Overclock.net › Forums › Intel › Intel Motherboards › MSI Z77 MPower + Creative Sound Blaster Z-Series, Problem?
New Posts  All Forums:Forum Nav:

MSI Z77 MPower + Creative Sound Blaster Z-Series, Problem?

post #1 of 25
Thread Starter 
Is anyone using this combination. I have a really weird issue where Windows detects a sound card (High Definition Audio Device), but when I try to install the drivers, the driver package closes out saying it cannot detect any supported hardware. This happened on a used as well as a fresh install of Windows.

Full issue (copy/pasted from another forum)
Quote:
I've been at this for two hours, and I just give up. I cannot get a new Creative ZX sound card to install in Windows 7 64-bit. I cannot get it to install in Win 8 either on the gaming machine. But it works fine in my other Windows 8 64-bit machine, so I have no idea what the problem is. When I try to install the package from Creative's website, I get the following error :

"Setup is unable to detect a supported product on your system."

Initially it showed up as "HD Audio Device" in the device manager, so the motherboard was detecting it, and Windows could see it. But the driver CD, and online download froo their website, both failed with the above error. I then switched the card around into different slots, with no success. As a last resort, after trying many more things (listed below) I ran update driver software (search online) within the device manager and it now shows up as "SB Recon3D PCIe". The package still didn't install. I extracted the package into a folder, and tried to run update driver software manually (to that folder), and all it did was update the driver version to more a recent date. It still shows up as "SB Recon3D PCIe" and I cannot install the software package to get my computer to recognize this card as ZX and actually play sound, which I get none of right now. My motherboard has the latest bios installed.

Other things I have tried/done (and not in any particular order) :
- Different PCIe slots
- Ran as administrator
- Logged into the Win7 administrator and trying to install
- Removed all old creative entries using driver cleaner
- Driver CD
- I've also tried to installing a Windows 8 partition (brand new clean OS attempt), and it still returns the same error.
- Tried the Recon3D driver since Windows seems to detect it as such, and still no go.
- Using bios defaults (or optimized defaults)


Any help would be greatly appreciated... Not happy over my wasted night. I would love to get this working before my Corsair sp2500 speakers get here later this week. I'll send it a support ticket to Creative themselves later...
CUDA Workstation
(12 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 5960X Asus X99-E WS GTX Titan Tri-SLI Crucial Ballistix Sport 
Hard DriveHard DriveCoolingOS
Samsung XP941 Sandisk Ultra II 960GB Water Windows 8.1 
MonitorPowerCaseAudio
Asus ROG Swift EVGA Supernova 1300 G2 NZXT Switch 810 Creative SB ZXR 
  hide details  
Reply
CUDA Workstation
(12 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 5960X Asus X99-E WS GTX Titan Tri-SLI Crucial Ballistix Sport 
Hard DriveHard DriveCoolingOS
Samsung XP941 Sandisk Ultra II 960GB Water Windows 8.1 
MonitorPowerCaseAudio
Asus ROG Swift EVGA Supernova 1300 G2 NZXT Switch 810 Creative SB ZXR 
  hide details  
Reply
post #2 of 25
I think your boards still shows up onboard audio, and not Creative card. At least I don't think that Creative card shows up as HD Audio Device.

Go to the BIOS and disable HD audio manually to make sure.
Quote:
As a last resort, after trying many more things (listed below) I ran update driver software (search online) within the device manager and it now shows up as "SB Recon3D PCIe".

Although this makes whatever I wrote above incorrect, still worth a try.
Ivy Bridge
(21 items)
 
Ryzen
(5 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i5 3570K Gigabyte GA-Z77X-UD5H EVGA Geforce GTX 780 Classified Crucial Ballistix Sport 2x8GB 1600Mhz CL9 
Hard DriveHard DriveHard DriveHard Drive
Samsung 830 Western Digital WD1001FALS Samsung HD753LJ ST3300822AS 
Hard DriveCoolingCoolingOS
Western Digital RED 3 TB Custom Loop Lamptron FC Touch Windows 8.1 update 1 Professional 
MonitorKeyboardPowerCase
Dell P2414H CM Storm Quickfire Rapid Red EVGA G2 1000W Cooler Master Cosmos II 
MouseMouse PadAudioAudio
Logitech G502 Logitech G240 Beyerdynamic DT 880 Premium 600 OHM Schiit Valhalla 
Audio
M-Audio AV40 
  hide details  
Reply
Ivy Bridge
(21 items)
 
Ryzen
(5 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i5 3570K Gigabyte GA-Z77X-UD5H EVGA Geforce GTX 780 Classified Crucial Ballistix Sport 2x8GB 1600Mhz CL9 
Hard DriveHard DriveHard DriveHard Drive
Samsung 830 Western Digital WD1001FALS Samsung HD753LJ ST3300822AS 
Hard DriveCoolingCoolingOS
Western Digital RED 3 TB Custom Loop Lamptron FC Touch Windows 8.1 update 1 Professional 
MonitorKeyboardPowerCase
Dell P2414H CM Storm Quickfire Rapid Red EVGA G2 1000W Cooler Master Cosmos II 
MouseMouse PadAudioAudio
Logitech G502 Logitech G240 Beyerdynamic DT 880 Premium 600 OHM Schiit Valhalla 
Audio
M-Audio AV40 
  hide details  
Reply
post #3 of 25
Thread Starter 
The onboard audio has always been disabled (I've never used onboard), and I've already further verified that by removing the card and seeing "HD Audio Device" disappear from the device manager, only to come back when placing the card back in the next boot.
CUDA Workstation
(12 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 5960X Asus X99-E WS GTX Titan Tri-SLI Crucial Ballistix Sport 
Hard DriveHard DriveCoolingOS
Samsung XP941 Sandisk Ultra II 960GB Water Windows 8.1 
MonitorPowerCaseAudio
Asus ROG Swift EVGA Supernova 1300 G2 NZXT Switch 810 Creative SB ZXR 
  hide details  
Reply
CUDA Workstation
(12 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 5960X Asus X99-E WS GTX Titan Tri-SLI Crucial Ballistix Sport 
Hard DriveHard DriveCoolingOS
Samsung XP941 Sandisk Ultra II 960GB Water Windows 8.1 
MonitorPowerCaseAudio
Asus ROG Swift EVGA Supernova 1300 G2 NZXT Switch 810 Creative SB ZXR 
  hide details  
Reply
post #4 of 25
Onboard audio doesn't disable itself unless there is a dedicated sound card installed, but even that sometimes doesn't work.

Send the ticket to Creative then. If the board identified the card correctly, and you still can't install drivers after fresh Windows install, that's driver's fault.
Ivy Bridge
(21 items)
 
Ryzen
(5 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i5 3570K Gigabyte GA-Z77X-UD5H EVGA Geforce GTX 780 Classified Crucial Ballistix Sport 2x8GB 1600Mhz CL9 
Hard DriveHard DriveHard DriveHard Drive
Samsung 830 Western Digital WD1001FALS Samsung HD753LJ ST3300822AS 
Hard DriveCoolingCoolingOS
Western Digital RED 3 TB Custom Loop Lamptron FC Touch Windows 8.1 update 1 Professional 
MonitorKeyboardPowerCase
Dell P2414H CM Storm Quickfire Rapid Red EVGA G2 1000W Cooler Master Cosmos II 
MouseMouse PadAudioAudio
Logitech G502 Logitech G240 Beyerdynamic DT 880 Premium 600 OHM Schiit Valhalla 
Audio
M-Audio AV40 
  hide details  
Reply
Ivy Bridge
(21 items)
 
Ryzen
(5 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i5 3570K Gigabyte GA-Z77X-UD5H EVGA Geforce GTX 780 Classified Crucial Ballistix Sport 2x8GB 1600Mhz CL9 
Hard DriveHard DriveHard DriveHard Drive
Samsung 830 Western Digital WD1001FALS Samsung HD753LJ ST3300822AS 
Hard DriveCoolingCoolingOS
Western Digital RED 3 TB Custom Loop Lamptron FC Touch Windows 8.1 update 1 Professional 
MonitorKeyboardPowerCase
Dell P2414H CM Storm Quickfire Rapid Red EVGA G2 1000W Cooler Master Cosmos II 
MouseMouse PadAudioAudio
Logitech G502 Logitech G240 Beyerdynamic DT 880 Premium 600 OHM Schiit Valhalla 
Audio
M-Audio AV40 
  hide details  
Reply
post #5 of 25
Thread Starter 
Well what I meant was, I've always disabled onboard audio manually right away because I've always had a dedicated sound card. tongue.gif

I did send a ticket earlier today so hopefully they can help me out.
CUDA Workstation
(12 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 5960X Asus X99-E WS GTX Titan Tri-SLI Crucial Ballistix Sport 
Hard DriveHard DriveCoolingOS
Samsung XP941 Sandisk Ultra II 960GB Water Windows 8.1 
MonitorPowerCaseAudio
Asus ROG Swift EVGA Supernova 1300 G2 NZXT Switch 810 Creative SB ZXR 
  hide details  
Reply
CUDA Workstation
(12 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 5960X Asus X99-E WS GTX Titan Tri-SLI Crucial Ballistix Sport 
Hard DriveHard DriveCoolingOS
Samsung XP941 Sandisk Ultra II 960GB Water Windows 8.1 
MonitorPowerCaseAudio
Asus ROG Swift EVGA Supernova 1300 G2 NZXT Switch 810 Creative SB ZXR 
  hide details  
Reply
post #6 of 25
And you've already tried all the PCIe slots, including the 16x ones? This will more than likely be my new setup in the near future so I hoe there is a fix for this. Maybe even consider BIOS updates for the MPOWER Z77
    
CPUMotherboardGraphicsRAM
Q6600 @ 3.51GHz (390 * 9 with 1.42v) ASUS Striker Extreme nForce 680i SLI (BIOS 1505) MSI GTX 560 Ti Hawk (950/1900/4200) 2 x 2GB Corsair XMS2 800MHz DDR2 
Hard DriveOptical DriveCoolingOS
3 x WD (2 x 500GB Green, 1 x 750GB Black) 2 x DVD Writer (ASUS & Lite On) Zalman CNPS9700 Blue LED Win 7 Ultimate x64 
MonitorKeyboardPowerCase
Samsung 32" 1080p HDTV Logitech G15 (Original with monochrome LCD) XFX PRO750W XXX Edition Silver Rated Raidmax Rx9 (Red) 
MouseMouse PadAudioOther
Logitech MX518 Optical Gaming Mouse Razer Goliathus Omega S  Creative Labs Sound Blaster X-Fi Titanium Fatal1ty Pencil Mod for Vdroop. Constant 1.42v when idle... 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
Q6600 @ 3.51GHz (390 * 9 with 1.42v) ASUS Striker Extreme nForce 680i SLI (BIOS 1505) MSI GTX 560 Ti Hawk (950/1900/4200) 2 x 2GB Corsair XMS2 800MHz DDR2 
Hard DriveOptical DriveCoolingOS
3 x WD (2 x 500GB Green, 1 x 750GB Black) 2 x DVD Writer (ASUS & Lite On) Zalman CNPS9700 Blue LED Win 7 Ultimate x64 
MonitorKeyboardPowerCase
Samsung 32" 1080p HDTV Logitech G15 (Original with monochrome LCD) XFX PRO750W XXX Edition Silver Rated Raidmax Rx9 (Red) 
MouseMouse PadAudioOther
Logitech MX518 Optical Gaming Mouse Razer Goliathus Omega S  Creative Labs Sound Blaster X-Fi Titanium Fatal1ty Pencil Mod for Vdroop. Constant 1.42v when idle... 
  hide details  
Reply
post #7 of 25
Thread Starter 
I've tried everything. I wish could say for sure, but as far as I know I'm the only case so far. I've asked on the Z77 MPower multiple times, but since these cards are new it might be tough to find someone else who has the same pair.
CUDA Workstation
(12 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 5960X Asus X99-E WS GTX Titan Tri-SLI Crucial Ballistix Sport 
Hard DriveHard DriveCoolingOS
Samsung XP941 Sandisk Ultra II 960GB Water Windows 8.1 
MonitorPowerCaseAudio
Asus ROG Swift EVGA Supernova 1300 G2 NZXT Switch 810 Creative SB ZXR 
  hide details  
Reply
CUDA Workstation
(12 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 5960X Asus X99-E WS GTX Titan Tri-SLI Crucial Ballistix Sport 
Hard DriveHard DriveCoolingOS
Samsung XP941 Sandisk Ultra II 960GB Water Windows 8.1 
MonitorPowerCaseAudio
Asus ROG Swift EVGA Supernova 1300 G2 NZXT Switch 810 Creative SB ZXR 
  hide details  
Reply
post #8 of 25
Wow, this is strange. What you could also try, is going to the Update Driver option for whatever the Sound Card shows up as in Device Manager, choose Browse Computer, and direct it to the folder with the drivers and see if it will install like that. If not, chose "let me pick from a list" then click Have Disk at the bottom right and browse to the folder with the drivers again. You can open SBZ_CD_LD_1_00_06.exe with Win RAR and get to all the files.

Also, from what i've read, the card should work with generic drivers from Win 7 and 8 once it's detected, and it should be detected as HD Audio Device as many on-board audio is called (as shown here: http://support.creative.com/kb/ShowArticle.aspx?sid=107597)

You could open a post on the Sound Blaster forums as well, which does seem active http://forums.creative.com/forumdisplay.php?f=6 or just say the word and i'll copy and paste since I already have an a/c there.
Edited by Desolator4u - 1/24/13 at 1:40pm
    
CPUMotherboardGraphicsRAM
Q6600 @ 3.51GHz (390 * 9 with 1.42v) ASUS Striker Extreme nForce 680i SLI (BIOS 1505) MSI GTX 560 Ti Hawk (950/1900/4200) 2 x 2GB Corsair XMS2 800MHz DDR2 
Hard DriveOptical DriveCoolingOS
3 x WD (2 x 500GB Green, 1 x 750GB Black) 2 x DVD Writer (ASUS & Lite On) Zalman CNPS9700 Blue LED Win 7 Ultimate x64 
MonitorKeyboardPowerCase
Samsung 32" 1080p HDTV Logitech G15 (Original with monochrome LCD) XFX PRO750W XXX Edition Silver Rated Raidmax Rx9 (Red) 
MouseMouse PadAudioOther
Logitech MX518 Optical Gaming Mouse Razer Goliathus Omega S  Creative Labs Sound Blaster X-Fi Titanium Fatal1ty Pencil Mod for Vdroop. Constant 1.42v when idle... 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
Q6600 @ 3.51GHz (390 * 9 with 1.42v) ASUS Striker Extreme nForce 680i SLI (BIOS 1505) MSI GTX 560 Ti Hawk (950/1900/4200) 2 x 2GB Corsair XMS2 800MHz DDR2 
Hard DriveOptical DriveCoolingOS
3 x WD (2 x 500GB Green, 1 x 750GB Black) 2 x DVD Writer (ASUS & Lite On) Zalman CNPS9700 Blue LED Win 7 Ultimate x64 
MonitorKeyboardPowerCase
Samsung 32" 1080p HDTV Logitech G15 (Original with monochrome LCD) XFX PRO750W XXX Edition Silver Rated Raidmax Rx9 (Red) 
MouseMouse PadAudioOther
Logitech MX518 Optical Gaming Mouse Razer Goliathus Omega S  Creative Labs Sound Blaster X-Fi Titanium Fatal1ty Pencil Mod for Vdroop. Constant 1.42v when idle... 
  hide details  
Reply
post #9 of 25
Thread Starter 
Quote:
Originally Posted by Desolator4u View Post

Wow, this is strange. What you could also try, is going to the Update Driver option for whatever the Sound Card shows up as in Device Manager, choose Browse Computer, and direct it to the folder with the drivers and see if it will install like that. If not, chose "let me pick from a list" then click Have Disk at the bottom right and browse to the folder with the drivers again. You can open SBZ_CD_LD_1_00_06.exe with Win RAR and get to all the files.

Also, from what i've read, the card should work with generic drivers from Win 7 and 8 once it's detected, and it should be detected as HD Audio Device as many on-board audio is called (as shown here: http://support.creative.com/kb/ShowArticle.aspx?sid=107597)

You could open a post on the Sound Blaster forums as well, which does seem active http://forums.creative.com/forumdisplay.php?f=6 or just say the word and i'll copy and paste since I already have an a/c there.

I tried that an it still gave me "SB Recon3D PCIe". (and without any working sound). The driver package still couldn't detect anything. The generic drivers did show it as HD Audio Device before trying anything (no sound though).

Since I have the Z working now on an Extreme4, what I am thinking of doing is switching the MPower back in (just a motherboard swap and nothing else) and seeing if it works. I won't get a chance to do that until the weekend though. Either that or I'll need to find a cheap used LGA 1155 chip and put together a build using other spare parts I have and trying it out there.
CUDA Workstation
(12 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 5960X Asus X99-E WS GTX Titan Tri-SLI Crucial Ballistix Sport 
Hard DriveHard DriveCoolingOS
Samsung XP941 Sandisk Ultra II 960GB Water Windows 8.1 
MonitorPowerCaseAudio
Asus ROG Swift EVGA Supernova 1300 G2 NZXT Switch 810 Creative SB ZXR 
  hide details  
Reply
CUDA Workstation
(12 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 5960X Asus X99-E WS GTX Titan Tri-SLI Crucial Ballistix Sport 
Hard DriveHard DriveCoolingOS
Samsung XP941 Sandisk Ultra II 960GB Water Windows 8.1 
MonitorPowerCaseAudio
Asus ROG Swift EVGA Supernova 1300 G2 NZXT Switch 810 Creative SB ZXR 
  hide details  
Reply
post #10 of 25
Damn, that's a lot of work. Doesn't sound too good for the the MPower if the Z works in a lower quality board. If you have 2 different BIOS versions, try using the switch on the board and change it over and also clear CMOS as well. Really can't think of anything else to suggest man,
    
CPUMotherboardGraphicsRAM
Q6600 @ 3.51GHz (390 * 9 with 1.42v) ASUS Striker Extreme nForce 680i SLI (BIOS 1505) MSI GTX 560 Ti Hawk (950/1900/4200) 2 x 2GB Corsair XMS2 800MHz DDR2 
Hard DriveOptical DriveCoolingOS
3 x WD (2 x 500GB Green, 1 x 750GB Black) 2 x DVD Writer (ASUS & Lite On) Zalman CNPS9700 Blue LED Win 7 Ultimate x64 
MonitorKeyboardPowerCase
Samsung 32" 1080p HDTV Logitech G15 (Original with monochrome LCD) XFX PRO750W XXX Edition Silver Rated Raidmax Rx9 (Red) 
MouseMouse PadAudioOther
Logitech MX518 Optical Gaming Mouse Razer Goliathus Omega S  Creative Labs Sound Blaster X-Fi Titanium Fatal1ty Pencil Mod for Vdroop. Constant 1.42v when idle... 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
Q6600 @ 3.51GHz (390 * 9 with 1.42v) ASUS Striker Extreme nForce 680i SLI (BIOS 1505) MSI GTX 560 Ti Hawk (950/1900/4200) 2 x 2GB Corsair XMS2 800MHz DDR2 
Hard DriveOptical DriveCoolingOS
3 x WD (2 x 500GB Green, 1 x 750GB Black) 2 x DVD Writer (ASUS & Lite On) Zalman CNPS9700 Blue LED Win 7 Ultimate x64 
MonitorKeyboardPowerCase
Samsung 32" 1080p HDTV Logitech G15 (Original with monochrome LCD) XFX PRO750W XXX Edition Silver Rated Raidmax Rx9 (Red) 
MouseMouse PadAudioOther
Logitech MX518 Optical Gaming Mouse Razer Goliathus Omega S  Creative Labs Sound Blaster X-Fi Titanium Fatal1ty Pencil Mod for Vdroop. Constant 1.42v when idle... 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Intel Motherboards
Overclock.net › Forums › Intel › Intel Motherboards › MSI Z77 MPower + Creative Sound Blaster Z-Series, Problem?