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Msi cust service dead so is my 7970 lighting - Page 5

post #41 of 44
Not to hijack this thread, but I have an update on my own MSi RMA customer service experience. Let's just say that I'm happy:

UPDATE:
So, I got a hold of Henry Hernandez who I think is the tech head of the RMA department at MSi about 2 weeks ago. He was very helpful on the phone, and sent me a shipping label so that I wouldn't have to pay for shipping again. He was open to the idea of NOT sending me another 580LE. He got the card, checked it out, ran stress tests on it, couldn't find anything wrong with it (!), but he did see that it was a very used card, so agreed to send me a NIB, tomorrow, one of these:

http://www.newegg.com/Product/Product.aspx?Item=N82E16814127671&Tpk=N680GTX-PM2D2GD5

Are you kidding me?? REALLY???
drool.gif

Okay, I'm an MSi fanboy again!!!!!!

thumb.gif
cheers.gif
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Mr. Blue
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post #42 of 44
Thread Starter 
Okay Update here as well.. I got my replacement card on FEB 28. I put it back into my system all seems well. Though because of work I have not had the proper time to test and get the water block back on.I did however play far cry 3 for 2 hrs and it was fine no hiccups.. I hope all of you have good luck with MSI it seems their customer service is hit and miss and it takes a a lot of intervention on your part to achieve the desired result.
post #43 of 44
Thread Starter 
Update..... Second rma to Msi card worked fine for the little I tested it as soon as the EK block was installed it was Graveyard Dead:mad:. So I would like to retract my previous statement about Ek water block killing lightnings I believe it is. I am now having a good friend Rma with Ek and I am in the process of dealing with Msi. I found this after hours of research.http://www.xtremesystems.org/forums/showthread.php?281232-MSI-HD-7970-Lightning-water-block/page6[/URL I hope all gets fixed I doubt I will be installing a new water block on my lighting I will be going air or to new platform.
post #44 of 44
Wow... I'm surprised EK hasn't responded to this yet... Looks like MSI needs to have a chat with them for killing so many 7970 Lightnings!
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