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Not to happy with Phanteks right now

post #1 of 11
Thread Starter 
I just received my new HSF in the mail. I open up the box and see the AMD mounting hardware is missing pieces. It is missing 2 white spacers that go between the mounting bracket and board. I wanted to have my PC built by the weekend. So newegg exchange doesn;'t seem like the best idea. Is there a similar spacer (dimension) that I can find at lets say a hardware store or something? So atleast I can use this? If not I am going to buy something else at frozen down the road and RMA this. mad.gif
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VICE
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post #2 of 11
There is a Phanteks rep here on OCN, I remember seeing the thread welcoming them in. I'm sure they'll take care of this for you asap.

http://www.overclock.net/u/299526/phanteks-rep

But yeah, I'm sure any of a number of different materials from your local hardware store would be fine to use. Just bring it in and find something that matches though. But yeah, that's pretty disappointing. mad.gif
Edited by King Who Dat - 1/16/13 at 10:34am
post #3 of 11
Thread Starter 
They just emailed me back. I will see how this turns out.
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Corsair Force MP500 Series M.2 SSD 240GB  256gb Kingston HyperX Savage SSD 240gb Sandisk Extreme SSD  Barrow LTYK3A-04 
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EK 480mm Radiator 2x AquaComputer Aqualis Reservoir and Pump  360mm Swiftech Radiator  Windows 10 64-Bit 
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Dell UltraSharp U2412M Custom WASD mechanical Evga 750w SuperNOVA G2 CaseLabs Merlin SM8 
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VICE
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Corsair Force MP500 Series M.2 SSD 240GB  256gb Kingston HyperX Savage SSD 240gb Sandisk Extreme SSD  Barrow LTYK3A-04 
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EK 480mm Radiator 2x AquaComputer Aqualis Reservoir and Pump  360mm Swiftech Radiator  Windows 10 64-Bit 
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Dell UltraSharp U2412M Custom WASD mechanical Evga 750w SuperNOVA G2 CaseLabs Merlin SM8 
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post #4 of 11
Thread Starter 
Not particularly happy with the outcome. But its better then some. They shipped the new parts and will be here in 2-3 days (that's the part that sucks) I told them I needed this by the weekend so I am crossing my fingers.
VICE
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Hard DriveHard DriveHard DriveCooling
Corsair Force MP500 Series M.2 SSD 240GB  256gb Kingston HyperX Savage SSD 240gb Sandisk Extreme SSD  Barrow LTYK3A-04 
CoolingCoolingCoolingOS
EK 480mm Radiator 2x AquaComputer Aqualis Reservoir and Pump  360mm Swiftech Radiator  Windows 10 64-Bit 
MonitorKeyboardPowerCase
Dell UltraSharp U2412M Custom WASD mechanical Evga 750w SuperNOVA G2 CaseLabs Merlin SM8 
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VICE
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Corsair Force MP500 Series M.2 SSD 240GB  256gb Kingston HyperX Savage SSD 240gb Sandisk Extreme SSD  Barrow LTYK3A-04 
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EK 480mm Radiator 2x AquaComputer Aqualis Reservoir and Pump  360mm Swiftech Radiator  Windows 10 64-Bit 
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post #5 of 11
Quote:
Originally Posted by ChrisB17 View Post

Not particularly happy with the outcome. But its better then some. They shipped the new parts and will be here in 2-3 days (that's the part that sucks) I told them I needed this by the weekend so I am crossing my fingers.

They have excellent customer service man, dont confuse that by the fact that you wanted your PC up and running this weekend.. thumb.gif
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post #6 of 11
Thread Starter 
Quote:
Originally Posted by HAVO View Post

They have excellent customer service man, dont confuse that by the fact that you wanted your PC up and running this weekend.. thumb.gif

Don't confuse the fact I needed it done by the weekend to test for any doa items. Now because of the delay my Rma window for newegg is expired. All because they failed to put pieces in a bag. That said they aren't bad and did communicate well. I would buy another product from them.
VICE
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CPUMotherboardGraphicsRAM
AMD Ryzen 5 1600 ASUS ROG STRIX B350-F GAMING ASUS ROG Strix RX 560 4g OC CORSAIR Vengeance LPX 16GB DDR4-3000 
Hard DriveHard DriveHard DriveCooling
Corsair Force MP500 Series M.2 SSD 240GB  256gb Kingston HyperX Savage SSD 240gb Sandisk Extreme SSD  Barrow LTYK3A-04 
CoolingCoolingCoolingOS
EK 480mm Radiator 2x AquaComputer Aqualis Reservoir and Pump  360mm Swiftech Radiator  Windows 10 64-Bit 
MonitorKeyboardPowerCase
Dell UltraSharp U2412M Custom WASD mechanical Evga 750w SuperNOVA G2 CaseLabs Merlin SM8 
MouseMouse PadAudio
CM Storm Xornet ROG Asus SupremeFX Realtek 1220 
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VICE
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AMD Ryzen 5 1600 ASUS ROG STRIX B350-F GAMING ASUS ROG Strix RX 560 4g OC CORSAIR Vengeance LPX 16GB DDR4-3000 
Hard DriveHard DriveHard DriveCooling
Corsair Force MP500 Series M.2 SSD 240GB  256gb Kingston HyperX Savage SSD 240gb Sandisk Extreme SSD  Barrow LTYK3A-04 
CoolingCoolingCoolingOS
EK 480mm Radiator 2x AquaComputer Aqualis Reservoir and Pump  360mm Swiftech Radiator  Windows 10 64-Bit 
MonitorKeyboardPowerCase
Dell UltraSharp U2412M Custom WASD mechanical Evga 750w SuperNOVA G2 CaseLabs Merlin SM8 
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post #7 of 11
Quote:
Originally Posted by ChrisB17 View Post

Don't confuse the fact I needed it done by the weekend to test for any doa items. Now because of the delay my Rma window for newegg is expired. All because they failed to put pieces in a bag. That said they aren't bad and did communicate well. I would buy another product from them.

Is it really all because they failed to put pieces in a bag or because you waited till the last day in the RMA window to put your PC together and test parts?
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post #8 of 11
Quote:
Originally Posted by Jeffro422 View Post

Is it really all because they failed to put pieces in a bag or because you waited till the last day in the RMA window to put your PC together and test parts?
Indeed

Phanteks has very good customer service and dealing with a problem in 2-3 days is very fast service. Chris, how long have you had our components.
post #9 of 11
Thread Starter 
Update. They did have come through and I got the parts today. They do have good service and I'd reccomend there products to anyone.
VICE
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CPUMotherboardGraphicsRAM
AMD Ryzen 5 1600 ASUS ROG STRIX B350-F GAMING ASUS ROG Strix RX 560 4g OC CORSAIR Vengeance LPX 16GB DDR4-3000 
Hard DriveHard DriveHard DriveCooling
Corsair Force MP500 Series M.2 SSD 240GB  256gb Kingston HyperX Savage SSD 240gb Sandisk Extreme SSD  Barrow LTYK3A-04 
CoolingCoolingCoolingOS
EK 480mm Radiator 2x AquaComputer Aqualis Reservoir and Pump  360mm Swiftech Radiator  Windows 10 64-Bit 
MonitorKeyboardPowerCase
Dell UltraSharp U2412M Custom WASD mechanical Evga 750w SuperNOVA G2 CaseLabs Merlin SM8 
MouseMouse PadAudio
CM Storm Xornet ROG Asus SupremeFX Realtek 1220 
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VICE
(19 items)
 
  
CPUMotherboardGraphicsRAM
AMD Ryzen 5 1600 ASUS ROG STRIX B350-F GAMING ASUS ROG Strix RX 560 4g OC CORSAIR Vengeance LPX 16GB DDR4-3000 
Hard DriveHard DriveHard DriveCooling
Corsair Force MP500 Series M.2 SSD 240GB  256gb Kingston HyperX Savage SSD 240gb Sandisk Extreme SSD  Barrow LTYK3A-04 
CoolingCoolingCoolingOS
EK 480mm Radiator 2x AquaComputer Aqualis Reservoir and Pump  360mm Swiftech Radiator  Windows 10 64-Bit 
MonitorKeyboardPowerCase
Dell UltraSharp U2412M Custom WASD mechanical Evga 750w SuperNOVA G2 CaseLabs Merlin SM8 
MouseMouse PadAudio
CM Storm Xornet ROG Asus SupremeFX Realtek 1220 
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post #10 of 11
Glad you got them. Now we want pics!
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