Originally Posted by Jimbags
laws are different where ever you are. in australia the concumer protection agency the ACCC, has guidelines like, a product must work as described free fromdefects for a reasonable lifespan, dependant of build quality and cost and other factors. this is a statutory right here so it actually overrides any warranty and cannot be discounted in any circumstances, i am cuurrrently going through the process of gettin a mobile phone repair by my telco, the store refused but i contacted the government agency and they said it is my statutory right so just waitng on telco response now.
another example here, apple has a 1 year manufacturers warranty and they state themselves this is aswell as your statutory rights therefore in Australia you actually have longer then a year, espescially if your iphone is on a 2 year contract. anyways thats my /rant trying to win against a Telco see how i go hey?.......
I think it's reasonable as well, here in the Netherlands we have the same rules. (It's european law actually). It means there's at least a 2 year warranty on a product, a manufacturer can choose to extend this, but never reduce it in any way.
At the guys saying manufacturer/seller damage is unlikely:
I've had issues with my mac warranty as well, it's supposed to be 2 years, but I had issues after 11 months. Brought it in to the store and send it in for repair. 2 weeks later I get an email with a damage report stating 700€ to repair my MBA (F keys were faulty). Apparently there was water damage, asked for pictures, nothing to see (indicators showed no water was in the device). So I called/mailed them about this, low and behold I get a new set of pictures this time with the water damage (there was white cleaning foam in it this time, different areas and closer to the surface this time). I let them send it back w/o repairing it, turned it on in the store I bought it, now 80% of the keys aren't working and they forgot to reconnect the battery. So it got send back again, 6 weeks later I get it back. (Stunning 12 weeks w/o the MBA) not repaired, but this time with the battery connected. Battery drains 40% faster now for some reason, which makes me doubt it's even the same battery. Opened it up to check it myself, turns out the connector between the touchpad logicboard and the keyboard is damaged, not to mention the cable and they didn't even put the touchpad back in correctly (lower part now sticks out). I got in contact with the agencies around here too, but they've made it quite clear you're powerless as a consumer because you don't have before pictures of the inside of the laptop. As it turns out it's quite a common problem with closed devices (Laptops, Tablets and Phones). They don't want to repair it within warranty, which isn't that odd I guess because the repair centre is a third party that earns their money this way. Simple faults like HDD (well not simple now with the MBAs, but it used to be) get replaced without issue, but things that cost a lot (replacing the entire top cover on a MBA) they'll use these kind of methods to avoid costs. I can't say it's the manufacturers fault (because the store & repair centre are third-parties). But it could happen there as well I suppose, and cases like these happen. (Though generally with closed products because you can't take pictures).
Other than this could have happened to me as well. I generally get too excited when I get new stuff and if it turns out part of it isn't working, but I can work with the system nonetheless I'd much rather wait a few months so I can work with it (or something at least) before sending it in. But stores generally let me take a new part with me, instead of forcing me to undergo the whole RMA process.
Edit: Don't mean to derail this and make it about my case btw, just sharing what happened to me.Edited by Jorde - 1/24/13 at 1:27am