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[Ars] AT&T under fire for exempting microcell traffic from U-Verse data caps - Page 2

post #11 of 23
Quote:
Originally Posted by PostalTwinkie View Post

??

I don't think I am understanding what you said, or you aren't understanding the article. There appears to have been a breakdown in communication......biggrin.gif

The complaint is that AT&T is counting non AT&T wireless customers, Verizon as an example, micro-cell traffic towards their monthly data caps, but not charging AT&T Wireless customers for the same traffic. AT&T can justify not charging their U-Verse and Wireless customers for the traffic, because they are their customers. AT&T is right in wanting to charge their competitions customers, in terms of usage, for use of their competitors hardware.

Right. I am saying that of course they do not count the traffic for micro-cell for their own customers, it is going through their own higher capacity broadband system anyway. To do so would be really outrageous, and doesn't make any sense. That is what I was saying.

For M-cell users from Verizon for instance, it still costs AT&T for the traffic, so it only makes sense this way, as well. Unless the big providers got together and cut some kind of deal for each others M-cells. But that doesn't sound realistic either. So this is the only way it really can work and make sense.
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post #12 of 23

If I'm reading this right then I don't see it as much of an issue. If AT&T is giving you say a 100GB/month datacap on your home internet and you use a Sprint or Verizon microcell the microcell is still using up bandwidth on your home internet so they should be allowed to include it in your home internet data cap. Not charging users who use AT&T for their cell phone is basically just a perk of having AT&T for both. I think that's fair.

The part I don't think that's fair is setting low data caps in the first place. Low datacaps are easy to reach if you regularly stream movies or have multiple users in your household. Thankfully I don't have a datacap on my home internet. tongue.gif

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post #13 of 23
Wow I can't believe there is a internet cap for home use. I would never buy from that company unless it were the only choice.
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post #14 of 23
So why are the cable company's not under attack. Data Caps prevent you from going to an all online streaming platform and dropping there cable product.
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post #15 of 23
Quote:
Originally Posted by Samoflange View Post

I don't understand why this is bad? Except the your internet probably shouldn't have a cap in the first place?

Not only is it a bad precedent but this is how you wash out competitors. This is why Microsoft was sued for creating kernel security bypass hooks for IE6 so it ran faster while other browsers ran slower. It is one of many steps that lead to monopolies.

If a company is offering a service then they cannot be biased. AT&T branch companies are in many ways their own companies and giving preferential treatment is illegal.
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post #16 of 23
Quote:
Originally Posted by Sarec View Post

Not only is it a bad precedent but this is how you wash out competitors. This is why Microsoft was sued for creating kernel security bypass hooks for IE6 so it ran faster while other browsers ran slower. It is one of many steps that lead to monopolies.

If a company is offering a service then they cannot be biased. AT&T branch companies are in many ways their own companies and giving preferential treatment is illegal.

Ehh...

As a business owner, ISP, I am going to have some bias towards my competitors product, it is just that simple. If I have a customer who has multiple products with my company, they are going to get perks, whereas people who don't have multiple services won't get those same perks. This isn't a new concept, this is a basic business practice that has been in place since business existed! It is about establishing loyalty and provide incentive for your customers. You scratch my back, I will scratch your back....

Something average consumer doesn't understand these days is if you establish a long term relationship with a business, eventually that relationship evolves and you, as the customer, start getting special incentives and perks, perks others simply aren't going to get. I have a few customers who have been with our company since it was started 11 years ago, they are very personable and friendly people. I have absolutely given them special consideration, because of how they have treated the business. It is just how people work, and as an extension, business works.

Another example of my being the customer, my local Ford dealership and service center. It is where I send the fleet vehicles and my personal vehicles, the staff there have been overwhelming good to us, with the exception of two rough "spots" that they handled. The way they handled those two situations was absolutely different because of the time and amount of business I have given to them, again, this is how things work. I had my wife's vehicle completely detailed from front to back, top to bottom recently, they charged me $30 less than normal rate for the detail. Again, a perk for being a loyal and friendly customer.

So what AT&T is doing isn't new, it isn't wrong, it is how the world and business work.
    
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post #17 of 23
There is nothing wrong with this.
 
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post #18 of 23
Quote:
Originally Posted by Crazy9000 View Post

Same here... I don't see anything wrong with this except for the fact that there is a data cap at all.

Exactly, AT&T customers get a free pass. I'm all for it if you ask me. About time they gave us perks, don't you guys think? thumb.gif
post #19 of 23
Quote:
Originally Posted by PostalTwinkie View Post

Quote:
Originally Posted by Sarec View Post

Not only is it a bad precedent but this is how you wash out competitors. This is why Microsoft was sued for creating kernel security bypass hooks for IE6 so it ran faster while other browsers ran slower. It is one of many steps that lead to monopolies.

If a company is offering a service then they cannot be biased. AT&T branch companies are in many ways their own companies and giving preferential treatment is illegal.

Ehh...

As a business owner, ISP, I am going to have some bias towards my competitors product, it is just that simple. If I have a customer who has multiple products with my company, they are going to get perks, whereas people who don't have multiple services won't get those same perks. This isn't a new concept, this is a basic business practice that has been in place since business existed! It is about establishing loyalty and provide incentive for your customers. You scratch my back, I will scratch your back....

Something average consumer doesn't understand these days is if you establish a long term relationship with a business, eventually that relationship evolves and you, as the customer, start getting special incentives and perks, perks others simply aren't going to get. I have a few customers who have been with our company since it was started 11 years ago, they are very personable and friendly people. I have absolutely given them special consideration, because of how they have treated the business. It is just how people work, and as an extension, business works.

Another example of my being the customer, my local Ford dealership and service center. It is where I send the fleet vehicles and my personal vehicles, the staff there have been overwhelming good to us, with the exception of two rough "spots" that they handled. The way they handled those two situations was absolutely different because of the time and amount of business I have given to them, again, this is how things work. I had my wife's vehicle completely detailed from front to back, top to bottom recently, they charged me $30 less than normal rate for the detail. Again, a perk for being a loyal and friendly customer.

So what AT&T is doing isn't new, it isn't wrong, it is how the world and business work.

+Rep
I'm glad someone at OCN still understands what it means to have a relationship with a business. For me I do a lot of things car related so I have developed a good relationship with a few shops/business in my area to the point of I can call them up say hey I need this part but won’t be able to make it to the shop tell after they close and they just say we will leave it in the mailbox or somewhere else so I can get it that night then later the next day or next time I see them I will settle up. Makes you think/feel there are still some good people out there in the world. thumb.gif
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post #20 of 23
If Straightalk ever get smart, better marketing, the Giants would have some competition on price points/plans.

We moved to a small town, hardly any signal on this side of town, and no signal with our first apartment. ATT and Verizon didnt give a crap, and Verizon stuck it too us, after 7 yrs of service....Then tryed ATT contract, had em less than a week, they didnt care, and ontop of that wanted to charge us a monthly fee for the Mircocell(ontop of using our ISP bandwidth), ontop of an outrageous family plan with just two phone, and no cheap data or no data plane.......
Edited by knightsilver - 1/23/13 at 7:59pm
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