Overclock.net › Forums › Manufacturer Forums › MSI › Msi cust service dead so is my 7970 lighting
New Posts  All Forums:Forum Nav:

Msi cust service dead so is my 7970 lighting - Page 5

post #41 of 44
Not to hijack this thread, but I have an update on my own MSi RMA customer service experience. Let's just say that I'm happy:

UPDATE:
So, I got a hold of Henry Hernandez who I think is the tech head of the RMA department at MSi about 2 weeks ago. He was very helpful on the phone, and sent me a shipping label so that I wouldn't have to pay for shipping again. He was open to the idea of NOT sending me another 580LE. He got the card, checked it out, ran stress tests on it, couldn't find anything wrong with it (!), but he did see that it was a very used card, so agreed to send me a NIB, tomorrow, one of these:

http://www.newegg.com/Product/Product.aspx?Item=N82E16814127671&Tpk=N680GTX-PM2D2GD5

Are you kidding me?? REALLY???
drool.gif

Okay, I'm an MSi fanboy again!!!!!!

thumb.gif
cheers.gif
Mr. Blue
(18 items)
 
  
CPUMotherboardGraphicsGraphics
Intel i7 2600K; 4.6GHz @ 1.385V MSI Z68A-GD65 B3 EVGA GeForce GTX 680 FTW MSi GTX 680 
RAMHard DriveHard DriveHard Drive
G. Skill Sniper 4GBx4 DDR3 800MHz Crucial M4 SSD WD 1600AAJS Caviar SE WD 32000AAKS Caviar Blue, 16MB Cache 
CoolingOSMonitorKeyboard
Corsair H50 CPU Water Cooling, 2 120mm fans in ... W7 Home Premium, 64 bit ACER GN246HL 144Hz 3D Microsoft Wireless Comfort Keyboard 1000 
PowerCaseMouseAudio
Antec High Current Gamer 850W Apevia Mid-tower Logitech G500 Creative A220 2.1 Speaker System; Sennheiser HD... 
Other
Lite-On iHAS424 CD/DVD burner/player 
  hide details  
Reply
Mr. Blue
(18 items)
 
  
CPUMotherboardGraphicsGraphics
Intel i7 2600K; 4.6GHz @ 1.385V MSI Z68A-GD65 B3 EVGA GeForce GTX 680 FTW MSi GTX 680 
RAMHard DriveHard DriveHard Drive
G. Skill Sniper 4GBx4 DDR3 800MHz Crucial M4 SSD WD 1600AAJS Caviar SE WD 32000AAKS Caviar Blue, 16MB Cache 
CoolingOSMonitorKeyboard
Corsair H50 CPU Water Cooling, 2 120mm fans in ... W7 Home Premium, 64 bit ACER GN246HL 144Hz 3D Microsoft Wireless Comfort Keyboard 1000 
PowerCaseMouseAudio
Antec High Current Gamer 850W Apevia Mid-tower Logitech G500 Creative A220 2.1 Speaker System; Sennheiser HD... 
Other
Lite-On iHAS424 CD/DVD burner/player 
  hide details  
Reply
post #42 of 44
Thread Starter 
Okay Update here as well.. I got my replacement card on FEB 28. I put it back into my system all seems well. Though because of work I have not had the proper time to test and get the water block back on.I did however play far cry 3 for 2 hrs and it was fine no hiccups.. I hope all of you have good luck with MSI it seems their customer service is hit and miss and it takes a a lot of intervention on your part to achieve the desired result.
post #43 of 44
Thread Starter 
Update..... Second rma to Msi card worked fine for the little I tested it as soon as the EK block was installed it was Graveyard Dead:mad:. So I would like to retract my previous statement about Ek water block killing lightnings I believe it is. I am now having a good friend Rma with Ek and I am in the process of dealing with Msi. I found this after hours of research.http://www.xtremesystems.org/forums/showthread.php?281232-MSI-HD-7970-Lightning-water-block/page6[/URL I hope all gets fixed I doubt I will be installing a new water block on my lighting I will be going air or to new platform.
post #44 of 44
Wow... I'm surprised EK hasn't responded to this yet... Looks like MSI needs to have a chat with them for killing so many 7970 Lightnings!
Bench Stuffs
(22 items)
 
ITX Daily Driver
(11 items)
 
CPUCPUCPUCPU
Intel Core i7 920 Intel Core i7 Extreme 965 Intel Core i7 4770K Intel Core 2 Duo E8400 
MotherboardGraphicsGraphicsGraphics
Gigabyte X58A-OC / Z77X-UP7 / Z87X OC / Z97X SO... MSI GTX 275 Lightning MSI HD 7970 Lightning Asus GTX 285 Matrix Platinum 
RAMRAMRAMHard Drive
Corsair Dominator Platinum 2666 10-12-12 Samsung Corsair Dominator GT 2000 7-8-7 Hypers Kingston HyperX 2000 9-9-9 BBSE Kingston SSD Now! 128GB 
Hard DriveHard DriveCoolingOS
Patriot Torqx 2 32GB Seagate 80GB XPSC Rasa + EK VGA + HWLabs Black Ice GTX 360 +... W7 Pro x64 SP1 
OSKeyboardPowerCase
Windows XP x86 SP3 Ducky Shine 3, Cherry Brown Switches Corsair AX1200 Dimastech Easy V2.5! <3 
MouseMouse Pad
Logitech G5 Battlefield 2142 Edition Puretrak Stealth 
  hide details  
Reply
Bench Stuffs
(22 items)
 
ITX Daily Driver
(11 items)
 
CPUCPUCPUCPU
Intel Core i7 920 Intel Core i7 Extreme 965 Intel Core i7 4770K Intel Core 2 Duo E8400 
MotherboardGraphicsGraphicsGraphics
Gigabyte X58A-OC / Z77X-UP7 / Z87X OC / Z97X SO... MSI GTX 275 Lightning MSI HD 7970 Lightning Asus GTX 285 Matrix Platinum 
RAMRAMRAMHard Drive
Corsair Dominator Platinum 2666 10-12-12 Samsung Corsair Dominator GT 2000 7-8-7 Hypers Kingston HyperX 2000 9-9-9 BBSE Kingston SSD Now! 128GB 
Hard DriveHard DriveCoolingOS
Patriot Torqx 2 32GB Seagate 80GB XPSC Rasa + EK VGA + HWLabs Black Ice GTX 360 +... W7 Pro x64 SP1 
OSKeyboardPowerCase
Windows XP x86 SP3 Ducky Shine 3, Cherry Brown Switches Corsair AX1200 Dimastech Easy V2.5! <3 
MouseMouse Pad
Logitech G5 Battlefield 2142 Edition Puretrak Stealth 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: MSI
Overclock.net › Forums › Manufacturer Forums › MSI › Msi cust service dead so is my 7970 lighting