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post #21 of 29
Quote:
Originally Posted by CoolerMasterUSA View Post

Hi mrmrogden,

I believe we have emailed you a tracking number for your replacement on this. We will be providing something for the trouble regarding your case as well. You will receive another email with another tracking number.


-CoolerMasterUSA

Quote:
Originally Posted by Nate-CM View Post

Glad to hear you are seeing an improvement. Thanks for the feedback.

Quote:
Originally Posted by tinmann View Post

Monday May 6th 5:18 pm EST, my order is still awaiting shipment. Ordered April 28th.

All right, CM Rep's. I do have a few words since I have this opportunity. I started a RMA process on Jan 06 2013 for the CM storm trigger ( keys would not work like it supposed to ) so I did what it takes fill up the form and got a response by email.




after a week i did received a phone call regarding about my CM trigger no longer in stock and i had to wait because CM did not have it in stock ( brown keys ) so offered me a blue key. I said no. i want my brow key. talk was smooth and professional. Rep +1 thumb.gif I did wait another week for the brows key to bee in stock. so I started to email the online Rep regarding my CM storm trigger (brow keys ) so he called me back. ( Good CM thumb.gif ) talk on the phone was very professional and the Rep offered a different option for keyboard I was like wheee.gif then i picked up a CM Quick Fire TK (brown keys ) to be send out. ( I was like YES. the QF TK is cheaper than Trigger but it works for me). so by emailing and calling I was about to get in the 4th week. so I started headscratch.gif my head. 1 month past and nothing so I started to email CM twice week with response that the QF TK was not in stock so they offered a different switch (green keys ) I was like let me do a search and see what is this green keys. so in the next day they told me the TK was of stock and so on and pushed me to end of march. ( what ? RMA started on Jan 6, emails, phone calls over two months? I was like kookoo.gif A'm ? nah i got frustrated and I started to call every single day till asking for my KB. Do I have any reason to be frustrated and mad ? a bit right. so after all this time finally i posted back in some thread here ( I already spent time searching it with time and day to link it back to all you can see it but i can't find it. ) i had to go CM Quick Fire tk with RED SWITCH. thank God finally I got it in my hands. so CM website eRMA never changed the status. if my case was close or not. finally it was close and i received my KB afn after a month and half my numpad has burned TREE LED's. hey did i mention how many how many hours i spent going back and forward. NO because i can't even remember and i don't want to remember because it gives me headache.

so now question is. Should I start another RMA?

ps: english is not my first spoken language and typ0, It is my third spoken language and typ0 but you know what i mean.
Black Hawk
(24 items)
 
  
CPUMotherboardGraphicsRAM
4770k - 13 B 666 Asus Maximus VI Formula K|NGP|N G.SKILL Ripjaws Series 8GB 
Hard DriveCoolingCoolingCooling
SAMSUNG 830 128GB raiD 0 rx 360 rx240 rx240 
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Bitspower compression fittings koolance CPU 370 Windows 8 Pro CrossOver 27Q LED-P 27" 64Hz 
KeyboardPowerCaseMouse
Quick fire TK Enermax Evo S Galaxy 1250w MDPC Sleeved Corsair 800D MoDeD Razer Naga Hex 
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CM Storm Creative Sound Blaster Z Sennheiser HD 555 M-Audio BX5a 
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Black Hawk
(24 items)
 
  
CPUMotherboardGraphicsRAM
4770k - 13 B 666 Asus Maximus VI Formula K|NGP|N G.SKILL Ripjaws Series 8GB 
Hard DriveCoolingCoolingCooling
SAMSUNG 830 128GB raiD 0 rx 360 rx240 rx240 
CoolingCoolingCoolingCooling
Ek-Res X3 250mm Swiftech MCP35X2 COUGAR CF-V12HPB Vortex Lamptron FC9 
CoolingCoolingOSMonitor
Bitspower compression fittings koolance CPU 370 Windows 8 Pro CrossOver 27Q LED-P 27" 64Hz 
KeyboardPowerCaseMouse
Quick fire TK Enermax Evo S Galaxy 1250w MDPC Sleeved Corsair 800D MoDeD Razer Naga Hex 
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CM Storm Creative Sound Blaster Z Sennheiser HD 555 M-Audio BX5a 
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post #22 of 29
Quote:
Originally Posted by skyn3t View Post



All right, CM Rep's. I do have a few words since I have this opportunity. I started a RMA process on Jan 06 2013 for the CM storm trigger ( keys would not work like it supposed to ) so I did what it takes fill up the form and got a response by email.




after a week i did received a phone call regarding about my CM trigger no longer in stock and i had to wait because CM did not have it in stock ( brown keys ) so offered me a blue key. I said no. i want my brow key. talk was smooth and professional. Rep +1 thumb.gif I did wait another week for the brows key to bee in stock. so I started to email the online Rep regarding my CM storm trigger (brow keys ) so he called me back. ( Good CM thumb.gif ) talk on the phone was very professional and the Rep offered a different option for keyboard I was like wheee.gif then i picked up a CM Quick Fire TK (brown keys ) to be send out. ( I was like YES. the QF TK is cheaper than Trigger but it works for me). so by emailing and calling I was about to get in the 4th week. so I started headscratch.gif my head. 1 month past and nothing so I started to email CM twice week with response that the QF TK was not in stock so they offered a different switch (green keys ) I was like let me do a search and see what is this green keys. so in the next day they told me the TK was of stock and so on and pushed me to end of march. ( what ? RMA started on Jan 6, emails, phone calls over two months? I was like kookoo.gif A'm ? nah i got frustrated and I started to call every single day till asking for my KB. Do I have any reason to be frustrated and mad ? a bit right. so after all this time finally i posted back in some thread here ( I already spent time searching it with time and day to link it back to all you can see it but i can't find it. ) i had to go CM Quick Fire tk with RED SWITCH. thank God finally I got it in my hands. so CM website eRMA never changed the status. if my case was close or not. finally it was close and i received my KB afn after a month and half my numpad has burned TREE LED's. hey did i mention how many how many hours i spent going back and forward. NO because i can't even remember and i don't want to remember because it gives me headache.

so now question is. Should I start another RMA?

ps: english is not my first spoken language and typ0, It is my third spoken language and typ0 but you know what i mean.

Were you ever sent a replacement? The reason i ask is because i see a replacement was sent .
post #23 of 29
Quote:
Originally Posted by CoolerMasterUSA View Post

Were you ever sent a replacement? The reason i ask is because i see a replacement was sent .
Quote:
Originally Posted by CoolerMasterUSA View Post

Were you ever sent a replacement? The reason i ask is because i see a replacement was sent .

Yes I did received it. My point is the waiting time.
Edited by skyn3t - 5/7/13 at 5:13pm
Black Hawk
(24 items)
 
  
CPUMotherboardGraphicsRAM
4770k - 13 B 666 Asus Maximus VI Formula K|NGP|N G.SKILL Ripjaws Series 8GB 
Hard DriveCoolingCoolingCooling
SAMSUNG 830 128GB raiD 0 rx 360 rx240 rx240 
CoolingCoolingCoolingCooling
Ek-Res X3 250mm Swiftech MCP35X2 COUGAR CF-V12HPB Vortex Lamptron FC9 
CoolingCoolingOSMonitor
Bitspower compression fittings koolance CPU 370 Windows 8 Pro CrossOver 27Q LED-P 27" 64Hz 
KeyboardPowerCaseMouse
Quick fire TK Enermax Evo S Galaxy 1250w MDPC Sleeved Corsair 800D MoDeD Razer Naga Hex 
Mouse PadAudioOtherOther
CM Storm Creative Sound Blaster Z Sennheiser HD 555 M-Audio BX5a 
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Black Hawk
(24 items)
 
  
CPUMotherboardGraphicsRAM
4770k - 13 B 666 Asus Maximus VI Formula K|NGP|N G.SKILL Ripjaws Series 8GB 
Hard DriveCoolingCoolingCooling
SAMSUNG 830 128GB raiD 0 rx 360 rx240 rx240 
CoolingCoolingCoolingCooling
Ek-Res X3 250mm Swiftech MCP35X2 COUGAR CF-V12HPB Vortex Lamptron FC9 
CoolingCoolingOSMonitor
Bitspower compression fittings koolance CPU 370 Windows 8 Pro CrossOver 27Q LED-P 27" 64Hz 
KeyboardPowerCaseMouse
Quick fire TK Enermax Evo S Galaxy 1250w MDPC Sleeved Corsair 800D MoDeD Razer Naga Hex 
Mouse PadAudioOtherOther
CM Storm Creative Sound Blaster Z Sennheiser HD 555 M-Audio BX5a 
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post #24 of 29
Quote:
Originally Posted by skyn3t View Post


Yes I did received it. My point is the waiting time.

I sincerely apologize for the situation on this. The reason it took so long was because of stock on the item. As you mentioned, we did offer an alternative (we were aware of the delay on the stock).
post #25 of 29
Yea, another complaint here. Ordered a cheery mx brown quickfire tk july 3rd. Item was supposed to be here today, checked order status and is still "Awaiting Fulfillment" this is definitely the last time I will be shopping with Cooler Master.
post #26 of 29
Quote:
Originally Posted by Bestnub View Post

Yea, another complaint here. Ordered a cheery mx brown quickfire tk july 3rd. Item was supposed to be here today, checked order status and is still "Awaiting Fulfillment" this is definitely the last time I will be shopping with Cooler Master.

We sincerely apologize for the trouble. Unfortunately we weren't able to ship anything during the 4th of July Holiday weekend. Would you be able to pm me your order number to see what i can do to make this right?
post #27 of 29
ive been " awaiting shipment " of my package for two weeks now, and honestly i dont even want the product anymore, i would rather have a refund and never deal with their online store again.

two weeks and you cant even ship the package, i can see it taking two weeks if you were delivering it yourself on foot, but two weeks just to drop by the mailing area and be like, hey give this to someone, is down right dumb.


dont get me wrong CM rep, your products are great and i love my cm storm trooper, im sure if i were to recieve my shipment i would be nothing but happy with it, its just 2 weeks to get a package across the country with modern transport is kind of lame.
Edited by szeged - 7/8/13 at 3:11pm
Go Into The Water
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Go Into The Water
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CoolingCoolingCoolingCooling
bitspower pump top/upgrade matte black bitspower matte black acrylic fittings EK 780 Classified nickle/plexi Alphacool NexXxos Monsta 480 
CoolingCoolingCoolingOS
Alphacool NexXxos Monsta 480 Alphacool NexXos Monsta 360 xspc d5 pump windows 7 ultimate 
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x-star 2560x1440 x-star 2560x1440 x-star 2560x1440 Razer blackwidow ultimate 2013 
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post #28 of 29
Quote:
Originally Posted by szeged View Post

ive been " awaiting shipment " of my package for two weeks now, and honestly i dont even want the product anymore, i would rather have a refund and never deal with their online store again.

two weeks and you cant even ship the package, i can see it taking two weeks if you were delivering it yourself on foot, but two weeks just to drop by the mailing area and be like, hey give this to someone, is down right dumb.

Would you be able to pm me your order number so i can help out?
post #29 of 29
I am also having issues with my RMA. Check my thread here: http://www.overclock.net/t/1422229/coolermaster-support-rivals-asus-in-terms-of-worst-service/
Almost a month since I sent my mouse for replacement. The above CM rep has also been ignoring my PMs. I didn't even know a special sub-forum existed for CM, I should have posted my thread here instead of the mice section because my thread has been moved to rants and raves.
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WD10EZEX Crucial M4 128GB Hitachi 1TB Samsung 830 
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WD10EALS 2x88cfm yate loons on Megahalem Win7 Ult x64 ASUS VE228H 
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