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Air cooling that beats the H100 and H100i - Page 4

post #31 of 45
I RMA'd an old Corsair PSU and they sent me a brand new updated version back no questions nothing, brilliant service, it wasnt a restore PSU either, retail packaging etc.
post #32 of 45
Thats awesome
post #33 of 45
Ugg, repost. Darn phone
post #34 of 45
Quote:
Originally Posted by Shikaka View Post

I RMA'd an old Corsair PSU and they sent me a brand new updated version back no questions nothing, brilliant service, it wasnt a restore PSU either, retail packaging etc.
Sometimes they are good. Sometimes not.

I know of people here who didn't know better and paid £30-35 to post coolers to Corsair. (Corsair is based in Netherlands and I'm in UK)

I bought some 16GB Flash Voyager USB 3.0 sticks and 2 out of 6 are defective. Corsair has given me an RMA but want's me to post them from UK to Netherlands signed delivery at my expense... That's £8 out of pocket for their defective product. Now these sticks came brand new in normal sealed display packets as "Factory reconditioned" written inside and "30 day limited warranty" in 6 languages on the back. How do you refurbish something encased in soft rubber? They are probably a batch with very high failure rate when tested.. So instead of junking them they put "Factory Reconditioned" on front and on back in fine print "30 day limited warranty." Sorry guys but that don't fly. USB sticks have a much longer than 30 day life expectancy and most countries have laws that make this "30 day" warranty a joke. USA does, UK and most European countries do. It's called by different name but here in UK it's "Sales of Goods Act" and "Fit for purpose". These say that reasonable life of product overrides a specified warranty time.. USB stick should last years, therefore the 30 day warrranty is overridden by reasonable life expectancy. The UK SOGA also says "repaired or replaced at no cost, minimum inconvenience and within reasonable time".. Meaning not having to pay high costs out of pocket to get it taken care of or having to wait months for it to be repaired or replaced.

Hopefully this info will be helpful to some.
post #35 of 45
Regarding the postage, they did actually ask me to pay the postage, which was £35.

However i was honest with them and told them i just couldn't afford to spend that amount posting an item back to the Netherlands. This was over their email support by the way, when i emailed them that i couldn't justify spending that much on postage, they immediately called me and organized UPS to come pick the PSU up directly from me free of charge.

It must have something to do with who you speak to on the day or who is assigned your case. I am always very polite and kiss as much ass as i can when RMA'ing products no matter what the actual fault is, even if it is a known manufacture issue, ill kiss and kiss, always stating i only buy their branded computer hardware. Maybe this helps butter them up i don't know wink.gif

I have friends who have gone into RMA situations with a bad attitude, claiming they are right and the RMA Agent is wrong, demanding a replacement be sent out instantly, being like that will always back fire and in the end the RMA Agent will always stick to his / her rules and T&C's, they wont go that extra mile to help you.
post #36 of 45
Anyway if you're still interested to get aircooling, the silver arrow sb-e extreme from thermalright should cool as good as an h100. Got a silver arrow sb-e with the extreme edition fans and can get 5.2ghz without a hitch, 100% full load it doesn't go above 86°c (chamber temp is 26°c though...) which is enough to benchmark without heat damage.
post #37 of 45
Quote:
Originally Posted by Shikaka View Post

Regarding the postage, they did actually ask me to pay the postage, which was £35.

However i was honest with them and told them i just couldn't afford to spend that amount posting an item back to the Netherlands. This was over their email support by the way, when i emailed them that i couldn't justify spending that much on postage, they immediately called me and organized UPS to come pick the PSU up directly from me free of charge.

It must have something to do with who you speak to on the day or who is assigned your case. I am always very polite and kiss as much ass as i can when RMA'ing products no matter what the actual fault is, even if it is a known manufacture issue, ill kiss and kiss, always stating i only buy their branded computer hardware. Maybe this helps butter them up i don't know wink.gif

I have friends who have gone into RMA situations with a bad attitude, claiming they are right and the RMA Agent is wrong, demanding a replacement be sent out instantly, being like that will always back fire and in the end the RMA Agent will always stick to his / her rules and T&C's, they wont go that extra mile to help you.

It's "Caveat emptor"

Being courteous and respectful goes a long ways but you have to know what your rights are.

Corsair are hoping their customers don't know their legal rights and will pay for what Corsair is supposed to pay.

SoGA states that it is the seller’s (retailer’s) responsibility to ensure the goods are repaired or replaced at no cost, minimum inconvenience and within reasonable time. This can even mean sending your a replacement before you return the RMA. And in extreme cases seller can be held liable for other losses you incur. By default that also applies to manufacturer. However proving and enforcing these rights is often hard to do and costly.

They have a legal obligation to. But they won't tell you what your rights are. If you don't know your rights they will take advantage of you.

Good customer service is offering it up front instead of trying to take advantage.
Edited by doyll - 2/2/13 at 4:47am
post #38 of 45
There are plenty of Air coolers that beat the h100 (don't know about the i) in their stock/out-of-the-factory specification both in silence and cooling performance, h100 only gets better if you start doing push pull with quality fans.
post #39 of 45
Quote:
Originally Posted by Darth Krapter View Post

There are plenty of Air coolers that beat the h100 (don't know about the i) in their stock/out-of-the-factory specification both in silence and cooling performance, h100 only gets better if you start doing push pull with quality fans.

It's the other way round, these AIOs actually come with ridiculously high rpm fans compared to most heatpipe based coolers, that's why they are so much better in a lot of reviews that only test the coolers at 12V.
Also the higher the Speed the less important is P/P.
My System
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i5 3570k @4,6GHz ASUS P8Z77-I Deluxe Sapphire 7870XT @1,2GHz 16GB DDR3 
Hard DriveCoolingPowerCase
Crucial Noctua U14S & Prolimatech MK26 (+1x Noctua A15) Antec HCP 1300 Lian Li X1000 
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My System
(14 items)
 
  
CPUMotherboardGraphicsRAM
i5 3570k @4,6GHz ASUS P8Z77-I Deluxe Sapphire 7870XT @1,2GHz 16GB DDR3 
Hard DriveCoolingPowerCase
Crucial Noctua U14S & Prolimatech MK26 (+1x Noctua A15) Antec HCP 1300 Lian Li X1000 
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post #40 of 45
Exactly that. Big Air coolers rarely come with fans that reach more than 1500rpm. AiO fans generally run at 2500rpm+ unless you throttle them.

It would be interesting to see how a cooler like the phanteks would perform with high-pressure fans at 2500rpm. My guess would be that it matches or even overtakes the h100(i) in terms of performance.

Not that i would ever consider putting this kind of jet engine into a case. ;-) Being able to run the pc overnight at full load, in the room I am sleeping in, is quite a handy thing to have.
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