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Corsair Listens and Serves Us Well! - Page 3

post #21 of 50
Quote:
Originally Posted by k_kranthi View Post
Quote:
Originally Posted by Nasgul View Post
Those and this: http://www.newegg.com/Product/Produc...82E16820145034

Well, on those EPPs, you'll have to have v2.1 because in that pic, they have the v1.2 which are microns but when I bought mine, they had PROMOS. So there's a big chance that there could be a couple or more people in this forum with PROMOS XMS2 CAS 4.
just got an update from George. Here is what he said:

Quote:
The 6400C4 non-dominators have been Promos based since May/June timeframe, and as such, we are not typically doing the exchange on the non-Dominator parts.



The exchange program is unfortunately limited to Dominator modules only. Thank you.
FYI: To anyone else with the above linked RAM.....your outta luck
    
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post #22 of 50
Thread Starter 
Then it is pretty clear. They are exchanging only the C4D's. Thanks for the update.

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post #23 of 50
Ok.
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post #24 of 50
Let me copy you the message I just posted on the Corsair House of Help forums:

Quote:
Originally Posted by CWell1337 View Post
http://www.houseofhelp.com/forums/sh...096#post273096
Hello,

I recently sent an e-mail to George at Corsair explaining my situation to him. I had the PC6400C4s and PROMOS ICs that I had bought back in September. George was very prompt with his responses and understanding as well. Within two days of sending my initial e-mail out to him I had all the information I needed to send my RAM in for exchange.

The exchange I was offered was for the PC8500C5s MICRON D9GMHs. Upon reading this I was so excited to get RAM that would actually overclock and function how I had expected my previous set to, that I packaged the old RAM and overnighted it to Corsair that very Friday. All I was required to do now was sit and wait for a return e-mail so I could gladly pay the $12 difference in price.

I live in New York State. Corsair is located in California. My RAM was there on Saturday and waiting for them when the employees go in to work on Monday. I received an e-mail from a Ms Ladaga early Monday morning letting me know the price difference between the two sets of RAM from what I paid for them back in September, and what the new sticks cost now. I gladly e-mailed back my billing information.

The next day, as I was getting ready to leave the house, who should pull up but the UPS truck. It seems that Corsair matched my postage and returned the RAM to me just as fast as I sent it to them! That, I thought, was fantastic! I sent my RAM across the country and 2 business days later it had made it back to me.

I ran to my computer, tossed the RAM in, and have been flying ever since! The PC8500C5s are rated at DDR2-1066 5-5-5-15 at 2.2v I believe. I had mine going at DDR2-1200 at 5-5-5-15 on 2.3v (running on a divider of course)! Now, however I have them running at a 1:1 ratio with my FSB at 300Mhz and blazing timings of 3-3-3-6-1T on 2.3v.

I couldn't be happier with this RAM and the way in which Corsair has corrected this whole situation for me. They have solidified me as loyal a customer in the future as I have been in the past. : Nice job here Corsair! I hope others will always have the same flawless experience I have had with you.


Thank you again Corsair!

All of it true. I am very happy with Corsair and feel they have redeemed themselves.
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post #25 of 50
So my PC6400C4s (non-dominators) are good for this exchange?

I've actually called george directly and he said send me a invoice. Then later on I read it was for "dominators only" which isnt true?

So my ram, the one with the PURPLE/BLACK are valid for this upgrade?

I've emailed twice and its been 2 weeks and no response :-(
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post #26 of 50
It says on the Corsair forums that each situation will be evaluated on an individual basis. I would imagine George at Corsair is being flooded with e-mails about this issue. He has also posted on their forums that the spam filter is now picking some of the e-mails up (my guess is because so many e-mails are coming in with the same subject bar).

Send him another e-mail. If that doesn't work, go over to their forums and send a PM to him. If he told you to send him an invoice you really should have. That's what I did and shortly had a response with all the information I needed to complete the exchange.

As I said, they have stated all cases will be looked at individually. So give it another shot.
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post #27 of 50
Just got off the phone with george and he said I can exchange my C4 (non-dominators)!

He also gave me a choice on weither I want normal upgraded C5s or the better C5Ds, for the difference in price.

Said they will ship them the same day they received them with overnight shipping.
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post #28 of 50
Awesome! Glad it worked out for you! I told you to give it another shot. Nice job. But you should've went with the PC8500C5s like I did. These are amazing chips lol. Either way you are still getting what you wanted!

I hope once you get them you will go to the Corsair HoH forums and post here http://www.houseofhelp.com/forums/sh...ad.php?t=55433 so others can see that Corsair is correcting the situation!
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14" x 18" Gaming pad X-Fi Xtreme Gamer 
CPUMotherboardGraphicsRAM
i7-2700K  ASRock P67 Extreme6 (B3) LGA 1155  Sapphire HD 6970 2GB Dual BIOS/Fan G.SKILL Ripjaws X Series 16GB (4 x 4GB) DDR3-16... 
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2x 150GB WD VelociRaptor Samsung SATA DVD+/-RW Corsair H50 Yate Loon Push-Pull Windows 7 Professional 64bit 
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ASUS VW266H 25.5" LCD 2ms 1920 x 1200 Blue Edition Saitek Eclipse Corsair TX750 Antec 900 
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Hard DriveOptical DriveOSMonitor
2x 150GB WD VelocoRaptor RAID 0 & 1TB Seagate Samsung SATA DVD+/-RW Windows 7 Pro. 64 bit 25.5" ASUS VW266H 
KeyboardPowerCaseMouse
Red Edition Saitek Eclipse Corsair TX750 CM 590 Razor Diamondback 
Mouse PadAudio
14" x 18" Gaming pad X-Fi Xtreme Gamer 
CPUMotherboardGraphicsRAM
i7-2700K  ASRock P67 Extreme6 (B3) LGA 1155  Sapphire HD 6970 2GB Dual BIOS/Fan G.SKILL Ripjaws X Series 16GB (4 x 4GB) DDR3-16... 
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2x 150GB WD VelociRaptor Samsung SATA DVD+/-RW Corsair H50 Yate Loon Push-Pull Windows 7 Professional 64bit 
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ASUS VW266H 25.5" LCD 2ms 1920 x 1200 Blue Edition Saitek Eclipse Corsair TX750 Antec 900 
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Logitech G500 X-Fi Xtreme Gamer 
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post #29 of 50
Er my BAD..

I meant C5 or C5Ds.

This is what he offered me for 61$:
http://www.newegg.com/Product/Produc...82E16820145043

From my DDR800 non dominator promos.

I took the deal

I just shipped my old ram 2 day to him, and he said I should have the new ram on wednesday. Until then its back to the crappy dell!
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Corsair Obsidian 750D Logitech G502 Proteus Sprectrum Denon X7200WA (Receiver) 2x Klipsch RF-7 (Front Speakers) 
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The Leviathan
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Windows 10 Pro x64 65" LG 65E6P (4K OLED) Ducky DK9008 Shine 3  Corsair AX860 
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Corsair Obsidian 750D Logitech G502 Proteus Sprectrum Denon X7200WA (Receiver) 2x Klipsch RF-7 (Front Speakers) 
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4x Klipsch RS-62 (Surround Speakers) Klipsch RC-64 (Center Speaker) 4x Klipsch CDT-5800-C II (Atmos Speakers) 2x SVS PB16-Ultra (Subwoofers) 
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post #30 of 50
man....George will be hearing from me on Monday......again.
    
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