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[No Bug] 'hide' option auto selected for spam reports - Page 3

post #21 of 41
But that does not relate to the bug that is being reported, if you want to discuss what hold and hide should be used for please post in the spam squad thread, if you want to discuss what spam is then please create a thread in Off Topic.

One of the Huddler team will let us know whether that option being ticked on default is a bug or the intended behavior.
post #22 of 41
Thread Starter 
Of course it's related. The whole reason this became an issue in the first place was because you pmed me about incorrect use. Thus the wording is every bit as relevant as the default.
post #23 of 41
Thread Starter 
What's more, porn has never been part of the understood term for spam, so Im more confused than ever about when that box should be ticked.


This whole thing is absolutely absurd. You've had countless members complain about the ambiguity of the option yet it seems the mods would rather stick they're head in the sand and then insult helpful members who do accidentally misuse the feature. It's completely retarded.

I think for now on I'm going to leave porn and spam unreported because I can't be dealing with this bs. Much like how i stopped submitting news to this site after it became apparent that the moderation in there was backwards.

I swear to god, there's only two sane forums on this board (linux and programming)
post #24 of 41
Quote:
Originally Posted by Plan9 View Post

Of course it's related. The whole reason this became an issue in the first place was because you pmed me about incorrect use. Thus the wording is every bit as relevant as the default.
Again the wording is not a bug (a bug is something not working as the Huddler team intended)
Quote:
Originally Posted by Plan9 View Post

What's more, porn has never been part of the understood term for spam, so Im more confused than ever about when that box should be ticked.


This whole thing is absolutely absurd. You've had countless members complain about the ambiguity of the option yet it seems the mods would rather stick they're head in the sand and then insult helpful members who do accidentally misuse the feature. It's completely retarded.

I think for now on I'm going to leave porn and spam unreported because I can't be dealing with this bs. Much like how i stopped submitting news to this site after it became apparent that the moderation in there was backwards.

I swear to god, there's only two sane forums on this board (linux and programming)

The issue is not reporting posts as spam, it is reporting them with the hide and option ticked, you can report porn as offensive or other and have hold and hide ticked.

We are not sticking our head in the sand, the wording is not something we can change. That would have to be a request made by management to the Huddler team.

I don't see how sending a PM letting you know not to use the hide and hold option for regular posts is insulting.
post #25 of 41
Thread Starter 
Quote:
Originally Posted by Bitemarks and bloodstains View Post

Again the wording is not a bug (a bug is something not working as the Huddler team intended)
Then the auto-ticking isn't a bug either as the code was specifically written for that behaviour. However you requested that I raised said bug (after about a page of yourself refusing to even admit such behaviour existed!) and thus here we are.
Quote:
Originally Posted by Bitemarks and bloodstains View Post

The issue is not reporting posts as spam, it is reporting them with the hide and option ticked, you can report porn as offensive or other and have hold and hide ticked.
So add a more verbose description instead of leaving traps for users.
Quote:
Originally Posted by Bitemarks and bloodstains View Post

We are not sticking our head in the sand, the wording is not something we can change. That would have to be a request made by management to the Huddler team.
Ahh that explains a lot. I'm quickly coming to the conclusion that Huddler are a bunch of amateurs because their message boards are easily the buggiest and worst designed forums I've ever used. (Something I've felt for a while but kept quite about).
Quote:
Originally Posted by Bitemarks and bloodstains View Post

I don't see how sending a PM letting you know not to use the hide and hold option for regular posts is insulting.
to be honest, I'd probably concede with you had other users not come forward since. Intended or not, there's definitely a greater barrier between the moderators and the users on here than most other forums and sad given the mixture of laid back conversation and productive advice that this place tries to encourage. While I'm not saying this place has to run like a democracy, talking down to your users will only lose valuable members and retain the trolls.

This might sound harsh, but at times this place reminds me of the Stanford Prison Experiment. Magnified because there's an arbitrary set of rules which us users aren't always aware of and then we're greeted with blunt responses from yourselves with no apology when you guys actually get things wrong (and you were wrong about this feature, you were abrasive with me in the PM (which is why I responded in like) and you're yet to apologise for your error, instead repeating that I should have somehow psychically known what Huddler's / OCN's brief label actually meant. Just as the other contributors to this thread have complained).

But, to be honest, I really can't be bothered with this thread any more. You guys are not going to soften your language nor admit that there's room for improvement with the usability of this site, and I'm hardly going to admit guilt for an accident due to poor usability. Once again we've reach an impasse, so you might as well just lock this thread now as it's going to happen eventually anyway. At least if it's locked now, then nobody will post comments they could latter come to regret.
post #26 of 41
Thanks for the discussion folks - this function is indeed operating how it is intended to operate, taking this out of the realm of a bug report and into the realm of a suggestion.

I just took a look around the site documentation now, and you're absolutely correct that there is not a clear definition on what qualifies for spam hiding. The only reference is in the thread which introduces the spam squad from several years ago, and was only able to find that one because I knew it existed already.

There are two solutions that I hope will keep this from being an issue again. Given that the option is automatically checked, we'll take a softer tone in dealing with members who are reporting a thread and requesting it be hidden for the first time. Just as it was here, I think we're mistaken to attribute to malice what can actually be attributed to lack of familiarity.

I'm also going to start work on a project I'd been meaning to get done for a long time, which is a total rollup and consolidation of all of our policies into one single place. Currently, these policies are dotted around the forums and though you can find them if you're looking for them, the average member is unlikely to ever review the information.

I hope the combination of those two items is the suitable solution for you all that I think it should be, though I welcome further feedback. thumb.gif
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post #27 of 41
Quote:
Originally Posted by Chipp View Post

Thanks for the discussion folks - this function is indeed operating how it is intended to operate, taking this out of the realm of a bug report and into the realm of a suggestion.

I just took a look around the site documentation now, and you're absolutely correct that there is not a clear definition on what qualifies for spam hiding. The only reference is in the thread which introduces the spam squad from several years ago, and was only able to find that one because I knew it existed already.

There are two solutions that I hope will keep this from being an issue again. Given that the option is automatically checked, we'll take a softer tone in dealing with members who are reporting a thread and requesting it be hidden for the first time. Just as it was here, I think we're mistaken to attribute to malice what can actually be attributed to lack of familiarity.

I'm also going to start work on a project I'd been meaning to get done for a long time, which is a total rollup and consolidation of all of our policies into one single place. Currently, these policies are dotted around the forums and though you can find them if you're looking for them, the average member is unlikely to ever review the information.

I hope the combination of those two items is the suitable solution for you all that I think it should be, though I welcome further feedback. thumb.gif

Both sound great to me. You're definitely right that the documentation of rules and policies is spread out and hard to really find unless you're looking for it specifically. A unified thread/article/page would definitely make things a bit easier for understanding. And referring to an old system ( even though it may still be in affect ) from 4 years ago like the spam squad wouldn't of made sense to me when looking for rules on what the "spam" and "hide" options would be. Spam Squad sounds more like a specific group of members ( much like mods but with more limitations ), I honestly wouldn't of given it a second look, most just because of the name. So I think the clarification and more consolidated page of all of the policies would be great.
post #28 of 41
Quote:
Originally Posted by Plan9 View Post


Then the auto-ticking isn't a bug either as the code was specifically written for that behaviour. However you requested that I raised said bug (after about a page of yourself refusing to even admit such behaviour existed!) and thus here we are.
So add a more verbose description instead of leaving traps for users.
Ahh that explains a lot. I'm quickly coming to the conclusion that Huddler are a bunch of amateurs because their message boards are easily the buggiest and worst designed forums I've ever used. (Something I've felt for a while but kept quite about).

to be honest, I'd probably concede with you had other users not come forward since. Intended or not, there's definitely a greater barrier between the moderators and the users on here than most other forums and sad given the mixture of laid back conversation and productive advice that this place tries to encourage. While I'm not saying this place has to run like a democracy, talking down to your users will only lose valuable members and retain the trolls.

This might sound harsh, but at times this place reminds me of the Stanford Prison Experiment. Magnified because there's an arbitrary set of rules which us users aren't always aware of and then we're greeted with blunt responses from yourselves with no apology when you guys actually get things wrong (and you were wrong about this feature, you were abrasive with me in the PM (which is why I responded in like) and you're yet to apologise for your error, instead repeating that I should have somehow psychically known what Huddler's / OCN's brief label actually meant. Just as the other contributors to this thread have complained).

But, to be honest, I really can't be bothered with this thread any more. You guys are not going to soften your language nor admit that there's room for improvement with the usability of this site, and I'm hardly going to admit guilt for an accident due to poor usability. Once again we've reach an impasse, so you might as well just lock this thread now as it's going to happen eventually anyway. At least if it's locked now, then nobody will post comments they could latter come to regret.

 

I strongly agree with the part in bold.  Every day, I say the following out loud:  "I hate this [censored] platform" (hint: it rhymes with "trucking")

 

I recently joined SevenForums because a friend recommended that I do so.  I hesitated until I saw that they are using vBulletin.  When I noticed that, I signed up immediately!  It is reminding me just how horrible Huddler is for OCN.

 

One day I will reach a breaking point.  I'll either quit coming here, or I will start posting a long string of suggestions in the Suggestions forum in addition to Bugs that I'm growing tired of.  This platform feels to me like it's in an early Beta stage.  I know it's not, but that's how I feel about it.

 

 

Quote:
Originally Posted by Shrak View Post


Both sound great to me. You're definitely right that the documentation of rules and policies is spread out and hard to really find unless you're looking for it specifically. A unified thread/article/page would definitely make things a bit easier for understanding. And referring to an old system ( even though it may still be in affect ) from 4 years ago like the spam squad wouldn't of made sense to me when looking for rules on what the "spam" and "hide" options would be. Spam Squad sounds more like a specific group of members ( much like mods but with more limitations ), I honestly wouldn't of given it a second look, most just because of the name. So I think the clarification and more consolidated page of all of the policies would be great.

 

You automatically became a member of The Spam Squad when you finally met certain requirements.  I think those requirements were that you had to have 250 Rep points and also have been a member for either 1 or 2 years (I have forgotten which).  Once you met the requirements, your Report Post page included the option to report the post as Spam.  When you would select that option and then submit your report, it would send it to the Spam Squad queue for moderator review.  In other words, it would automatically Hide the post from the public view as soon as you reported it.  That is exactly the way it's working now here on Huddler, and that's why I like it.  Actually, I think it's better because all I have to do on this platform is select Spam and then click Submit.  It couldn't be easier.

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post #29 of 41
Quote:
Originally Posted by TwoCables View Post

You automatically became a member of The Spam Squad when you finally met certain requirements.  I think those requirements were that you had to have 250 Rep points and also have been a member for either 1 or 2 years (I have forgotten which).  Once you met the requirements, your Report Post page included the option to report the post as Spam.  When you would select that option and then submit your report, it would send it to the Spam Squad queue for moderator review.  In other words, it would automatically Hide the post from the public view as soon as you reported it.  That is exactly the way it's working now here on Huddler, and that's why I like it.  Actually, I think it's better because all I have to do on this platform is select Spam and then click Submit.  It couldn't be easier.

I know what the Spam Squad is after reading the thread. But unless you were here 4 years ago when it was announced, you're likely to not know anything about it. And no where is this explained in an easy to find area unless you know what you're looking for.

Also, by one of the PM's I've gotten about the hide option it would seem that the function is broken if it's only supposed to hide it for moderator review, as the moderator said the option -deletes- it and he had to -restore- it to check it then -delete- it again. So either the mod didn't know what he was doing, failed to say what the real problem is, or the system is broken.
post #30 of 41
Quote:
Originally Posted by Shrak View Post


I know what the Spam Squad is after reading the thread. But unless you were here 4 years ago when it was announced, you're likely to not know anything about it. And no where is this explained in an easy to find area unless you know what you're looking for.

 

It was not introduced 4 years ago.  It was closer to about 2 years ago.  I joined in December of 2008, and it wasn't introduced until about a year before the switch to Huddler (on 11-9-11)- maybe a year and a half before, but no more than that.

 

 

Quote:
Originally Posted by Shrak View Post

Also, by one of the PM's I've gotten about the hide option it would seem that the function is broken if it's only supposed to hide it for moderator review, as the moderator said the option -deletes- it and he had to -restore- it to check it then -delete- it again. So either the mod didn't know what he was doing, failed to say what the real problem is, or the system is broken.

 

lol That's his problem if a couple of extra mouse clicks are that much of an inconvenience.  I say, use it to report spam and if any moderators give you grief, take it to a senior mod.  If its a senior mod giving you grief, then talk to either Chipp, Enterprise, The_Manual, lemans81, mobeta, Tator Tot, The Duke, or xXxALLANxXx.  I mean, if you are reporting actual spam and keeping the Hide option checked and yet you still get grief, then you are innocent and they aren't.


Edited by TwoCables - 1/15/13 at 1:19pm
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