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Crossover 2730 light leak, would you complain?[RESOLVED]

post #1 of 11
Thread Starter 
I bought this monitor on ebay from reputable seller, just received it and seeing a massive light leak on the bottom of the screen.
Monitor otherwise works fine, picture quality looks great, but dark scenes are significantly impacted by this issue.

Would you complain about this to seller?


post #2 of 11
Absolutely..that looks awful..
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post #3 of 11
That's unacceptable!
post #4 of 11
Thread Starter 
OK, thanks for response, I complained, will see what the seller will have to say.
post #5 of 11
Thread Starter 
So after days waiting I got my response, unfortunately exactly the one I did not wish to hear. Is he saying the true?:

Hi

People get confused and assumes and expect for monitor..
At this price, quality and grade panel cannot be compared to higher graded monitors juch as Apple cinema display.
Even Apple cinema display at that price and quality, they get claims for backlight bleed and ununiformity.
You can check it by googling.
Even pixel perfect monitors we cannot guarantee for its no backlight bleeding due to IPS panel characteristics.
I hope you understand.
I'm sorry if you are disappointed.

Sincerely

- accessorieswhole
post #6 of 11
Quote:
Originally Posted by Vitoriung View Post

So after days waiting I got my response, unfortunately exactly the one I did not wish to hear. Is he saying the true?:

Hi

People get confused and assumes and expect for monitor..
At this price, quality and grade panel cannot be compared to higher graded monitors juch as Apple cinema display.
Even Apple cinema display at that price and quality, they get claims for backlight bleed and ununiformity.
You can check it by googling.
Even pixel perfect monitors we cannot guarantee for its no backlight bleeding due to IPS panel characteristics.
I hope you understand.
I'm sorry if you are disappointed.

Sincerely

- accessorieswhole

And that's exactly why I didn't give the Korean monitors much thought. Heck, every one of those panels starts out life as an Apple reject, as I understand it.
post #7 of 11
Quote:
Originally Posted by Vitoriung View Post

So after days waiting I got my response, unfortunately exactly the one I did not wish to hear. Is he saying the true?:

Hi

People get confused and assumes and expect for monitor..
At this price, quality and grade panel cannot be compared to higher graded monitors juch as Apple cinema display.
Even Apple cinema display at that price and quality, they get claims for backlight bleed and ununiformity.
You can check it by googling.
Even pixel perfect monitors we cannot guarantee for its no backlight bleeding due to IPS panel characteristics.
I hope you understand.
I'm sorry if you are disappointed.

Sincerely

- accessorieswhole

I'd consider that defective and open a case with ebay about it. That looks like the lightbulb is actually in front of the screen.
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Desktop!
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Spare Gaming Rig
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post #8 of 11
Quote:
Originally Posted by Shiftstealth View Post

I'd consider that defective and open a case with ebay about it. That looks like the lightbulb is actually in front of the screen.

Ebay can be hit or miss, but depending on payment method its a good option.

PayPal would be my recommendation if thats what you used to pay.
Open a claim, send pics, and there is virtually a 100% chance they side with you.
Paypal sides with the buyer in every complaint ive ever heard of.

Edit:
Example:
A couple of years back a friend of mine sold his i7 920, and had proof(cpuz, benches, etc) it was working perfectly.
A few MONTHS later the buyer opened a claim saying it was defective, and even though my buddy could prove it was functioning properly when he sent it, they pulled the money out of his account, and he got back his 920, which had obviously had suicide runs done on it.
Scummy for him, but handy, when you need protection.
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post #9 of 11
that's not what others are getting, i actaually bought a non pixel perfect crossover 27q-p a month ago and it was perfectly fine, no dead/stuck pixels and minimal backight bleed that is on par with apple cinema displays if not better in some cases.
post #10 of 11
Thread Starter 
I wanted to thank all that posted their opinions here and helped me to resolve my case.

Seller fully refunded me after I sent my monitor back to him. He did not say anything to agree with my complaint, however I got my money back and left him a positive feedback.

I think I learned a good lesson on this one, after a bit of struggling I got my money back, however I am not sure how would I do if the monitor goes to silicon heaven after 1 month and positive feedback is left already. I am pretty sure the struggling would be much harder, therefore I won't buy such expensive goods from so far away again, but will go for as local seller as the price will allow so I can claim my warranty rights easily, ideally within 3 years after I bought the goods.

Another reason why I did not like the monitor is that everything is just too tiny on this screen for me. I think resolution such as 2560x1440 is high enough only for screens from sizes 30" if not 32", talking for myself, because I had to really increase all DPI and font sizes so I can read without my eyes hurting.
The screen quality is stunning, however weirdly enough I get more service from my older dual monitors 19" (1440x900) + 17" (1280x1024) because they provide me actually more desktop size while they occupy almost the same space on my desk as huge 27", not mentioning the comfort having applications in fullscreen while having more stuff displayed on another monitor, but I compare that just because I was naive to think that one big monitor will fully replace 2 smaller. I will be still looking to replace my 17" with some new monitor, but I think I overshooted it with size 27", now will go for max 24" and still will check whether 1080p provides me big enough fonts so I can work with the monitor without further system adjustments. Just to add, there is nothing wrong with my eyes, I never needed any glasses, but prefer to have system where things work plug and play with minimum tweaking and for me in the case of monitor(s), that is setting it to it's native resolution, calibrate in terms of colors and brightness and that's it, if I have to touch any DPI or font size then it's apparent that I did not choose the best device for myself.

Thanks to this forum again for helping me to find the monitor of my needs. (Currently deciding between pivot versions of Dell 24" and LG 23")
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Overclock.net › Forums › Components › Monitors and Displays › Crossover 2730 light leak, would you complain?[RESOLVED]