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New Sager NP9130 Notebook. - Page 3

post #21 of 45
Hi guys!
Congrats to anyone with this beautiful laptop.

@AsusFan30
Did you experience some kind of CPU/GPU throttling?

@skumdog
The problem that you are describing is in a result of overheating. There are some things you can check before to RMA the patient:
  1. Check the fans intake and outtake that they are not blocked.
  2. Put your hand behind the heatsinks to check the air flow and its temperature for every fan. You should feel the outgoing air and it must be hot.
  3. Run HWMonitor to check GPUs/CPU temperatures.
  4. What is your room temperature?

In my practice I had Sager’s defective CPU fans or the funny with a brave cockroach stuck into the fan. Remember that the dust and the animal/human hair/threads are usual suspects. If you need to clean the fans/heatsinks you should to secure the fan(s) propeller(s) and then to use vacuum cleaner or compressed air.

Of course in your case when the laptop is new, clean and the fans are working the problem is caused by poorly attached heatsink to the chip (CPU/GPUs) and low quality and/or improperly applied thermal compound. Unfortunately in that situation is following a RMA.
post #22 of 45
So what should I do? RMA the laptop and wait two weeks for a replacement? I took off the heat sink and put Arctic Silver 5 on it. So far it is still doing the same thing, but I know that it needs time to cure. So I need someones opinion. Should I...
  • Turn the fans on turbo and just deal with that minor inconvenience?
  • RMA the laptop and wait on a repair that might not fix the issue?
  • or return it and get my money back? The laptop is literally 2 days old.

Could this be a catastrophic issue with the CPU or GPU, or is this just something that will work itself out? The last "good" pc I had was a Gateway P172sfx with a geforce 8800GTS in it and Inever had any problems. But I sold that a while back. So what should I do?
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post #23 of 45
I ran the Fur test thing and the GPU didn't make the laptop shut off. Then I downloaded IntelBurnTest and ran it on maximum and sure enough it made it shut off. So basically GPU is fine. CPU is causing an issue somewhere. Everything else on the laptop is awesome and I could turn on the turbo fan every time I wanted to play a game. The issue here is that I paid $1,524.00 for this machine. I shouldn't have to do anything to help this beast stay cool.


Edit: both fans run as they should during normal operation. There is plenty of heat and air coming out of the back. nothing is blocking the fans and the laptop isn't on a bed or shaggy carpet.
Edited by skumdog - 2/14/13 at 4:08pm
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post #24 of 45
Usually if you try to remove the heatsink you will break the warranty sticker. If you already did it, that is a problem. Your seller can decide to not honor the warranty.

But please, be calm and don’t be panic! I fully understand the nasty situation. The most important part is that you localized the problem. It is a trivial solution.


Now I’m ready and I've got the picture. I like your laptop and it's a good system - no doubt about that.

Let’s go step by step:

1) Can you tell me what the CPU idle temperature is?
2) What is the current room temp?
3) Are you are far from nearby heating devices?

That is very good news for the warranty! Perfect!
Edited by duhai - 2/14/13 at 5:53pm
post #25 of 45
Actually XoticPC told me to do it! and there wasn't any warranty sticker. In fact it had little tabs to grab the CPU heatsink with.
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post #26 of 45
I am going to send it back. It just crashed doing a MSI afterburner test with zero overclocking.
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post #27 of 45
I’m sorry for your problem and inconvenience! I know that bad feel especially when you have a brand new system. BTW, I don’t like XoticPC because of their practically missing quality control and you are not the first.

Thermal Compounds
For me the best thermal compound is IC Diamond. In the last 3 years my laptop Asus C90S is rock stable at any temperatures levels. Be very careful with Arctic Silver 5 because of its slight electrical conductivity.

My advice to you is always to run stress tests at CPU/GPUs (Prime95 & 3DMark/Fur) plus a temperature monitoring. Check for the presence of a throttle effect. A properly designed system must never have a GPUs temps above 90*C at full load/stess test and at room temp ~ 25*C.
post #28 of 45
Quote:
Originally Posted by duhai View Post

I’m sorry for your problem and inconvenience! I know that bad feel especially when you have a brand new system. BTW, I don’t like XoticPC because of their practically missing quality control and you are not the first.

Thermal Compounds
For me the best thermal compound is IC Diamond. In the last 3 years my laptop Asus C90S is rock stable at any temperatures levels. Be very careful with Arctic Silver 5 because of its slight electrical conductivity.

My advice to you is always to run stress tests at CPU/GPUs (Prime95 & 3DMark/Fur) plus a temperature monitoring. Check for the presence of a throttle effect. A properly designed system must never have a GPUs temps above 90*C at full load/stess test and at room temp ~ 25*C.

This... this is entirely true. o_O Where'd you come from!? DX I'm supposed to tell people that! (Kidding! biggrin.gif)

However yes, this is accurate 100%. Another alternative to IC Diamond is Shin Etsu X23-7783D, which can be found on FrozenCPU.com for a fair price. It's a little cheaper and is easier to apply, but the IC Diamond tends to take the cake for thermal conductivity. biggrin.gif
     
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post #29 of 45
What about the coollaboratory liquid ultra thermal paste?
post #30 of 45
Quote:
Originally Posted by A Bad Day View Post

What about the coollaboratory liquid ultra thermal paste?

Not a good idea. It essentially fuses the heatsink with the chip beneath it. Since desktop CPUs have that nice heatspreader, there's no risk of damage if you take it off. However if you do that on a mobile chip... well... good luck...

I mean... in theory you can, and I would only do it if it's the last possible upgrade that the notebook can receive. Otherwise, you'd be screwed... o.o
     
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