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Getting BSOD stress testing new build with prime95, please help

post #1 of 12
Thread Starter 
Hello all. I just finished my first build. Everything seemed to go well with hardware and software installation. I'm able to boot up to Windows 7 no problem. As advised from many forum posts, I ran prime95 to stress test my system. I'm not overclocking anything on my system. The PC will be used for Adobe CS6 (mainly photoshop, premiere pro, lightroom, and some after effects).

On the first run, I used the custom blend option with 90% available RAM. It ran for about 1.5 hours then got a BSOD. I wasn't able to read exactly what it said. During the test, all cores ran between 61-69C until at least the 1 hour mark. I wasn't able to see the temps shot up anytime between that and the BSOD. I ran it a second time. This time with just the default "blend" mode. This time the temps stayed in the same range for over 2 hours, so I stepped away for a bit. When I came back, the system had recovered from another BSOD.

Attached are some screen shots of the diagnostics at around the 2 hour mark of the 2nd run. All the numbers stayed about the same the whole time.

Here are my system specs (everthing recently purchased brand new):

MB:Asus p9x79 pro (newest bios installed)
OS:Windows 7 pro 64 Bit (all updates/newest drivers installed)
CPU:i7 3930k
Memory: 32GB G.Skill DDR3 PC3-12800 Ripjaws Z Series for Intel X79 (10-10-10-30) Quad Channel kit 4x8GB
GPU: EVGA GTX 670 2GB
PSU: Corsair HX850
Cooling: Noctua NH-D14 SE2011 both fans running
Case: Lian Li V750 full size EATX - 6 case fans running - 3 in 3 out

Any ideas? Should I be worried with my intended use of the system? I just completed 1 run of memtest86 with no errors found. I plan to run it about 9 more times. I'll update here once I get those results. I was able to retrieve the .dmp file but I'm not sure how to open it. Even if I could open it, I'm not sure if I'd be able to extract any useful information from it. If anyone is able to help, I can certainly get the file to you.

Thanks guys and gals!!


post #2 of 12
http://www.nirsoft.net/utils/blue_screen_view.html

That program will read the .dmp file.

What I don't understand is your overclock. The 3930k runs at 3.2 stock without boost and 3.8 with. You're overclocked to 3.5?

Either way, read the dumb file and get the code and we'll go from there.
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post #3 of 12
turn off auto restart
right clock my computer, select properties, left top corner click advanced system settings, click the advanced tab, under startup and recovery click the settings box, now turn off auto resart...

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post #4 of 12
Warning: Spoiler! (Click to show)
Quote:
Originally Posted by mellow13 View Post

Hello all. I just finished my first build. Everything seemed to go well with hardware and software installation. I'm able to boot up to Windows 7 no problem. As advised from many forum posts, I ran prime95 to stress test my system. I'm not overclocking anything on my system. The PC will be used for Adobe CS6 (mainly photoshop, premiere pro, lightroom, and some after effects).

On the first run, I used the custom blend option with 90% available RAM. It ran for about 1.5 hours then got a BSOD. I wasn't able to read exactly what it said. During the test, all cores ran between 61-69C until at least the 1 hour mark. I wasn't able to see the temps shot up anytime between that and the BSOD. I ran it a second time. This time with just the default "blend" mode. This time the temps stayed in the same range for over 2 hours, so I stepped away for a bit. When I came back, the system had recovered from another BSOD.

Attached are some screen shots of the diagnostics at around the 2 hour mark of the 2nd run. All the numbers stayed about the same the whole time.

Here are my system specs (everthing recently purchased brand new):

MB:Asus p9x79 pro (newest bios installed)
OS:Windows 7 pro 64 Bit (all updates/newest drivers installed)
CPU:i7 3930k
Memory: 32GB G.Skill DDR3 PC3-12800 Ripjaws Z Series for Intel X79 (10-10-10-30) Quad Channel kit 4x8GB
GPU: EVGA GTX 670 2GB
PSU: Corsair HX850
Cooling: Noctua NH-D14 SE2011 both fans running
Case: Lian Li V750 full size EATX - 6 case fans running - 3 in 3 out

Any ideas? Should I be worried with my intended use of the system? I just completed 1 run of memtest86 with no errors found. I plan to run it about 9 more times. I'll update here once I get those results. I was able to retrieve the .dmp file but I'm not sure how to open it. Even if I could open it, I'm not sure if I'd be able to extract any useful information from it. If anyone is able to help, I can certainly get the file to you.

Thanks guys and gals!!



I used to get BSOD on stock too. Turns out the Bios my mobo came with didn't provide enough volts to the memory when in quad mode. I increased it to 1.55v (from 1.488v) on all channels and the problem went away. When I did a Bios update a few months later, it made the Ram work without increasing anything.
So, try to increase the memory volts to 1.55v (very safe) since you already updated the Bios.
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post #5 of 12
Thread Starter 
OK. Here is the html report in zip file from BlueScreenView of the two crashes. report.zip 1k .zip file

==================================================
Dump File : 011913-30498-01.dmp
Crash Time : 1/19/2013 8:16:14 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7ef90
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7ef90
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : H:\011913-30498-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 294,464
==================================================

==================================================
Dump File : 011913-29842-01.dmp
Crash Time : 1/19/2013 5:47:54 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : e1c62x64.sys
Caused By Address : e1c62x64.sys+1f0e9
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7ef90
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : H:\011913-29842-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 294,600
==================================================
Edited by mellow13 - 1/22/13 at 11:27pm
post #6 of 12
what is your vccio set at ? and your hwmonitor looks bugged to all hell
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post #7 of 12
It's not your overclock. It's drivers.

From looking at your BSOD one of the crashes was caused by this driver: e1c62x64.sys

It is an Intel network driver. You can download a new and fresh version here: http://downloadcenter.intel.com/detail_desc.aspx?agr=Y&DwnldID=18713

The other BSOD was caused by this file: ntoskrnl.exe

I would suggest updating your network driver, then doing another stress test. You could also do rougly 8 - 10 passes of memtest just to rule out bad RAM.

Lastly, this link is a Microsoft Support page that speaks directly to the ntoskrnl.exe issue. You can look it over and give it a try: http://support.microsoft.com/kb/124550

Hope some if this helps. Please report back if you try anything and what does/doesn't work.
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Current Thing
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post #8 of 12
Thread Starter 
Quote:
Originally Posted by Search View Post

It's not your overclock. It's drivers.

From looking at your BSOD one of the crashes was caused by this driver: e1c62x64.sys

It is an Intel network driver. You can download a new and fresh version here: http://downloadcenter.intel.com/detail_desc.aspx?agr=Y&DwnldID=18713

The other BSOD was caused by this file: ntoskrnl.exe

I would suggest updating your network driver, then doing another stress test. You could also do rougly 8 - 10 passes of memtest just to rule out bad RAM.

Lastly, this link is a Microsoft Support page that speaks directly to the ntoskrnl.exe issue. You can look it over and give it a try: http://support.microsoft.com/kb/124550

Hope some if this helps. Please report back if you try anything and what does/doesn't work.

Ok. I updated that driver and ran memtest for 12 passes with no errors. The link for the read on ntoskrnl.exe deals with windowsNT so I'm not sure if that's relates to this this issue. I tried running blend mode again on prime95 and it ran just over 2 hours then BSOD. Here the report...

==================================================
Dump File : 012313-30092-01.dmp
Crash Time : 1/23/2013 12:11:32 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+462f
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7ef90
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : H:\20130122 crash\012313-30092-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 294,528
==================================================

Same crash address as the other two, but all have different causes. I edited my previous post with the text of the previous crashes.
Edited by mellow13 - 1/22/13 at 11:28pm
post #9 of 12
Thread Starter 
Quote:
Originally Posted by pc-illiterate View Post

what is your vccio set at ? and your hwmonitor looks bugged to all hell

Had to look up vccio. redface.gif You mean cpu voltage? If so mine is around 1.184v from what I get in the bios.
post #10 of 12
Thread Starter 
Alright here's an update for anyone who might have the same problem. I deleted my video card driver (which was a current driver) then used Driver Fusion to make sure I got it all out. Apparently there were still some items the non-pro version wasn't able to get out, but I just left those items. I reinstalled the same current driver,, ran prime 95 for 8 hours with no problems whatsoever. thumb.gif The latest thing I tried was to up my RAM clockspeed to the 1600 as it was only running 1333. I just set the profile to XMP in bios. Now my CPU is running at 3800MHZ. I ran prime95 for 12 hours last night and it's still going strong, no BSODs. thumb.gif
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