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Corsair Responds To Us

post #1 of 11
Thread Starter 
http://www.houseofhelp.com/forums/sh...d=1#post270837

Quote:
Originally Posted by George from Corsair Management
Corsair is willing to make amends with customers that believed they were purchasing Micron-based parts before today. We understand the confusion and would like to make the following offer to anybody who purchased a 6400C4D kit before today.

Corsair will replace your 6400C4Ds with 8500C5Ds, which are Micron based, for the difference in price. To take advantage of this offer, please write me an email with the subject line “6400C4D†and include a copy of your receipt. NOTE: This offer is only valid for people with receipts dated November 28th, 2006 or earlier. Send this email to me at georgem@corsairmemory.com

Again, please be sure to include 6400C4D in the subject line so that your replacement can be processed correctly.

Corsair appreciates your understanding in this matter, and we look forward to serving the enthusiast community in the future by continuing to make the world’s fastest memory. Thank you.
I am in the process of exchanging.

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post #2 of 11
If you don't mind me asking, what did it cost you, 80 or so dollars? Good find also, at least Corsair is taking care of their costumers.
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post #3 of 11
ROPEY, you are AMAZING!

What about the AMD peeps
    
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post #4 of 11
Yes Ropey, you are amazing. I can't believe you helped convince Corsair of the correct road of action here. I have a problem however. I didn't buy Dominators. That response specifically dictates the dominators as the problem. I however had the same problem with my TWIN2X2048-6400C4. So where do you think I stand in all of this? I thought I was getting MICRONs as well. What I'm saying is, is that this case doesn't seem to be isolated to the Dominator series of RAM. AM I SOL now?
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post #5 of 11
Thread Starter 
I'm not amazing. What is amazing is Corsairs immediate response to this issue and a decision to redress our small (Enthusiast) base with an exchange. That is very impressive . Now that I think of it though, as I have previously said in many posts, they do have the best RMA that I have ever been involved in so it makes sense.

I paid $435.00CAN for the v2.1 Promos IC's. I have not yet recieved a response regarding what I will have to pay or do yet.

This applies to all Corsair 6400C4Ds regardless of where you are using them.

I am in posts at Xtremesystems, Overclock.net, OCforums.com, HardOCP and Corsairs House of Help dealing with this issue.

Quote:
Originally Posted by CWell1337 View Post
I have a problem however. I didn't buy Dominators.
I am in the process of bringing this to Mike's attention and he will speak with George and George will contact me.

Edit: Mike has spoken to George so it is on the way up the ladder. I am very impressed at how quick these responses are.

http://www.houseofhelp.com/forums/sh...ad.php?t=55347

Edit for price error

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post #6 of 11
Thanks Ropey. Let me know what you find out on IM or something.
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post #7 of 11
i have c4 ram but i dont know if its c4d any differance?
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post #8 of 11
so everyone has to pay the difference of whatever they paid and this $389 ram? http://www.newegg.com/Product/Produc...82E16820145043
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post #9 of 11
Thread Starter 
Amazing. Less than 24 hour response requesting my proof of purchase and it's in the process. Corsair rocks!!!

Quote:
Originally Posted by idunnowutimdoin View Post
so everyone has to pay the difference of whatever they paid and this $389 ram? http://www.newegg.com/Product/Produc...82E16820145043
Yes, if they want the 8500 D9's. One needs to e-mail George and he will personally handle all mails on a case by case basis. You have to love personalized treatment.

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post #10 of 11
Quote:
Originally Posted by Nasgul View Post
Those and this: http://www.newegg.com/Product/Produc...82E16820145034

Well, on those EPPs, you'll have to have v2.1 because in that pic, they have the v1.2 which are microns but when I bought mine, they had PROMOS. So there's a big chance that there could be a couple or more people in this forum with PROMOS XMS2 CAS 4.
hmmm.. I got that ram. Bought it back in August. How do I know if I qualify? What do I have to check for?

Thanks,
Kyle

Cant get any detail from the pic, but I will check it when I get home
    
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