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RMA'd laptop came back with a virus - Page 12

post #111 of 117
Quote:
Originally Posted by ipv89 View Post

no not at all asus fault (well maybe just a lil) but they will never find out that they have a worker doing this unless someone pushes this further. This person is a week link in the asus chain and a huge liability.

If you work for a company that has an RMA process, they will keep records of everything. From my experience, at my company that I work for, keeps records. Like how the financial department will keep track of every single transaction no matter how little. They will also keep track of items sent back as free replacements.

Sample of what my company keeps records of

-When the RMA number was issued
-When the RMA was received
-What was the RMA issue
-What was done to fix the RMA issue
-Which technician fixed the RMA
-When the RMA was sent back to the customer

People just assume RMAs are stacked in a pile and fixed by a random technician.
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post #112 of 117
lol I had a feeling this thread would go nowhere. thumb.gif , but I told myself not to troll.
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post #113 of 117
So what happened in the end? I would sue asus myself for any given reason.
post #114 of 117
Thread Starter 
Quote:
Originally Posted by Totally Dubbed View Post

So what happened in the end? I would sue asus myself for any given reason.

Wiped the hard drive (including the MBR) and re installed. Asus said I could send it back for them to look at, but I have a feeling they would have just done the same thing. After all like an earlier poster said, if some kid wants to play hacker it's not really worth going after ASUS as a whole. Now if they had successfully gotten any of my passwords or sensitive information, that would be a different story
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post #115 of 117
True cheers for the info
post #116 of 117
I think you had the social responsibility to escalate this case, perhaps sending a copy of the relevant files to Asus and even contacting media such as tech websites or the relevant business bureau. Identification and removal of the tech who did this would have led to better security protocols for Asus and in the industry. However, I agree that bringing litigation against ASUS would probably have been useless since you have no monetary loss (I am an attorney.)

"Now, we must all fear evil men. But there is another kind of evil which we must fear most, and that is the indifference of good men."
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post #117 of 117
Tell Asus to give you quad gtx 690s or you will sue them!
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