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Newegg RMA denied *BEWARE*

Poll Results: Newegg Sucks

 
  • 33% (22)
    Yes
  • 66% (43)
    No
65 Total Votes  
post #1 of 45
Thread Starter 
I have a ASRock X79 Extreme6 LGA 2011 board that I purchased from Newegg in December. I decided to RMA it back to Newegg 3 weeks later due to Ethernet issues. I did a advance RMA so I could still play online using USB Wireless. I decided to take a video of me disassembling my boards components of the old board going back to Newegg. I was suppose to receive a refund of my money but now I am denied because there service department says there are bent pins on the Motherboard... Well I got 1.3GIG worth of video that I sent them showing there is no damage period before sending it, now no one is returning my calls or e-mails. Has anyone else had this issue???????
post #2 of 45
Newegg has always been more than fair with me on my returns and RMAs.
    
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post #3 of 45
Not in the US but I've heard a lot about Newegg, only ever heard positive things. I doubtful that they bent any pins and if the socket protector was in there, shipping shouldn't cause an issue. Why not put the video on Youtube and let us take a look?
post #4 of 45
Quote:
Originally Posted by Willhemmens View Post

Not in the US but I've heard a lot about Newegg, only ever heard positive things. I doubtful that they bent any pins and if the socket protector was in there, shipping shouldn't cause an issue. Why not put the video on Youtube and let us take a look?
This^^^^^ good idea thumb.gif
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post #5 of 45
Thread Starter 
If they have been fair why has there been other people posting on forums and there facebook about them giving board back with damage that wasn't there before it was sent? I have dealt with them for 6 years and bought tons of stuff and never had to RMA anything back to them. So them being fair has kinda gone down the drain. Also after I stated I took video and everything including the pins and they said it has bent pins, your still going to tell me there fair????
post #6 of 45
Thread Starter 
That is going to take forever to upload to youtube.
post #7 of 45
Quote:
Originally Posted by CerealKillah View Post

Newegg has always been more than fair with me on my returns and RMAs.

This.
post #8 of 45
I have sent many of rma's to newegg including advanced and I have never had any trouble with them. If you have sent them the video then just keep at them.
Here is a email address of a rep there that has been very helpful in the past. Joshua.L.Key@newegg.com
Tell him your story and see what he can do.
Always be polite, but don't give up.
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post #9 of 45
Compress video to H264, will be only 300mb max
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post #10 of 45
you did put the socket protector on there right?
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