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Newegg RMA denied *BEWARE* - Page 3

Poll Results: Newegg Sucks

 
  • 33% (22)
    Yes
  • 66% (43)
    No
65 Total Votes  
post #21 of 45
I RMA'd an ASUS MoBo that was never used because it didn't have overclocking capabilities. Anyway, I never installed it or anything. I RMA'd it once. They claim bent pins on the CPU and thermal paste on it.

They sent it back to me.

The mobo had signs of bent pins (again, never installed a chip in it at all), but no signs of thermal paste. I took my dSLR and took a TON of pics before they ALLOWED me to send it back to them again.

I called, spoke with the lower tier support, asked for higher tier support, was calm, professional, and understanding. They let me send it back, and now I'm getting my money back.

It was a pain, but they straightened it out. If they don't, file a complaint with the BBB. I did and they responded in a quick enough manner to satisfy what my needs were.

Unless they've got a crazy stupid deal on a part I want/need, I'm NOT ordering from them again.
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post #22 of 45
You guys aren't looking at the big picture. I've been buying from New Egg for ten years. RMA abuse is probably rampant @ the Egg. My guess is..they are sick of all the returns.

I buy mostly from Amazon now. No questions asked on returns.thumb.gif
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post #23 of 45
Quote:
Originally Posted by spacin9guild View Post

You guys aren't looking at the big picture. I've been buying from New Egg for ten years. RMA abuse is probably rampant @ the Egg. My guess is..they are sick of all the returns.

I buy mostly from Amazon now. No questions asked on returns.thumb.gif

This. I RMA'd a motherboard from newegg, in my case ordered wrong one, so had to pay for shipping, but went flawlessly.

But amazon simply has the best RMA. simple, fast, and headache free
     
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post #24 of 45
Quote:
Originally Posted by king8654 View Post

But amazon simply has the best RMA. simple, fast, and headache free

And Amazon pays for return shipping....
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post #25 of 45
Quote:
Originally Posted by spacin9guild View Post

I buy mostly from Amazon now. No questions asked on returns.thumb.gif

Exactly, it might be a couple extra bucks for some stuff and their inventory might no be as vast as Egg's, but Amazon has the best CS hands down, totally worth it..
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post #26 of 45
Quote:
Originally Posted by spacin9guild View Post

And Amazon pays for return shipping....


Is that true on non-defective items,too? Cause Newegg pays return shipping for all defective item RMA.

If I wasn't handed a 1 year shoprunner membership for free shortly after my 1 month trail expired olus constantly bombarded with NG coupons I probably would be considering Amazon more often. I did just order some Noctua Fans from Amazon that Newegg don't have.
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post #27 of 45
+999999 to Amazon
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White Flood
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HP HPE-1418
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Hard DriveHard DriveHard DriveCooling
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post #28 of 45
Quote:
Originally Posted by megawatz View Post

+999999 to Amazon
Yeah gotta say, im lovin Amazon too...the egg has deteriorated through the years
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post #29 of 45
Quote:
Originally Posted by sherlock View Post

Is that true on non-defective items,too? Cause Newegg pays return shipping for all defective item RMA.

If I wasn't handed a 1 year shoprunner membership for free shortly after my 1 month trail expired olus constantly bombarded with NG coupons I probably would be considering Amazon more often. I did just order some Noctua Fans from Amazon that Newegg don't have.

My experience is... anything I wanted to return to them within the window, defective or not- I set-up the RMA, choose to drop off the item @ the UPS store and they email me a shipping label.

Now most stuff i've sent back has usually been defective items...but even items I wasn't pleased with, they sent me a return label. Let's put it this way.. I've never paid to ship back to Amazon.

Also, If you like instant videos as well as no charge two-day shipping with the option for $3.99 overnight shipping, Amazon prime is pretty much the bomb. thumb.gif
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post #30 of 45
I can believe Newegg getting sick of all the returns and tightening up their policy, but I think we need some more evidence to move forward. The best way to get your money back is be very nice and polite but never give up and move up the chain of command as far as you can go.

As far as Amazon goes, I just had a bad GTX 670. I did the exchange process on line, but had a quick question about it. So I called, the guy explained everything then proceeded to change my shipping to overnight so I had my new card the next day, no charge, no problems, just good service.
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