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RMA'd laptop came back with a virus - Page 2

post #11 of 117
Thread Starter 
Quote:
Originally Posted by aweir View Post

Upload...the....file...to....virus.....total....and....give....us....the....results.

why does this always have to be like pulling teeth?

I'm working on it, relax pls. Tryna figure out a way to get it on there without any exposure to the rest of my network. Gonna use a linux boot cd.
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post #12 of 117
Thread Starter 
Virus Total Scan (lots of detections)

https://www.virustotal.com/file/9a15432b4c2ec720b362fbcf01a20e70fff9d959c342dedc2fbedacdb6c4b257/analysis/1358468352/
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post #13 of 117
Quote:
Originally Posted by railfan844 View Post

I did call them, the support guy was helpful and looked up the log of my RMA #, and he claimed it was just a screen replacement and that the OS is not even normally booted into, a new screen would only need a quick boot into the BIOS to make sure it's working.

I'm debating whether I should try to email them or not, right now my main priority is changing all the passwords that were saved on the laptop and re installing Windows.

OK,we now have more info.Can you think of a reason (besides being curious) that a tech would like to give your laptop a look into places where it is hard to justify him being there? I think you are on to something about password changes,but again,was there something (even a good joke) on your laptop that the tech would have wanted to share around the lab?
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post #14 of 117
Quote:
Originally Posted by Blameless View Post

Always backup what you need and wipe the drive before you send a laptop back for RMA.

Then wipe it again when you get it back.

Thats what i do. Sometimes they will actually ask you to keep your hard drive if you can.
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post #15 of 117
Quote:
lol, that's definitely a virus. This must be why everyone loves Asus's RMA service.
post #16 of 117
And thats why i bought my Samsung over the Asus.
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post #17 of 117
I got nothing to say... just subbing.
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post #18 of 117
asus is at it again!
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post #19 of 117
Thread Starter 
Update: On the phone with ASUS right now, getting transferred to a supervisor.

I logged into my bank account to find that they blocked someone from accessing my account because they couldn't answer the security question. (Yeah, yeah, flame me for saving it on the laptop).

I wanna find out who installed this on my laptop (since I'm pretty sure it's illegal to keylog without permission).
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The Butthurt Box
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post #20 of 117
Quote:
Originally Posted by railfan844 View Post

I wanna find out who installed this on my laptop (since I'm pretty sure it's illegal to keylog without permission).
There's probably a way to see where the file originated from by decompiling it. That's how they caught Dennis Rader
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