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I don't receive password resetting mails from Origin

post #1 of 6
Thread Starter 
Hello,

My brother couldn't log into his Origin account. We tried to reset the password through e-mail reset thing but e-mails don't arrive in his mail box. Spam folder and every other single possible folder has been checked. There is NO email coming from Origin. Each time we tried to re-send the password reset email we got the message below:

"Check Your Inbox
Instructions for resetting your password have been sent.
If you haven't received an email within the next few minutes, please check your spam folder."



The only reason that he doesn't receive any e-mail concerning password resetting is, I think, because there is some temporary problem with Origin. Is this true? Or what else can it be?

I contacted a Game Advisor via http://help.ea.com/contactus. He hasn't been of any assistance. He just gave a phone number:
Quote:
It is local phone support number: 0221 37050193 It is your case number: .Select "Option 1" on the main phone menu, then enter your case number. Contact timings are: 9AM-10PM GMT, seven days a week

Because I don't reside in the US or Canada, I don't know how to call EA phone assistance. I tried 00122137050193 but it didn't work. What else do you recommend?

Many thanks
post #2 of 6
This happened to me last month. I hadn't used Origin for a few months and was trying to log in, but it wouldn't work. So I clicked for the password reset email several times but never received my email. I did a quick search and found a month old email saying I had successfuly changed my email address on my account frown.gif Right then and there I knew that my account had been hacked a month ago.

The way to contact support to retreive the account is to start a new Origin account, and then on the Origin website, while logged in (with the new account), select contact us and follow your way through the reasons and select account issues. Then select the request to be contacted via phone. They called me within 5 minutes and retreived my account easily. It's just an overly complicated way unfortunately.

Hope this helps. Pasted below are the steps I followed from EA.

The following process should be followed if you believe that your account has been hacked or compromised.

If you have not requested a change of email address, but you received an email letting you know that your email has changed then you should follow the steps below to create a new account and request help.

Be sure to have the following information available:

•In order to locate your account, we will need a serial number from one of your games. If you do not have this available, we will need your gamertag, psid, or character names from online games.
•The email address you would like to be contacted at
•The Original email address you used to set up the account
•Your actual date of birth
•The date of birth you used to set up your account

TROUBLESHOOTING STEPS

1.Open http://ea.com and click "sign up"
2.Enter an email address you have never used with an EA account before
3.Choose an id and a password
4.Enter your date of birth. Use only accurate information.
5.Enter the capcha information
6.Check I accept EA's Privacy Policy and Terms of Service
7.Click next
8.Enter your name
9.Click sign up
10.Open https://help.ea.com/
11.Log in to the account you just created
12.Click "contact us"
13.Select the product "origin"
14.Select the category "Account/Registration"
15.Select the platform "PC"
16.Select "Call me"
17.Enter your phone number
18.Click "submit"
It is likely that the agent you speak to will need to confirm information on this account. This process will not be resolved on this call. Our agents may need to call you back several times.
imes.
Edited by Jameswalt1 - 1/26/13 at 2:51pm
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Parvum Warfare
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Parvum Titanfall
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ROBOCOP
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CPUMotherboardGraphicsRAM
4970k EVGA z97 Stinger Nvidia Titan Black 8Gb Corsair Vengeance LP 
Hard DriveCoolingCoolingCooling
Samsung EVO 500Gb Swiftech Apogee XL CPU block Swiftech KOMODO NV LE GPU block Darkside 240mm & 120mm Radiators 
CoolingCoolingCoolingCooling
Bitspower True Brass fittings Noiseblocker Multiframe 120mm fans  E22 Acrylic Tube Mayhems Aurora 2 fluid 
OSPowerCaseOther
Windows 8.1 Corsair RM650 Custom Parvum Systems Ensourced Custom Sleeved Cables 
CPUMotherboardGraphicsRAM
Intel 4670k @ 4.8Ghz Asus Gryphon w/ Thermal Armor 2 x EVGA GTX 770 SC Corsair Dominator GT 8Gb 1866Mhz 
Hard DriveCoolingCoolingCooling
Samsung EVO 250Gb EK Supremacy Clean Nickel Plexi Swiftech MCP35X Pump Mayhems Aurora 2 Coolant 
CoolingCoolingCoolingCooling
4 x Coolermaster JetFlo 120mm Fans 3 x NoiseBlocker Black Silent Pro 80x15mm Fans EK Monarch X4 Clean Nickel Plexi 2 x EK GTX 770 Clean Nickel Plexi 
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Windows 8.1 Corsair AX860 Parvum Systems Customized S2.0 Ensourced Custom Sleeved Cables 
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Various Custom Vinyl and Paint Work 
CPUMotherboardGraphicsRAM
3930k @ 5.1 Asus Rampage IV Extreme 3 x EVGA GTX 780 SC 16Gb Corsair Dominator GT 2133Mhz 
Hard DriveCoolingCoolingCooling
Samsung 840 Pro 512Gb 2 x Aquacomputer Modularity 480 Single Circuit 100+ Bitspower Fittings E22 12mm/10mm Acrylic Tube 
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Primochill DI Water 1 x Aquacomputer Modularity 240 Single Circuit 2 x Aquacomputer Aqualis Reservoir 4 x MCP35X w/ 2 x Aquacomputer Dual DDC Tops 
CoolingCoolingCoolingCooling
EK Supremacy Full Nickle Clean CSQ CPU Block 2 x EK Monarch Ram Blocks Clean CSQ Acetel XSPC RIVE Motherboard Block Kit 3 x EK Titan Waterblocks Nickle Plexi w/ Backpl... 
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post #3 of 6
What are you using for email. I have found that windows live mail through hotmail eats stuff from blizzard, may be the same with origin. I don't know why it does that but it does, I re-sent myself stuff multiple times to no avail. Changed to a gmail address over the phone and everything is ok now, I get everything.
 
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post #4 of 6
Either your brother associated his Origin account with a different email address or someone messed up with his account.

A friend of mine faced the same issue, he hadn't logged off his Origin account and went to work. When he came back his Origin account was logged off, he logged in just to know that the email address was changed along with his account details.

He has got it back but turned out to be some Russian punk was behind this. Russians have been hacking accounts on Origin alot so beware, just keep on pushing EA support until you get your account back.

It would take some time but you will most defiantly get it back.
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post #5 of 6
Thread Starter 
Thanks for replies. It seems the only way to get the account back is to call EA and ask them for an email change. Does anyone know how to call this number outside USA or Canada?: 0221 37050193
post #6 of 6
Thread Starter 
OK. I figured out the problem.

First of all, ORIGIN HAS PROBLEM AND CANNOT FIX IT FOR MONTHS!

The number they gave me was a German number. I called the number but I couldn't talk to anyone for a long time so I gave up. I was desperate and thought there was no solution. But some friend suggested creating an account on Star Wards The Old Republic website and password resetting. I did it and now my origin password has been reset. I explained how to reset password IN THIS THREAD thumb.gif
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