OK here the story I can not get a hold of Msi at all I called within their operating hours for support no luck. I have a 3 month old lighting that was not cheap 549.00 and its dead So I hope Msi gets this fixed in a timely manor . I had to do the online rma and pay 35.00 dollars to ship it insured I am not a happy gamer whatsoever. I hope my Rma goes smooth but seeing how I can not speak to a live human for support my hopes are fading fast... Msi will receive the dead card wed so I will keep all posted here on the status. Please help me get this resolved I have spent well over 1000.00 just in the last 4 months on 2 of your top tier cards and have always recommended the lightnings due to their performance and low noise and great coolers. I just hope you support me in my time of need as I have supported Msi .
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Msi cust service dead so is my 7970 lighting
post #2 of 44
2/1/13 at 4:41pm
- ajresendez
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okay....im sure they will take care of it. 
Valiant
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Valiant
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post #3 of 44
2/1/13 at 4:52pm
- mystiksinner
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I hate to be the bearer of bad news but MSI's RMA dept is a train wreck! I had 2 HD4890's in CF. one went bad so I submitted an RMA. a month and a half later I received a comparable nvidia card because they didn't have any more 4890's in stock. I sent back the nvidia card and they sent me a defective 4890 (another month and a half later) so I had to send that one back. At this point, 4890's were discontinued so they were nice and sent me a 5850 (yay, free upgrade!). only problem, It would not CF with my other 4890. after arguing back and forth over email because I couldn't get someone on the phone, They finally agreed to take back my working 4890 and replace it with another 5850 for my CF setup would work. In the end they did right by me and I got 2 nice upgrades out of the deal but every thing took over 6 months to resolve. until than I was a very loyal MSI customer. since then, I have not purchased another MSI product. I wish you the best of luck and hope your experience goes better than mine.
HAL
(15 items) |
| CPU | Motherboard | Graphics | RAM |
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| Hard Drive | Cooling | Cooling | OS |
| 2x120GB Intel 520 SSD (raid 0)+ 2x1TB (RAID 1) | CPU: MCP655, XSPC 360 Rad, MIPS Iceforce HF | GPUs: MCP655, external 360 p/p, EK Titan XXL Ed... | Windows 8 Pro |
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HAL
(15 items) |
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| Intel I7 3770k, 5.0GHz @ 1.44v | Asus Maximus V Formula | EVGA GTX 780 | G.SKILL Trident X Series 16GB (2x8GB) |
| Hard Drive | Cooling | Cooling | OS |
| 2x120GB Intel 520 SSD (raid 0)+ 2x1TB (RAID 1) | CPU: MCP655, XSPC 360 Rad, MIPS Iceforce HF | GPUs: MCP655, external 360 p/p, EK Titan XXL Ed... | Windows 8 Pro |
| Monitor | Power | Case | |
| 2x AOC E2343F | Seasonic SS-1050XM | Corsair 900D | |
| View all | |||
post #5 of 44
2/1/13 at 6:45pm
- superj1977
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Hold on a little longer and give them a chance before you get worried
Le Box of Black
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| i7 930 | Gigabyte X58A-UD7 r2.0 | GTX 480 | 16GB Corsair Vengeance in Triple channel mode ;) |
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| Ocz Vertex 2 | Samsung F1 | Samsung F3 | Seagate Barracuda |
| Optical Drive | OS | Monitor | Keyboard |
| Sammie Dvd rw | W7-64bit-SP1 | PLP 3968x1280 Samsung/Hanns G/Samsung | Qpad MK80 (Blue switch), ZM-K500 (Red switch), ... |
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Le Box of Black
(19 items) |
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| i7 930 | Gigabyte X58A-UD7 r2.0 | GTX 480 | 16GB Corsair Vengeance in Triple channel mode ;) |
| Hard Drive | Hard Drive | Hard Drive | Hard Drive |
| Ocz Vertex 2 | Samsung F1 | Samsung F3 | Seagate Barracuda |
| Optical Drive | OS | Monitor | Keyboard |
| Sammie Dvd rw | W7-64bit-SP1 | PLP 3968x1280 Samsung/Hanns G/Samsung | Qpad MK80 (Blue switch), ZM-K500 (Red switch), ... |
| Power | Case | Mouse | Mouse Pad |
| Corsair 1000W HX PSU | CM-Stacker 832 Flipped | Naos 3200 and G400 (no prediction) | Razor Destructor and Steelseries Qck |
| Audio | Audio | Audio | |
| X-Fi Fatal1ty | ATH-T500 / AH-D510 | Samson CO1U PAK Condenser Mic | |
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post #7 of 44
2/1/13 at 6:53pm
- superj1977
- PC Gamer
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It sucks lots when you have no rig due to RMA, i know this only too much 
Cheer up and find something else to do until you get your GPU back, theres bound to be something you been putting off, mines usually decorating etc
Cheer up and find something else to do until you get your GPU back, theres bound to be something you been putting off, mines usually decorating etc
|
Le Box of Black
(19 items) |
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| i7 930 | Gigabyte X58A-UD7 r2.0 | GTX 480 | 16GB Corsair Vengeance in Triple channel mode ;) |
| Hard Drive | Hard Drive | Hard Drive | Hard Drive |
| Ocz Vertex 2 | Samsung F1 | Samsung F3 | Seagate Barracuda |
| Optical Drive | OS | Monitor | Keyboard |
| Sammie Dvd rw | W7-64bit-SP1 | PLP 3968x1280 Samsung/Hanns G/Samsung | Qpad MK80 (Blue switch), ZM-K500 (Red switch), ... |
| Power | Case | Mouse | Mouse Pad |
| Corsair 1000W HX PSU | CM-Stacker 832 Flipped | Naos 3200 and G400 (no prediction) | Razor Destructor and Steelseries Qck |
| Audio | Audio | Audio | |
| X-Fi Fatal1ty | ATH-T500 / AH-D510 | Samson CO1U PAK Condenser Mic | |
| View all | |||
|
Le Box of Black
(19 items) |
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| i7 930 | Gigabyte X58A-UD7 r2.0 | GTX 480 | 16GB Corsair Vengeance in Triple channel mode ;) |
| Hard Drive | Hard Drive | Hard Drive | Hard Drive |
| Ocz Vertex 2 | Samsung F1 | Samsung F3 | Seagate Barracuda |
| Optical Drive | OS | Monitor | Keyboard |
| Sammie Dvd rw | W7-64bit-SP1 | PLP 3968x1280 Samsung/Hanns G/Samsung | Qpad MK80 (Blue switch), ZM-K500 (Red switch), ... |
| Power | Case | Mouse | Mouse Pad |
| Corsair 1000W HX PSU | CM-Stacker 832 Flipped | Naos 3200 and G400 (no prediction) | Razor Destructor and Steelseries Qck |
| Audio | Audio | Audio | |
| X-Fi Fatal1ty | ATH-T500 / AH-D510 | Samson CO1U PAK Condenser Mic | |
| View all | |||
post #8 of 44
2/2/13 at 3:13pm
- nleksan
- WaterCooler
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It was weird, his card really just went dark out of nowhere... and I can say that MSI has not exactly been treating him well. Sending to voicemail 16 times in one day??
Cogito Ergo Switch
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The Original AMD FX
(20 items) |
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Cogito Ergo Switch
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The Original AMD FX
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post #9 of 44
2/2/13 at 3:16pm
- Rayleyne
- ATI Enthusiast
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Name Team Rank Points / Jun Work Units / Jun Rayleyne 3,485 89,915 / 0 49 / 0 - Select All Posts By This User
What can i say, MSI products and their support is kinda bad, Exploding motherboards anyone?
Pandora
(13 items) |
Maladath "Heavens Fury"
(14 items) |
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|---|---|---|---|
| i7-2630QM | Alienware M17x R3 | 6990M | 8GB 1333mhz |
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| DVD | Windows 7 64Bit | 17Inch | Alienware M17x R3 Keyboard |
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| 240W Brick | |||
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| Core i7 3770k | Asus Sabertooth Z77 | HIS HD 7970 | Asus HD 7970 |
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| Corsair Vengeance 1600mhz 16GB black | XSPC Raystorm | XSPC RX 360 | XSPC EX 360 |
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| Koolance VID AR 797 Waterblocks. | Cyborg V3 keyboard | Thermaltake Toughpower 1000 Modular | HAF X |
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| Cyborg RAT 9 | xonar xense | ||
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Pandora
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Maladath "Heavens Fury"
(14 items) |
| CPU | Motherboard | Graphics | RAM |
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| i7-2630QM | Alienware M17x R3 | 6990M | 8GB 1333mhz |
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| DVD | Windows 7 64Bit | 17Inch | Alienware M17x R3 Keyboard |
| Power | |||
| 240W Brick | |||
| View all | |||
| CPU | Motherboard | Graphics | Graphics |
|---|---|---|---|
| Core i7 3770k | Asus Sabertooth Z77 | HIS HD 7970 | Asus HD 7970 |
| RAM | Cooling | Cooling | Cooling |
| Corsair Vengeance 1600mhz 16GB black | XSPC Raystorm | XSPC RX 360 | XSPC EX 360 |
| Cooling | Keyboard | Power | Case |
| Koolance VID AR 797 Waterblocks. | Cyborg V3 keyboard | Thermaltake Toughpower 1000 Modular | HAF X |
| Mouse | Audio | ||
| Cyborg RAT 9 | xonar xense | ||
| View all | |||
post #10 of 44
2/2/13 at 3:23pm
- Scorpion49
- *cough* Stock *cough*
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Name Team Rank Points / Jun Work Units / Jun Scorpion49 436 6,317,516 / 0 909 / 0 - Select All Posts By This User
Quote:
Originally Posted by Rayleyne 
What can i say, MSI products and their support is kinda bad, Exploding motherboards anyone?
What can i say, MSI products and their support is kinda bad, Exploding motherboards anyone?
Its only been 5 or 6 years since those board were new, and only because people tried to put 140W CPU's and overclock them whit crappy 4 phase VRM's. They blew up their boards and money because they lacked common sense.
MSI is fine, and their support isn't bad but give them time to respond. I RMA'd a GTX 570 with them and I had a brand new one at my door within 2 weeks of initiating the RMA.
- Msi cust service dead so is my 7970 lighting
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