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BSODs =/

post #1 of 10
Thread Starter 
Hello,

I built my computer this past year and never had problems with it until recently. I started getting BSODs when I added some RAM to my computer. Not surprisingly, the RAM was the issue (tested with memtest). I returned the RAM, but I the BSODs did not stop. I have installed the replacement RAM and tested it. I ran memtest for 10 hours and everything seems to be okay with the new RAM. Sometimes it can be more than a day or so in between BSODs. It can also be multiple times a day.

So that is where I am at. I'm sure you understand how frustrating BSODs can be. I feel like I can't even really play games with my friends because I might crash at any minute.

Thanks,
John


PC Specs:
Windows 7 Enterprise 64-bit
Intel i5-2500k (stock at the moment)
Cooler Master Hyper 212 EVO
Gigabyte GA-Z68X-UD3H-B3
XFX Radeon HD 6870
G. SKILL Sniper Series 4GB (x4)
Kingston HyperX 120 GB SSD
Western Digital Blue 1 TB
Corsair HX 650 W

Windows7_Vista_jcgriff2.zip 2813k .zip file
post #2 of 10
Let's see what might be going on here smile.gif

--

At first glance, many of your crashes are seemingly random. Additionally, most of them are related to memory - though this does not necessarily mean that it is a hardware issue. At the moment we will trust the memtest results that you've gathered after running it for 10 hours on the new RAM and assume that the issue lies with software.

In order to troubleshoot, I'll add a few things I'd like you to follow to start with. When you're ready, continue below smile.gif

--

First, let's uninstall some software that is not necessary on your system. Some of these have been known to cause BSODs in the past. So find the following programs in Control Panel -> Programs and Features, and uninstall each one:

  • ON_OFF Charge B11.0110.1 (permanent)
  • Easy Tune 6 B11.0823.1 (permanent)
  • AutoGreen B10.1021.1 (permanent)
  • SUPERAntiSpyware (permanent)
  • LogMeIn (re-install later if necessary)
  • Malwarebytes Anti-Malware version 1.70.0.1100 (we will remove this one temporarily only)
  • Remove ALL Symantec/Norton software on the system (re-install later if necessary) - looks like I detected Symantec Endpoint Protection, please uninstall it.

It is critical that all Symantec software is removed - http://www.symantec.com/business/support/index?page=content&id=TECH184988

You may replace your anti-virus with a free one such as Avast! for the duration of this diagnosis.

I can't stress enough - Symantec software MUST be all uninstalled.

Next, the following drivers are out of date. Please check for updates if there are any:
Code:
Module Name:       EtronHub3
Display Name:      Etron USB 3.0 Extensible Hub Driver
Link Date:         7/25/2011 4:30:59 PM

Module Name:       EtronXHCI
Display Name:      Etron USB 3.0 Extensible Host Controller Driver
Link Date:         7/25/2011 4:30:56 PM

Module Name:       JSWPSLWF (Looks like this one is related to Netgear WiFi - it is from 2008 and running on your system, either update it or remove all Netgear software)
Display Name:      JumpStart Wireless Filter Driver
Link Date:         5/15/2008 5:28:50 AM

Module Name:       RTHDMIAzAudService (Realtek audio)
Display Name:      Service for HDMI
Link Date:         7/6/2011 5:09:50 AM

Module Name:       IntcAzAudAddService (Realtek audio)
Display Name:      Service for Realtek HD Audio (WDM)
Link Date:         7/26/2011 4:22:00 AM

Module Name:       IntcDAud (Intel audio)
Display Name:      Intel(R) Display Audio
Link Date:         10/15/2010 3:28:17 AM

Module Name:       RTL8167 (Ethernet controller)
Display Name:      Realtek 8167 NT Driver
Link Date:         5/31/2011 10:15:51 PM

Module Name:       RzSynapse
Display Name:      Razer Driver
Link Date:         4/6/2011 4:29:13 AM

Next, I'd like to get a Hijack This! log. This is a preliminary tool I will use to check for any signs of malware to start:

1. Download Trend Micro HijackThis! - http://majorgeeks.com/Trend_Micro_HijackThis_d5554.html
2. Install HijackThis! and run it as administrator (elevated). NOTE: If the Run as administrator option is not available, hold down shift while right-clicking the icon.
3. Choose Do a system scan and save a log file
4. Post that log file along with your next post.

Finally, we should run a disk check. Because previously faulty RAM may have caused some file system corruption, please follow below:

1. Open an elevated command prompt (Run as administrator)
2. At the command prompt, type "chkdsk C: /f" (no quotes) and then press ENTER.
3. When prompted to schedule the disk check at the next system restart, type "Y" and then press ENTER.
4. Restart your computer.
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post #3 of 10
Thread Starter 
Thank you for your help. I really appreciate it.

I have uninstalled the software you listed, with one exception. Gigabyte ON_OFF Charge B11.0110.1 will not seem to uninstall. I actually tried to uninstall it right before posting here as I saw it was recommended (by you, actually) in another thread (http://www.overclock.net/t/1308966/recurring-bsod-caused-by-ntoskrnl-exe). I also tried using the Driver Verifier. After restarting my computer, it crashed right before the log-in screen. Tried another restart and the same thing happened, so I did a system restore. I suspect something happened there that is now giving me difficulty when trying to uninstall ON_OFF Charge B11.0110.1.

I checked for updates to the drivers you listed through Device Manager, but it reported the most current drivers were installed.

I installed HijackThis!, ran it as an administrator, and attached the log (zipped).

I ran the disk check and to the best of my knowledge there were no errors.



hijackthis.zip 4k .zip file


EDIT:
About the ON_OFF software, when I click "uninstall", nothing happens. If I click "uninstall" again or "change", it gives me the message "Please wait until the current program is finished uninstalling or being changed".
Edited by PlayerTw0 - 1/26/13 at 1:06am
post #4 of 10
Quote:
Originally Posted by PlayerTw0 View Post

Thank you for your help. I really appreciate it.

I have uninstalled the software you listed, with one exception. Gigabyte ON_OFF Charge B11.0110.1 will not seem to uninstall. I actually tried to uninstall it right before posting here as I saw it was recommended (by you, actually) in another thread (http://www.overclock.net/t/1308966/recurring-bsod-caused-by-ntoskrnl-exe). I also tried using the Driver Verifier. After restarting my computer, it crashed right before the log-in screen. Tried another restart and the same thing happened, so I did a system restore. I suspect something happened there that is now giving me difficulty when trying to uninstall ON_OFF Charge B11.0110.1.

I checked for updates to the drivers you listed through Device Manager, but it reported the most current drivers were installed.

I installed HijackThis!, ran it as an administrator, and attached the log (zipped).

I ran the disk check and to the best of my knowledge there were no errors.



hijackthis.zip 4k .zip file


EDIT:
About the ON_OFF software, when I click "uninstall", nothing happens. If I click "uninstall" again or "change", it gives me the message "Please wait until the current program is finished uninstalling or being changed".

If the driver verifier has crashed the system (normal) before the log on screen, then there is definitely a software issue causing your problems smile.gif
I'll take a quick look at the HJT log.

In the meantime, can you please generate a new set of log files for me and attach them here: http://www.overclock.net/t/1288510/blue-screen-of-death-bsod-posting-instructions-windows-8-7-vista/0_50

When checking for driver updates, if you use device manager it goes to Windows Update - not all manufacturers publish their drivers fully up to date via Windows Update - please check again on the manufacturer websites for the devices. This is 100% imperative smile.gif

We shall deal with the pesky ON/OFF charge software in a bit.

--

Your log looks OK which is good - no sign of any obvious infection (I like to check this. There are two entries though that caught my eye - I'd like to fix them).

1. Run Hijack This! elevated (run as administrator). NOTE: If the Run as administrator option is not available, hold down shift while right-clicking the icon.
2. Choose Do a system scan only
3. Place a check next to the following entries and click Fix checked:
Code:
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:8777;https=127.0.0.1:8777
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;x3watch.heroku.com

4. Restart your computer.

--

Disable the ON/OFF charge driver from starting

1. Download and then run Sysinternals Autoruns from here: http://technet.microsoft.com/en-au/sysinternals/bb963902.aspx
2. In Autoruns, select the Drivers tab.
3. Find the entry applecharger (path c:\windows\system32\drivers\applecharger.sys) and remove the check mark (untick) beside it to disable it.
4. Close Autoruns and restart your computer.
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post #5 of 10
Thread Starter 
I have attached new logs (jcgriff and HijackThis!).

I tried to track down all the drivers, but I didn't have any luck looking for the Etron ones. I think I got all the others.

I ran HijackThis! and fixed the entries you specified.

I disabled "applecharger"


Windows7_Vista_jcgriff2.zip 2584k .zip file


hijackthis.zip 4k .zip file
post #6 of 10
Quote:
Originally Posted by PlayerTw0 View Post

I have attached new logs (jcgriff and HijackThis!).

I tried to track down all the drivers, but I didn't have any luck looking for the Etron ones. I think I got all the others.

I ran HijackThis! and fixed the entries you specified.

I disabled "applecharger"


Windows7_Vista_jcgriff2.zip 2584k .zip file


hijackthis.zip 4k .zip file

That's awesome! Etron wasn't my biggest concern anyway smile.gif
Looking at files now...

There's still some more GIGABYTE software to be uninstalled: (I think I missed it in my first post)

  • Smart 6 B11.0824.1
  • DES 2.0

The background services + drivers running on your system are looking very good now. Let's try to get the driver verifier enabled again:

Driver Verifier

IMPORTANT
You may wish to print out these instructions in order to refer to recovery steps if your computer fails to restart after enabling the Driver Verifier (thus rendering this page inaccessible)


The Driver Verifier is a component of Windows starting with Windows Server 2003 (8, 7, Vista, XP, 2008/R2) which is used to promote stability and reliability. Drivers are kernel-mode components that if do not behave correctly can cause system corruption, failures and other crashes.

If a non-Microsoft driver is running around in bad territory and causing your computer to blue-screen, turning on the Driver Verifier will help to pinpoint which driver is at fault, after which it then can be updated or removed from the system.

How to enable the Driver Verifier

Create a System Restore point

This section does NOT apply to Windows XP, Windows Server 2003 or 2008/R2

1. Click Start
2. In the search box, type sysdm.cpl and then press ENTER.
3. Verify that the system disk is selected and click the Create button.
4. Type a description for the restore point.
5. Click the Create button. A status bar will appear as Vista saves your files. When the process is complete, a message box will appear indicating that the restore point was created.

Configure Driver Verifier

1. Click Start
2. In the search box, type verifier and then press ENTER.
3. Ensure that Create custom settings (for code developers) is selected and then click Next.
4. Select Select individual settings from a full list and then click Next.
5. Place a check mark next to the following boxes:
  • Special Pool
  • Pool Tracking
  • Force IRQL Checking
  • Deadlock Detection
  • Security Checks (Windows 7 and Windows 8)
  • DDI compliance checking (Windows 8)
  • Miscellaneous Checks

6. Click Next and then choose Select driver names from a list.
7. Click the Provider column to sort drivers by their provider.
8. Place a check mark next to each item that is NOT provided by Microsoft or Microsoft Corporation.
9. Click Finish and restart your computer.

What you should know about the Driver Verifier

The Driver Verifier works by monitoring the drivers you selected and then if a violation is detected, it will immediately cause a blue-screen

Sometimes after the Driver Verifier is enabled and you restart your computer, you may blue-screen before being able to log on to Windows. This happens when the Driver Verifier detects a violation from a driver that is set to load at boot time. This is no cause for concern - to resume normal operation, follow the below steps:

1. Restart the computer in Safe Mode by selecting it from the F8 boot menu (press F8 repeatedly after the system restarts).
2. Once in Safe Mode, do the following:

If you created a restore point and are NOT running Windows XP, Windows Server 2003 or 2008/R2:
  • Click Start, type system restore in the search box, and then press ENTER.
  • Restore your computer to the point you created beforehand.

If you are running Windows XP, Windows Server 2003 or 2008/R2, or could not create a restore point beforehand:
  • Click Start, type cmd in the search box, and then press ENTER.
  • At the command prompt, type verifier /reset and then press ENTER.
  • Restart your computer

How long do I leave the Driver Verifier enabled?

Keep the Driver Verifier enabled for around 24-48 hours - don't worry too much about getting the timing perfect. If your computer does not blue-screen during that time, you can disable the Driver Verifier by following the steps above.

A blue-screen occurred, what should I do?

The minidumps generated by your blue-screen will now have more information in them due to Driver Verifier being enabled. They will be located at %windir%\Minidump. Save these and attach them to your next reply for analysis.
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post #7 of 10
Thread Starter 
Okay.

Driver Verifier is enabled and my computer booted normally.


Thank you so much for your help and advice so far. I really, really appreciate it. I will let you know if/when I get a blue-screen.
post #8 of 10
Quote:
Originally Posted by PlayerTw0 View Post

Okay.

Driver Verifier is enabled and my computer booted normally.


Thank you so much for your help and advice so far. I really, really appreciate it. I will let you know if/when I get a blue-screen.

That's excellent! If you don't get a BSOD during the time the driver verifier is enabled, everything should be fine. It is then up to you which software you choose to re-install - if you do choose to, install them one by one with a day apart (roughly), so if a BSOD does occur, you'll know which one caused it.

Good luck! I'm subscribed to this thread, so I'll see any further posts you make wink.gif
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CPUMotherboardRAMHard Drive
Intel Xeon E5-2620 Super Micro X9SRL-F-B 128GB 1333MHz LSI 9271-8i 
OSPowerCase
VMware ESXi 5.5 SeaSonic SS-400FL2 Fractal Define R3 
CPUMotherboardGraphicsRAM
Intel Core i5-3437U HP EliteBook Folio 9470m  Intel HD Graphics 4000  16GB DDR3 SDRAM 
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post #9 of 10
Thread Starter 
Just wanted to report back and let you know I have been BSOD free ever since!

Your kindness and patience is greatly appreciated. This was probably the best experience I have ever had dealing with a computer problem.

Thanks again for your help!
post #10 of 10
Quote:
Originally Posted by PlayerTw0 View Post

Just wanted to report back and let you know I have been BSOD free ever since!

Your kindness and patience is greatly appreciated. This was probably the best experience I have ever had dealing with a computer problem.

Thanks again for your help!

You're welcome! smile.gif
Ol' Sandy
(28 items)
 
"Zeus"
(12 items)
 
Elite Preview
(6 items)
 
CPUMotherboardGraphicsRAM
Intel Xeon E3-1230v3 Gigabyte GA-Z97X-UD5H-BK MSI Gaming GTX 980 Kingston 32GB (4x8) 
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Plextor PX-256M5S 256GB Samsung EVO 1TB Hitachi HDS721010CLA332 Hitachi HDS723020BLA642 
Hard DriveHard DriveHard DriveOptical Drive
Hitachi HDS723020BLA642 Hitachi HUA722010CLA330 WDC WD10EARS-00Z5B1 TSSTcorp CDDVDW SH-S223B 
CoolingCoolingOSMonitor
Phanteks PH-TC14PE with TY-140's Lamptron FCv5 (x2) Windows 8 Pro 64-bit Dell U2412M 
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Dell U2412M Dell U2212HM Dell U2713HM Topre Realforce 87UB | Ducky DK9087 G2 Pro 
PowerCaseMouseMouse Pad
Corsair AX-750 Corsair Obsidian 650D Logitech G700 XTRAC Ripper XXL 
AudioAudioAudioAudio
Beyerdynamic DT-770 Pro 250ohm Schiit Bifrost DAC Schiit Asgard 2 HiVi Swan M50W 2.1 
CPUMotherboardRAMHard Drive
Intel Xeon E5-2620 Super Micro X9SRL-F-B 128GB 1333MHz LSI 9271-8i 
OSPowerCase
VMware ESXi 5.5 SeaSonic SS-400FL2 Fractal Define R3 
CPUMotherboardGraphicsRAM
Intel Core i5-3437U HP EliteBook Folio 9470m  Intel HD Graphics 4000  16GB DDR3 SDRAM 
Hard DriveOS
256GB SSD Windows 10 Insider Preview 
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Ol' Sandy
(28 items)
 
"Zeus"
(12 items)
 
Elite Preview
(6 items)
 
CPUMotherboardGraphicsRAM
Intel Xeon E3-1230v3 Gigabyte GA-Z97X-UD5H-BK MSI Gaming GTX 980 Kingston 32GB (4x8) 
Hard DriveHard DriveHard DriveHard Drive
Plextor PX-256M5S 256GB Samsung EVO 1TB Hitachi HDS721010CLA332 Hitachi HDS723020BLA642 
Hard DriveHard DriveHard DriveOptical Drive
Hitachi HDS723020BLA642 Hitachi HUA722010CLA330 WDC WD10EARS-00Z5B1 TSSTcorp CDDVDW SH-S223B 
CoolingCoolingOSMonitor
Phanteks PH-TC14PE with TY-140's Lamptron FCv5 (x2) Windows 8 Pro 64-bit Dell U2412M 
MonitorMonitorMonitorKeyboard
Dell U2412M Dell U2212HM Dell U2713HM Topre Realforce 87UB | Ducky DK9087 G2 Pro 
PowerCaseMouseMouse Pad
Corsair AX-750 Corsair Obsidian 650D Logitech G700 XTRAC Ripper XXL 
AudioAudioAudioAudio
Beyerdynamic DT-770 Pro 250ohm Schiit Bifrost DAC Schiit Asgard 2 HiVi Swan M50W 2.1 
CPUMotherboardRAMHard Drive
Intel Xeon E5-2620 Super Micro X9SRL-F-B 128GB 1333MHz LSI 9271-8i 
OSPowerCase
VMware ESXi 5.5 SeaSonic SS-400FL2 Fractal Define R3 
CPUMotherboardGraphicsRAM
Intel Core i5-3437U HP EliteBook Folio 9470m  Intel HD Graphics 4000  16GB DDR3 SDRAM 
Hard DriveOS
256GB SSD Windows 10 Insider Preview 
  hide details  
Reply
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