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Buyers Beware - Directron Stole my FX-8350 - Page 2

post #11 of 21
Quote:
Originally Posted by Stinger5150 View Post

Man that sucks,without insurance there's not a lot you can do to recoupe your loss,but I do have 2 words Newegg and tigerdirect,might cost a little more but ive never had problems with them....Directron rings a sour bell for some reason.....

Actually at 200 bucks Directron costs more. Amazon has the 8350 for like 190 I believe (actually a double check yields a price of 193 bucks and some change), and Newegg periodically has a 15 dollar off sale on their 200 dollar price. Or at least they did last month when I ordered one for a machine I built for someone, and they did this month when I ordered mine for a HTPC.


But yeah, I feel for you, you lost a processor, but at the same time I'm frustrated you were RMAing a good chip. If you had it at the 4.6ghz in your sig, that was already 15 percent faster than stock. RMAing good chips and graphics cards that are bad clockers just drives the prices up for everyone (including you the next time you every time you go to buy a part). A restocking fee is there to discourage you from sending in working parts, it still doesn't cover the merchant for the time spent handling the returned item and potentially sending it back to the manufacturer, or being forced to sell it as an open box item.

Please, don't RMA good parts in the future, it's hard on every one, even though it may seem like it is victim less. But I wish you best of luck in getting your money back or getting your chip back. I'm also going to remember NOT to deal with Directron in the future if this is how they handle items with pre approved RMAs.
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post #12 of 21
I would recommend going to http://www.resellerratings.com/store/directron_com and put your story in. They do monitor there so you never know. If nothing else it will clue in someone else later.
post #13 of 21
I'd file a claim with the bbb
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post #14 of 21
Thread Starter 
BBB - done.
Complaint on Directron boards - done
OCN - Done
Resller Ratings - done (I will now start using this site smile.gif thanks)

I was so dissapointed that a stalemate between USPS and Directron customer support resulted in a $200 hole in my wallet. I will stick to more reputable hardware providers going forward. Thanks everyone for your great comments and support.

See you back in the saddle in afew weeks when I can buy a replacement.

Ranger
Edited by Ranger_XP - 1/29/13 at 4:54pm
post #15 of 21
Any updates?
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post #16 of 21
Quote:
Originally Posted by coachmark2 View Post

Any updates?
“We receive many returns everyday during the week, not weekends. They are all received at a single location in the warehouse, scanned and notes are made on every return. We do not require you ship a return any specific method although when you are mailing something to anyone it makes sense to insure the package or request a signature, especially when the contents are of high value.

In the case described above, the package was delivered on a Saturday before our business is even open. No signature. No address to confirm delivery. Who knows who the postman gave the package to or where it was left. It is the shipper's responsibility to open any lost package claim with the shipping carrier. We are continuing to look for this package but we cannot process a return when we do not physically have the item that was returned. Once USPS can locate and properly deliver the package the RMA will be processed.”
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post #17 of 21
Quote:
Originally Posted by junkerde View Post

“We receive many returns everyday during the week, not weekends. They are all received at a single location in the warehouse, scanned and notes are made on every return. We do not require you ship a return any specific method although when you are mailing something to anyone it makes sense to insure the package or request a signature, especially when the contents are of high value.

In the case described above, the package was delivered on a Saturday before our business is even open. No signature. No address to confirm delivery. Who knows who the postman gave the package to or where it was left. It is the shipper's responsibility to open any lost package claim with the shipping carrier. We are continuing to look for this package but we cannot process a return when we do not physically have the item that was returned. Once USPS can locate and properly deliver the package the RMA will be processed.”

You didnt have a return address on the package ?
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post #18 of 21
Did you ship w/o insuring it for the 200? How did they know it was a working cpu to want to steal it??
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post #19 of 21
What is directron if i may ask? A retailer? That is messed up iam sorry for your loss I know how mad i would be if it were me! Lets make like a ANTI-DIRECTRON protest here on ocn or start up a list of good and bad retaliers that we all schould follow (know what i mean?) so far my experience with the following companys has been GREAT- 1st and foremost Micro-center,those poor guys i put them through hell buying and exchanging stuff and not once did they give me a problem! I orderd 1 time with new-egg for one of my video cards-nothing but positive reviews with those guys as well! Tiger-direct I recently bought a MSI radeon 6870 and i noticed it was running really hot so i decided to exchange or get my money back-again no questions asked i walked out with a new gpu of my choice! Stay away from these other guys i would say that to all ocn members.Good luck man if theres anything we can do dont hesitate to ask:thumb:
     
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post #20 of 21
Quote:
Originally Posted by Bal3Wolf View Post

You didnt have a return address on the package ?
oh no i checked the comment the OP put on reseller ratings and saw the comment from the company, im not the guy btw
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