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Does Sapphire accept RMAs for coil whine?

post #1 of 10
Thread Starter 
My 7970 has a god-awful coil whine. It's worst in game menus and intro sequences when the frame rate is uncontrolled and it goes extremely high - during those times it squeals like a pig. I could turn on Vsync to reduce it but I hate Vsync in any game due to input lag. Plus I shouldn't have to do that just because the card as low-quality ICs. But even at 60fps and lower, the coil whine is still there, and it's still loud and annoying. It's a much lower-pitch and it isn't screeching, but it's still a rattling noise. I've heard stories from both sides - sometimes they get a replacement for coil whine, other times the OEM says go suck it.

Does anyone know about Sapphire? How likely are they to replace a card due to coil whine at stock clocks at 60fps or lower? My old 6950 was always silent even when overclocked, the only time it made any noise was when it was tested in WEI. So adjusting to this new noisy GPU has not gone very well and I expect top-notch quality on a custom PCB, Ghz Edition, Vapor-X cooled card that I just dropped $450 on. Coil-whine is low quality in my book.

If Sapphire wont replace it I'm selling the damn thing on ebay and cutting my losses (and learning not to buy from Sapphire again). So, has anyone ever had their card replaced by Sapphire for coil whine, or know anyone who has?
post #2 of 10
Realistically, the best option would be to ask them? None of us would know as we don't work in the Sapphire RMA department, but my guess is either Sapphire or the Retailer you bought the GPU from would offer a replacement, but is it worth the waiting time?

For what it's worth, I'm incredibly sensitive to coil whine, my GTX480 and HD5970 drove me mad, buy my MSI R7970 Lightning doesn't have a single decibel of coil while. In any situation.
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post #3 of 10
Quote:
Originally Posted by iamhollywood5 View Post

My 7970 has a god-awful coil whine. It's worst in game menus and intro sequences when the frame rate is uncontrolled and it goes extremely high - during those times it squeals like a pig. I could turn on Vsync to reduce it but I hate Vsync in any game due to input lag. Plus I shouldn't have to do that just because the card as low-quality ICs. But even at 60fps and lower, the coil whine is still there, and it's still loud and annoying. It's a much lower-pitch and it isn't screeching, but it's still a rattling noise. I've heard stories from both sides - sometimes they get a replacement for coil whine, other times the OEM says go suck it.

Does anyone know about Sapphire? How likely are they to replace a card due to coil whine at stock clocks at 60fps or lower? My old 6950 was always silent even when overclocked, the only time it made any noise was when it was tested in WEI. So adjusting to this new noisy GPU has not gone very well and I expect top-notch quality on a custom PCB, Ghz Edition, Vapor-X cooled card that I just dropped $450 on. Coil-whine is low quality in my book.

If Sapphire wont replace it I'm selling the damn thing on ebay and cutting my losses (and learning not to buy from Sapphire again). So, has anyone ever had their card replaced by Sapphire for coil whine, or know anyone who has?

Is it a reference PCB? if it is you really can't blame Sapphire for the whine. Really just kind of luck of the draw. I have a cheap-o custom powercolor pcb card that is quiet as a church mouse, but have also had an MSI reference card that was by far the loudest component in my system just from the coil whine
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post #4 of 10
Thread Starter 
Non-reference PCB. It's the Vapor-X so it's a custom PCB (I would expect highest quality). If they actually will replace it, it's definitely worth the wait for me. The card has a terrible 63.4% ASIC quality and can't overclock worth a crap, I'd love a chance at a higher-quality card.
post #5 of 10
Quote:
Originally Posted by iamhollywood5 View Post

Non-reference PCB. It's the Vapor-X so it's a custom PCB (I would expect highest quality). If they actually will replace it, it's definitely worth the wait for me. The card has a terrible 63.4% ASIC quality and can't overclock worth a *****, I'd love a chance at a higher-quality card.

yeah, you can give it a try...just try to make it sound as horrible as possible and you might get lucky.

As far as the ASIC value I haven't found that to really be a good indicator of anything. The indicated Powercolor card that I have has an ASIC in the 50's I think actually and I have had it clocked up to 1275/1715 at temps under 70 even on the air cooler with no memory or vrm heatsinks

Had another 7970 that was in the 90s and it couldn't even hit CCC max clocks without some pretty hefty voltage bumps
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post #6 of 10
Thread Starter 
hmm... well regardless of the ASIC card I really would like a card that can hit at least 1200+ on the core, considering how much extra I paid over a basic 7970. I'll give Sapphire a call and see what they say, I'm just wondering if anyone has an previous experience with this same thing. But I really wanted this system to run quietly, that's why I bought all the high performance cooling....
post #7 of 10
keep us posted. mine has coil whine in menus...but other than that I don't believe I've ever noticed it in a game at 99% load
post #8 of 10
Quote:
Originally Posted by iamhollywood5 View Post

hmm... well regardless of the ASIC card I really would like a card that can hit at least 1200+ on the core, considering how much extra I paid over a basic 7970. I'll give Sapphire a call and see what they say, I'm just wondering if anyone has an previous experience with this same thing. But I really wanted this system to run quietly, that's why I bought all the high performance cooling....
You didn't pay for an overclock of 1200+.

Just to be crystal clear, I have to ask: Is it actually whine coming from the card or whine coming through your speakers/headset?
What makes you think that a refurbished card will be better than your current card?
Have you tried fixing the coil whine?
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post #9 of 10
I got two HD5870 replacements due to coil whine and posterior phase burn on one of them. So I think they will replace yours.

Coincidentally, they were also their non-reference boards.
   
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post #10 of 10
#0..

Can I get you to record it with your phone/camera or something? I think I got the coil-whine too. Happens mostly when i'm running extremly high fps, like LOL at about 300fps+ and in some menus or even in HEAVEN when you press EXIT and names of the people who created stands on the monitor.
Thought it was my H100 which caused me trouble, but it sounds like it's not?

Would be pleased if you did it.

Best Regards
Hallengreen
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