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Looking for a selection of remote troubleshooting software suites to allow tech troubleshooting remotely

post #1 of 8
Thread Starter 
I own a Tech company Clever Tech IT

• First consultation is an evaluation and appraisal of the damages.
• Second consultation includes repair work and required software/hardward repairs (all work guaranteed)

I'm looking for a way to (consentually) remotely access customer computers over the net to affect any smallrepairs required in casesomething unexpected happens that requires my attention.

Does anyone know of any decent 2-part software suites (client and server sides) that would allow me to affect repairs on client computers remotely to save my customers the trouble of driving their machines back to me for touch-up work on work that I've done??

**Disclosure**
All customers agree to and witness the installation of such software knowing that its sole purpose is maintenance of existing repairs... and/or installation of updates to outdated software installs

a small selection of options for software that can do this would be appreciated...

I understand the nature of these apps... as do my customers but I find it necessary to scrutinize between them to find which best meet the requirement without opening my customer up to vulnerability.,

Understand that my customer/worker relationship requires trust... and that trust is there.... and no ill is intended by the use of these apps.


so if anyone knows of any user friendly 2 parts apps that can facilitate this... please let meknow
post #2 of 8
http://en.wikipedia.org/wiki/Comparison_of_remote_desktop_software


http://remote-desktop-software-review.toptenreviews.com/
post #3 of 8
Just use Teamviewer. Easiest to setup and easiest to use just give the user the user id and the password and you are good to go.
ESXi Home Box
(6 items)
 
The Workstation.
(16 items)
 
 
CPURAMHard DriveOS
Dual L5630 72GB DDR3 RECC 120GB VERTEX 4 + 6TB RAID5 ESXi 6.0 U2 
Other
Dell PowedgeR710  
CPUGraphicsRAMHard Drive
Intel Core i5 2.4GHZ Intel Iris Pro 16GB DDR3 256GB PCI-e x2 
OSKeyboardMouse
OSX 10.11 + Win 10 Apple Wireless Keyboard Apple Magic Trackpad 
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ESXi Home Box
(6 items)
 
The Workstation.
(16 items)
 
 
CPURAMHard DriveOS
Dual L5630 72GB DDR3 RECC 120GB VERTEX 4 + 6TB RAID5 ESXi 6.0 U2 
Other
Dell PowedgeR710  
CPUGraphicsRAMHard Drive
Intel Core i5 2.4GHZ Intel Iris Pro 16GB DDR3 256GB PCI-e x2 
OSKeyboardMouse
OSX 10.11 + Win 10 Apple Wireless Keyboard Apple Magic Trackpad 
  hide details  
Reply
post #4 of 8
Teamviewer is you best bet. Its not cheap for commercial use, but it is the best IMO

Pros:
No port forwarding or advanced configuration needed.
Its highly secure (encrypted ssl communication with client/server).
It will work over almost any connection (even pos 1.5mb/s dsl)
It is extremely easy to use.

Cons:
NOT CHEAP for commercial use. They limit/cut your connections if they see you are abusing the free version.

FYI - You might not want to publicly advertise cracked software on your Facebook page. Just saying....
post #5 of 8
UltraVNC or RealVNC
post #6 of 8
Quote:
Originally Posted by Linkdead View Post

UltraVNC or RealVNC

Extremely insecure. Communication is non-encrypted in most cases.
post #7 of 8

www.join.me

 

Super easy, super fast. I use it for our customers all the time. 

post #8 of 8
Quote:
Originally Posted by kyle5281 View Post

Extremely insecure. Communication is non-encrypted in most cases.

For UltraVNC all you need to do is use one of the encryption plugins or simply use a SSH tunnel. Of course it is unsecure if you do not use the tools it provides.

It is also totally free to use.
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