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BSOD on clean installation

post #1 of 12
Thread Starter 
Hi guys,
my friend is having issues with her netbook (Packard Bell dot SE3) it started BSODing some time ago, so we made a clean install of windows 7 Enterprise edition, it worked for a few days but then the issue appeared again. I was trying to troubleshoot the problem, as the error occurred mostly during web browsing on wifi so I found a new set of drivers but it didn't seem to help either. And today just an hour after the installation of new system it crashed again few times on LAN, wifi was not in use. I have collected the dumps and info as mentioned in your tutorial and are attached in this post. I hope you can crack this one as I am unable to do so.

OS - Windows 7 ?
· x86 (32-bit)
·Win7 starter
· OS is OEM, was preinstalled
· age of hardware: 1,5 years
· Age of OS installation - clean installation as of today.

· System Manufacturer: Packard Bell
· Exact model number: ZE6, DOT_SE/W-255CZ

BSOD.zip 734k .zip file

Thank you!
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post #2 of 12
Is this note book under warranty? If so, just return it. BSOD on clean installation sends the message to me that it is a hardware failure.
    
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post #3 of 12
Thread Starter 
I believe it still is. However if it is something I would be able to troubleshoot with your help it would be more convenient as a RTM would take a month or so and she needs a computer for work.
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post #4 of 12
Thanks for following the instructions - I'll take a look at your files! smile.gif
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post #5 of 12
Thread Starter 
Thanks:)
BF_Prodigy
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post #6 of 12
Looks like a driver is misbehaving - the crash is DRIVER_POWER_STATE_FAILURE and the sub type is 0x3, meaning that the the device driver did not correctly set the IRP (I/O request packet) as "pending" or complete the IRP.

According to the dumps, the driver involved appears to be the USB Common Class Generic Parent Driver (usbccgp.sys).

The issue might be caused by a misbehaving USB device. Are there any USB devices attached to the laptop?
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post #7 of 12
Thread Starter 
No, there were none when the computer crashed. There might have been a flash drive used at some point but I dont think it is causing the crashes, as it works just fine in other computers.
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post #8 of 12
Alright, let's see if we can catch a faulting driver. Let's get the driver verifier enabled:

Driver Verifier

IMPORTANT
You may wish to print out these instructions in order to refer to recovery steps if your computer fails to restart after enabling the Driver Verifier (thus rendering this page inaccessible)


The Driver Verifier is a component of Windows starting with Windows Server 2003 (8, 7, Vista, XP, 2008/R2) which is used to promote stability and reliability. Drivers are kernel-mode components that if do not behave correctly can cause system corruption, failures and other crashes.

If a non-Microsoft driver is running around in bad territory and causing your computer to blue-screen, turning on the Driver Verifier will help to pinpoint which driver is at fault, after which it then can be updated or removed from the system.

How to enable the Driver Verifier

Create a System Restore point

This section does NOT apply to Windows XP, Windows Server 2003 or 2008/R2

1. Click Start
2. In the search box, type sysdm.cpl and then press ENTER.
3. Verify that the system disk is selected and click the Create button.
4. Type a description for the restore point.
5. Click the Create button. A status bar will appear as Vista saves your files. When the process is complete, a message box will appear indicating that the restore point was created.

Configure Driver Verifier

1. Click Start
2. In the search box, type verifier and then press ENTER.
3. Ensure that Create custom settings (for code developers) is selected and then click Next.
4. Select Select individual settings from a full list and then click Next.
5. Place a check mark next to the following boxes:
  • Special Pool
  • Pool Tracking
  • Force IRQL Checking
  • Deadlock Detection
  • Security Checks (Windows 7 and Windows 8)
  • DDI compliance checking (Windows 8)
  • Miscellaneous Checks

6. Click Next and then choose Select driver names from a list.
7. Click the Provider column to sort drivers by their provider.
8. Place a check mark next to each item that is NOT provided by Microsoft or Microsoft Corporation.
9. Click Finish and restart your computer.

What you should know about the Driver Verifier

The Driver Verifier works by monitoring the drivers you selected and then if a violation is detected, it will immediately cause a blue-screen

Sometimes after the Driver Verifier is enabled and you restart your computer, you may blue-screen before being able to log on to Windows. This happens when the Driver Verifier detects a violation from a driver that is set to load at boot time. This is no cause for concern - to resume normal operation, follow the below steps:

1. Restart the computer in Safe Mode by selecting it from the F8 boot menu (press F8 repeatedly after the system restarts).
2. Once in Safe Mode, do the following:

If you created a restore point and are NOT running Windows XP, Windows Server 2003 or 2008/R2:
  • Click Start, type system restore in the search box, and then press ENTER.
  • Restore your computer to the point you created beforehand.

If you are running Windows XP, Windows Server 2003 or 2008/R2, or could not create a restore point beforehand:
  • Click Start, type cmd in the search box, and then press ENTER.
  • At the command prompt, type verifier /reset and then press ENTER.
  • Restart your computer

How long do I leave the Driver Verifier enabled?

Keep the Driver Verifier enabled for around 24-48 hours - don't worry too much about getting the timing perfect. If your computer does not blue-screen during that time, you can disable the Driver Verifier by following the steps above.

A blue-screen occurred, what should I do?

The minidumps generated by your blue-screen will now have more information in them due to Driver Verifier being enabled. They will be located at %windir%\Minidump. Save these and attach them to your next reply for analysis.
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post #9 of 12
Thread Starter 
OK will try to do that. BSODs in this case are sometimes very irregular (sometimes it runs for few days with no error at all), so I will keep it running until we get some dumps (whats the ideal number?) and post them here so you can have a look at them.
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post #10 of 12
Quote:
Originally Posted by Fateman View Post

OK will try to do that. BSODs in this case are sometimes very irregular (sometimes it runs for few days with no error at all), so I will keep it running until we get some dumps (whats the ideal number?) and post them here so you can have a look at them.

The ideal number is 1. The first time it crashes with the driver verifier on smile.gif If there really is a faulty driver, it will crash pretty quick smart wink.gif
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OSPowerCase
VMware ESXi 5.5 SeaSonic SS-400FL2 Fractal Define R3 
CPUMotherboardGraphicsRAM
Intel Core i5-3437U HP EliteBook Folio 9470m  Intel HD Graphics 4000  16GB DDR3 SDRAM 
Hard DriveOS
256GB SSD Windows 10 Insider Preview 
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