 items)
 
GF rig
(16 items)
 
CPUMotherboardGraphicsRAM
1090T Gigabyte 890fxa-ud5 rev 2.1 XFX 6870 1GB x2Crossfire w/6950 TFII coolers 16 GB(4x4)GSkill CL7 1333 
Hard DriveHard DriveHard DriveOptical Drive
Patriot Pyro SE 240 GB  OCZ Vertex 3 120GB( for Steam) WD Caviar Black 2TB HP 8xBD 
CoolingCoolingCoolingCooling
H100+(4 Cougar 120 PWM)  Cougar 120 PWM exhaust NZXT 180mm OE NZXT Sentry2 
OSMonitorKeyboardPower
W7 HP SP1 Vizio 47" TV Gyration low profile USB wireless/Logitech G110... Corsair HX 850 
CaseMouseMouse PadAudio
NZXT Panzerbox Gyration Airmouse Elite/Microsoft X5 Anything dark-corduroy pillow Creative PCI 
CPUMotherboardGraphicsRAM
AMD Phenom II 955B Gigabyte 890GPA-UD3H XFX (ug) 7850 G Skill Ripjaws X 16GB 4x4 1600  
Hard DriveHard DriveOptical DriveCooling
OCZ Vertex 3 240 GB Seagate 750 GB Momentus XT LG 12x BR/DVD  Cooler Master H70  
OSMonitorKeyboardPower
Cougar HDB 120 x5 AOC 22 MS 3000 v2 Ultra x3 1000 watt 
CaseMouseMouse PadAudio
Cougar Solution Mid Logitech Anywhere MX Generic Creative Audigy SE 
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post #5 of 10
Thread Starter 
What does S/B ok mean ?
I will try in reinstalling in the morning thx
post #6 of 10
Sorry.
S/B=Should be.
I misabbreviated.
mistress
(23 items)
 
Zillagod
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GF rig
(16 items)
 
CPUMotherboardGraphicsRAM
1090T Gigabyte 890fxa-ud5 rev 2.1 XFX 6870 1GB x2Crossfire w/6950 TFII coolers 16 GB(4x4)GSkill CL7 1333 
Hard DriveHard DriveHard DriveOptical Drive
Patriot Pyro SE 240 GB  OCZ Vertex 3 120GB( for Steam) WD Caviar Black 2TB HP 8xBD 
CoolingCoolingCoolingCooling
H100+(4 Cougar 120 PWM)  Cougar 120 PWM exhaust NZXT 180mm OE NZXT Sentry2 
OSMonitorKeyboardPower
W7 HP SP1 Vizio 47" TV Gyration low profile USB wireless/Logitech G110... Corsair HX 850 
CaseMouseMouse PadAudio
NZXT Panzerbox Gyration Airmouse Elite/Microsoft X5 Anything dark-corduroy pillow Creative PCI 
CPUMotherboardGraphicsRAM
AMD Phenom II 955B Gigabyte 890GPA-UD3H XFX (ug) 7850 G Skill Ripjaws X 16GB 4x4 1600  
Hard DriveHard DriveOptical DriveCooling
OCZ Vertex 3 240 GB Seagate 750 GB Momentus XT LG 12x BR/DVD  Cooler Master H70  
OSMonitorKeyboardPower
Cougar HDB 120 x5 AOC 22 MS 3000 v2 Ultra x3 1000 watt 
CaseMouseMouse PadAudio
Cougar Solution Mid Logitech Anywhere MX Generic Creative Audigy SE 
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mistress
(23 items)
 
Zillagod
(20 items)
 
GF rig
(16 items)
 
CPUMotherboardGraphicsRAM
1090T Gigabyte 890fxa-ud5 rev 2.1 XFX 6870 1GB x2Crossfire w/6950 TFII coolers 16 GB(4x4)GSkill CL7 1333 
Hard DriveHard DriveHard DriveOptical Drive
Patriot Pyro SE 240 GB  OCZ Vertex 3 120GB( for Steam) WD Caviar Black 2TB HP 8xBD 
CoolingCoolingCoolingCooling
H100+(4 Cougar 120 PWM)  Cougar 120 PWM exhaust NZXT 180mm OE NZXT Sentry2 
OSMonitorKeyboardPower
W7 HP SP1 Vizio 47" TV Gyration low profile USB wireless/Logitech G110... Corsair HX 850 
CaseMouseMouse PadAudio
NZXT Panzerbox Gyration Airmouse Elite/Microsoft X5 Anything dark-corduroy pillow Creative PCI 
CPUMotherboardGraphicsRAM
AMD Phenom II 955B Gigabyte 890GPA-UD3H XFX (ug) 7850 G Skill Ripjaws X 16GB 4x4 1600  
Hard DriveHard DriveOptical DriveCooling
OCZ Vertex 3 240 GB Seagate 750 GB Momentus XT LG 12x BR/DVD  Cooler Master H70  
OSMonitorKeyboardPower
Cougar HDB 120 x5 AOC 22 MS 3000 v2 Ultra x3 1000 watt 
CaseMouseMouse PadAudio
Cougar Solution Mid Logitech Anywhere MX Generic Creative Audigy SE 
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post #7 of 10
Thread Starter 
Oh that's ok I thought it meant south bridge had me thinking then lol.
post #8 of 10
Thread Starter 
hi there,

I have just uninstall the 12.11 beta11 drivers and reinstalled them. but I have noticed the C:\Windows\system32\drivers\atikmdag.sys that was causing the problem is still the same one that was there before.
should I use ati uninstaller ?

and where do I get it from ?
post #9 of 10
Thread Starter 
can anyone tell me if all my important windows files like the ones that are in the windows/sytem32/driver file, why they are all dated like the 26/7/12 and just random like that over the past year?
I thought I did a clean install of a new OS and my files are saying they are older. is this why I am having problem with the atikmdag.sys which is dated 02/12/12 ?

if so how do I fix this ?
post #10 of 10
Thread Starter 
when I did a clean install of windows 8 should I of removed/deleted the small partition as well as formatting the hard drive ? because I left the small partition there, this has the important windows 7 boot file or something on it doesn`t it ? I just formatted the partition with windows 7 on it. is this why I have older dated files in my windows folder on my C drive ?
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