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Newegg RMA denied *BEWARE* - Page 2

Poll Results: Newegg Sucks

 
  • 33% (22)
    Yes
  • 66% (43)
    No
65 Total Votes  
post #11 of 45
I have never had any issues with Newegg and their RMA process has never been a hassle for me. I ordered over $10k worth of stuff from them in the last 5 years alone all without issue. However over the last few months i have noticed more and more people seem to have complained about Newegg's RMA. I hope this is just a glitch that will work itself out and not an actual drop in neweggs customer service.
    
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post #12 of 45
Vid or it didn't happen.

Plus, its WAY easier to bend LGA socket pins than you think. It can be done accidentally just by removing the socket cover without lifting the retainer (I actually did this, as the cover simply lifted off so easily).
   
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post #13 of 45
Thread Starter 
Yes, I put the socket protector back on the board. I am going to try and contact that person Joshua.L.Key@newegg.com. I try to always be polite but after sending it to 2 people in at newegg and no one replies to my e-mail or calls me back I get kind of upset.
post #14 of 45
Try their chat feature and ask for a supervisor to call you back.
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post #15 of 45
Quote:
Originally Posted by justcyber View Post

Yes, I put the socket protector back on the board. I am going to try and contact that person Joshua.L.Key@newegg.com. I try to always be polite but after sending it to 2 people in at newegg and no one replies to my e-mail or calls me back I get kind of upset.
I can understand that, just be as nice as you can and don't give up.
Good Luck, I hope it all works out for ya.
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post #16 of 45
wasnt there an issue a few months back where this same thing was happening? right when ivy was released.
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post #17 of 45
justcyber, i know your pain and these kinds of threads EVERYONE will disagree. but i have been there and trust me, i will never rma with newegg again. 2-3 months ago i recieved a wd black with bad sectors, sent to newegg rma.....and DENIED? why? they blamed me for doing physical damage to the sata connector? I was furious out ofmy mind, i knew i did not break anything.

i post here and everyone tells me it was my fault, but again it's a given because posts like mine and yours were rants lol. I get the drive back, NO BROKEN SATA, the drive still works but again, bad sectors so i cant do anything with it. I take a look to see where there was supposedly damage done, and their was a liitle chipped piece on the plastic, and it looked like someone tried to hide the small broken piece in it because i saw it just stuffed in there.

The only thing that wouldve been able to chip it was a big drop onto a hard floor, which meant the drive wouldve not been detected in a computer and then get hit's reading head messed up. Sent the same drive to WD, and they APPROVED MY RMA! Justcyber, next time this happens, rma directly to manufacturer, you will be better off.

Yeah i hate newegg rma, sucks big time and waste of money. WD shipping rma costed less too. Ive also heard horror newegg stories about bent motherboard pins, boatload of people had that.
Edited by junkerde - 1/26/13 at 9:51am
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post #18 of 45
Thread Starter 
Thank You for the reply I appreciate the support.thumb.gif People will disagree with you until it happens to them. I think its funny I played on the PC for a few weeks before I did this and if there were bent pins I should not of been able to play right?? I even did benchmark test which are on 3DMark11 site... I wish it wasn't the weekend so I could get a reply sooner buttkick.gif...
post #19 of 45
I noticed a Lot of RMA's being denied for bent pins on a lot of different MoBos at New Egg recently. I think it was a lot of ASRock stuff. Even people receiving them with bent pins New. Makes no sense.
As i have been looking at hardware recently, and it was seeming like all the companies right now were making a lot crap 1155 boards, at least if you were to go by the reviews of them, which you do take with a grain of salt, alot of them were getting far too many neg reviews i think for me to take a chance and spend any money on them.

Anyway if you read the reviews with low or 1 egg. There is a ton, and i mean way too many reports of denies RMA's due to bent pins, in which the board had some other problem, got RMA'd then denied for bent pins.

At some point you know there are people out there that know how to handle components, have probably built a few PC's themselves and aren't haphazardly bending pins. It's either putting that protector back on is causing some issue, or the RMA dept taking it off and bending them when they do, or it's a load of crap, and they are deny RMA's on known bad lots of mobos. At any rate, what does it matter really, unless they are going to try and sell it as new or something. Anyway not your problem as a customer .

Since reading all those reviews i too would take video opening the package anymore, i started doing that with Ebay stuff a long time ago as well, at least some pics when shipping and receiving.

Oh yeah, and i new i did have a horror story with - what i at least suspect was in conjunction with a Newegg Rma.
I RMA'd a power supply once, and it all went fine, i got my money back ect. However about 5 months later i found 300 dollars worth of charges on my debit card that turned out to be for phone cards. Well, i got those charges reversed but the investigation said that the charges came out of i think it was California. And the only place i did business with there that i could think of was that RMA. As the charges came out of the same general area as where a Newegg return was sent too. I also sent an email to Newegg that someone might be sniping debit card numbers at that time. It was like 6 years ago, so i don't remember the exact details, but it was the only thing that added up at the time.
Edited by KGPrime - 1/26/13 at 1:09pm
post #20 of 45
Quote:
Originally Posted by CerealKillah View Post

Newegg has always been more than fair with me on my returns and RMAs.

Agreed, I RMAed a Motherboard(2 malfunction fan headers),2 GPU, 1 Computer Case, 1 PSU & 1 fan through Newegg in the last few month, all of them were posted ASAP and I got my refund/replacement immediately with no issues what so ever.
Quote:
Originally Posted by justcyber View Post

Thank You for the reply I appreciate the support\ People will disagree with you until it happens to them. I think its funny I played on the PC for a few weeks before I did this and if there were bent pins I should not of been able to play right?? I even did benchmark test which are on 3DMark11 site... I wish it wasn't the weekend so I could get a reply sooner

Wrong, in an Intel socket there are plenty of Duplicate pins or Ground pins that doesn't prevent the system from functioning even if they were slightly bent.
Edited by sherlock - 1/26/13 at 1:11pm
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